Associate
After fitting the SHUB 5, I'm getting some big ping spikes. Any ideas? The SHUB3 in modem mode was fine as can be seen before the outage to swap over to the SHUB5.
Virgin Media Discussion Thread
- Thread starter macca40
- Start date
A few things to check..
- Are you sure the IP is still the same and you're monitoring your own connection since the modem swap out?
- Post the power levels so we can check its in spec
- Check the coax cable is tight into the modem
- Reboot the modem
- Are you sure the IP is still the same and you're monitoring your own connection since the modem swap out?
- Post the power levels so we can check its in spec
- Check the coax cable is tight into the modem
- Reboot the modem
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Soldato
Confirmation of the two minor speed increases on the lower packages -
ISP Virgin Media O2 UK Confirms New Broadband Speed Boosts UPDATE
UK ISP Virgin Media (VMO2) has today confirmed that both new and existing customers of their fixed line broadband packages, specifically those on their M100 andwww.ispreview.co.uk
Had a quick look and was surprised to see 20mb upload on the upgraded 132mb package. Certainly makes VM a lot more price competitive now, and significantly cheaper than BT with the same upload. Frustratingly I still have a year left on my BT contract and Community Fibre may be nearly live by then.
Soldato
Just had my upload raised to 20mb , very nice boost 
Soldato
Also got my M250 upgrade after reboot
General Configuration
General Configuration
| Network access | Allowed |
|---|---|
| Maximum Number of CPEs | 1 |
| Baseline Privacy | Enabled |
| DOCSIS Mode | 3.1 |
| Config file | 4ncxv9873254k;fg87dsfd;kf |
Soldato
Just got a text saying mine has been updated, no need to reboot. It was already on that speed. Not that I noticed lol. Last time we had upgraded I think my speed pretty much doubled but it was a few years ago now.
Associate
Soldato
Could this be the issue?
Check the COAX cable is secure as there should be something, failing that is a line issue
| Cable Modem Status | ||
|---|---|---|
| Item | Status | Comments |
| Acquired Downstream Channel(Hz) | 330000000 | Locked |
| Ranged Upstream Channel(Hz) | 49600000 | Ranged |
| Provisioning State | Online | Operational |
Did you check the coax cable?
Associate
Coax is connected. Modem has been re booted. Everything is as it was. The only difference being the Hub5.
Soldato
Just checked my connection tonight as thought was having issues im getting 100mb on 1gb connection what the hell going on?
Ive rebooted the Hub 5 but still not playing ball.
Ive rebooted the Hub 5 but still not playing ball.
Sounds like you have a cable syncing at 100Mbps (i.e. dodgy cable). Unplug and replug both ends, and if that doesn't fix it try a different cable. You can check in the PC's network settings to see what speed the connection was negotiated at. It should say 1000Mbps or 1Gbps (depending on OS). If it says 100Mbps it's likely the cable, rarely the port or an auto-negotiation issue.
Associate
Ill try this tonight, thanks.
VM when I called said there were "Intermittent issues" in my area, which is BS as these issues only appeared when installing the new hub. The CS rep said to give it 24 hours and if the issue still persists, a technician can be booked.
Soldato
Morning all, how do I access the above site to show my VM line stats pleaseAfter fitting the SHUB 5, I'm getting some big ping spikes. Any ideas? The SHUB3 in modem mode was fine as can be seen before the outage to swap over to the SHUB5.
Associate
- Joined
- 18 Dec 2008
- Posts
- 343
Ooooh seems I too was successful on getting a Hub5 secondtime around and it is coming today, don't recall getting a confirmation, but cool.
Now to fumble around blind behind my desk looking for the 2.5Gb port on my switch.
Now to fumble around blind behind my desk looking for the 2.5Gb port on my switch.
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Man of Honour
Had a mass of packet loss this morning, wonder if it was from the rain storm yesterday? I was unable to connect properly to work as WFH but now appears to be back to normal?
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Soldato
Parents on an old hub 3 that keeps freezing up needing a reboot. Any order portal still open for upgrades or am I going to have to endure the phone call to virgin 
Permabanned
Parents on an old hub 3 that keeps freezing up needing a reboot. Any order portal still open for upgrades or am I going to have to endure the phone call to virgin
I tend to use webchat