Virgin Media Discussion Thread
- Thread starter macca40
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Associate
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LOL always the way !!
I forgot this was an upgrade for you not a full install, good isn't it, they charge for that waste of time, at least mine checked the line levels, and speeds and grabbed a copy of tcp-ip optimiser (from another website not their own lol) - still, was a bit of a waste of time as i'm quite capable of plugging in the cable and phoning them
Man of Honour
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Installed this morning and went without a hitch.
One very happy boy here.
Newsleecher has been going up to 59.8 mb/s.
One very happy boy here.
Newsleecher has been going up to 59.8 mb/s.
Then either Newsleecher is lying or you've made a typo.
The modems are hard capped at 53Mbps, and most folks see between 50.5 and 51Mbps real-world. Have you followed the recommendations to disable IP Flood Protection and Firewall in your SuperHub? It'll improve your line a lot (especially packet loss).
Man of Honour
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Then either Newsleecher is lying or you've made a typo.
Have you followed the recommendations to disable IP Flood Protection and Firewall in your SuperHub? It'll improve your line a lot (especially packet loss).
It has been on that all day -
I have now done the recommendations
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It has been on that all day -
I have now done the recommendations
5.94MB/s is not the same as "59.8 mb/s" mate
It's 47.52Mb/s.
http://www.google.co.uk/#sclient=ps...s&aq=&aqi=&aql=&oq=&pbx=1&fp=1efe96124a2b2cae
It has been on that all day -
I have now done the recommendations
I'm the same, get a constant 5.93MB/s at least, I've just had a look and it went to 6.01 briefly...
Edit, just read the other posts. The readings are from Newsleacher (Astraweb), its fast enough for me although I'll look into a 100mb when its in my area!)
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Ah, as Asim said that's 5.9 MegaBYTES not 59 megabits.
Glad you sorted out the firewall and IP flood filter, you'll get much better performance now (regarding packet loss, mostly). Enjoy your new connection and welcome to the club. 
Associate
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Got my upload speed upgraded to 5mb today
Got my upload speed upgraded to 5mb today
Same here, the net went down last night after a few minutes I reset the routers DHCP and the the connection came back up - on a hunch i did a speed test and we're now at 5mb up
Man of Honour
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Got my upload speed upgraded to 5mb today
I never upload so it means nothing to me.
Leech for the win.
Associate
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Same here, the net went down last night after a few minutes I reset the routers DHCP and the the connection came back up - on a hunch i did a speed test and we're now at 5mb up
Ahh my internet went down about 1am this morning and I restarted the router, I didnt notice the speed until earlier when I did a speed test. I dont upload much but though but when I do its fast.
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Pretty poor if you ask me.
With all the ping and jitter issues Im getting I decided to try to fix it myself.
Phoned VM and asked to be downgraded to 10mb. Someone on the VM forums said that the 10mb cable network is on a different system (the old system) and that now this was becoming less congested and so latency issues should improve. She downgraded me straight away after being on hold for about 2 minutes whilst she went and did it. She also said very clearly after I asked her twice (just to make sure) that I could upgrade back to 50mb whenever I wanted. "just ring us again" she said.
After 2 hours testing etc the latency issues were actually worse.
So I phoned up VM again and asked them to put me back onto 50mb and explained why I had downgraded 2 hours ago. First of all, the guy I spoke with sounded like he had just woken up, could barely understand or hear his Indian accent. Then he went to check something, came back and told me he cant do it now I would have to phone them again the next day to have them do it. I questioned why that was the case. He kept saying the system doesnt let him do it now. I told him how about you put on the system that I want to be upgraded then do it tomorrow without me having to phone you again. He said no he cant do that. This was about 11.30pm UK time.
I didnt believe him, he sounded like an idiot. I asked to speak to a manager - apparently no manager is available. I asked to speak to a supervisor - no supervisor available (all this time he didnt check for them, he told me immediately there is no one). I started getting a bit frustrated, how can a whole call center have no one in charge? I questioned him again. I asked to speak to someone else, anyone else. He told me there is no one else!
He then hung up on me after I pointed out that I didnt believe him. He has the cheek to say "is there anything else I can help you with sir" before doing so as well, like robots these fools are programmed to say this generic garbage.
I rang again, was put through to a woman this time. Told her I want to upgrade to 50mb. She did it right then and there, my internet was back to 50mb within minutes, no hassles, no arguing, no mentions that she cant do it, nothing.
VM really need some better quality control.
Phoned VM and asked to be downgraded to 10mb. Someone on the VM forums said that the 10mb cable network is on a different system (the old system) and that now this was becoming less congested and so latency issues should improve. She downgraded me straight away after being on hold for about 2 minutes whilst she went and did it. She also said very clearly after I asked her twice (just to make sure) that I could upgrade back to 50mb whenever I wanted. "just ring us again" she said.
After 2 hours testing etc the latency issues were actually worse.
So I phoned up VM again and asked them to put me back onto 50mb and explained why I had downgraded 2 hours ago. First of all, the guy I spoke with sounded like he had just woken up, could barely understand or hear his Indian accent. Then he went to check something, came back and told me he cant do it now I would have to phone them again the next day to have them do it. I questioned why that was the case. He kept saying the system doesnt let him do it now. I told him how about you put on the system that I want to be upgraded then do it tomorrow without me having to phone you again. He said no he cant do that. This was about 11.30pm UK time.
I didnt believe him, he sounded like an idiot. I asked to speak to a manager - apparently no manager is available. I asked to speak to a supervisor - no supervisor available (all this time he didnt check for them, he told me immediately there is no one). I started getting a bit frustrated, how can a whole call center have no one in charge? I questioned him again. I asked to speak to someone else, anyone else. He told me there is no one else!
He then hung up on me after I pointed out that I didnt believe him. He has the cheek to say "is there anything else I can help you with sir" before doing so as well, like robots these fools are programmed to say this generic garbage.
I rang again, was put through to a woman this time. Told her I want to upgrade to 50mb. She did it right then and there, my internet was back to 50mb within minutes, no hassles, no arguing, no mentions that she cant do it, nothing.
VM really need some better quality control.
unfortunately there all outsourced.
at the start of every call I ask if its ok if I record them. Im not but if you do you have to ask they tell me they might record my call and ive not had a bad experience since i started doing this.
Im still very happy with my 50mb. I can download a full steam game at peak times and get it fast and not have any slow down which was what i wanted in the first place.
I get around 6.4mbs from steam downloading atm.
at the start of every call I ask if its ok if I record them. Im not but if you do you have to ask they tell me they might record my call and ive not had a bad experience since i started doing this.
Im still very happy with my 50mb. I can download a full steam game at peak times and get it fast and not have any slow down which was what i wanted in the first place.
I get around 6.4mbs from steam downloading atm.
Thats the thing, I find the speed is generally okay. I usually get pretty decent speeds.
Its the quality of the connection that has gone downhill. Any software/game that depends on stable latency is affected. One second the ping is 15, the next second its jumped to 100, the next second its back down to 20, and so on. So variable it causes havoc with any sort of online gaming.
But apparently this is not a big enough issue for VM to do anything about.