Virgin Media Speed Upgrades: FAQ

Robert · 20 May 2007 at 14:37

"unlikely" but not impossible. Read what I have said. I see so many people saying:

"Poor service xxxx you can't do xxxx"

Week later...they change their bleeding edge nic and voila it works. Also - same with routers.

Gav · 20 May 2007 at 15:03

try reading the virgin media support forums then you will know the true extent of the problem. There is nothing wrong with either my modem, router or nic they are all working fine. I get full speed across my home network and that is 5x the speed of my 20mb connection. The problems began on 1/5/07, the same day that the 20mb service was activated in my area. NO-ONE is getting a decent connection through VM at present. The simple fact is that their network cannot support the new speeds. In the race to compete with the ever increasing speed claims made by SKY etc... they have released a service which is simply not working...

Robert · 20 May 2007 at 15:13

No one?

I'll forget the guy I know who's getting full 20mb, or me who's getting full 10mb.

.......

Nevermind. You obviously aren't going to listen and yes I do read the support groups - that's why I'm telling you to do what I've mentioned.

Psycho Sonny · 20 May 2007 at 21:25

hold on whats all this NIC talk? i use my asus p5b deluxes on board lan so am i okay? my router is a Linksys WRT54GS, also got a asus p5ne-sli, and some other asus board for my x2 setup, all of them just use their built in lan

Gav · 20 May 2007 at 21:50

Robert said:
No one?

I'll forget the guy I know who's getting full 20mb, or me who's getting full 10mb.

.......

Nevermind. You obviously aren't going to listen and yes I do read the support groups - that's why I'm telling you to do what I've mentioned.

try reading my post.

everything was great UNTIL they upgraded my UBR to 20Mb. After that it fell apart. I didn't have a problem with the 10Mb service. I would love to see results from someone who is getting a full 20Mb service 24/7

Schnippzle · 23 May 2007 at 10:57

Excellent post mate, good work.

allllec · 27 May 2007 at 15:50

OP updated a little.

nav007 · 28 May 2007 at 12:53

This is a very good FAQ thread for ppl with VM!
should be made a sticky IMO, where everyone can see it.

Gundam God · 28 May 2007 at 16:49

Well not long left in May for them to upgrade my area. :/

Fingers crossed it will be soon and will just as good as 10mb.

iMacMart · 28 May 2007 at 17:04

Yeah my area is down as a May upgrade and I get full solid 10meg

Duke · 28 May 2007 at 18:26

We were on 10mbit when it first came out, went down to 4mbit as I never really used it, then changed to VIP package which is 10mbit again. I used to get flat out 1.25mb/sec but since going back on I can only get 3-5mbit (500k/s max), which is odd. I've spoken to support briefly over the newsgroups, who couldn't find any problem with the signal levels etc

Going to see if the new modem helps at all, could be the 4100 on the blink.

james32 · 28 May 2007 at 18:31

Duke said:
We were on 10mbit when it first came out, went down to 4mbit as I never really used it, then changed to VIP package which is 10mbit again. I used to get flat out 1.25mb/sec but since going back on I can only get 3-5mbit (500k/s max), which is odd. I've spoken to support briefly over the newsgroups, who couldn't find any problem with the signal levels etc

Going to see if the new modem helps at all, could be the 4100 on the blink.

traffic shaping 4 meg max during peak hours, i had this since start of year

xgeek · 1 Jun 2007 at 20:15

xgeek said:
Virgin have released their 20Mbps compatible modem list today:-
http://allyours.virginmedia.com/html/existingcustomers/faster/current_service.html

If you are on the XL package and your modem is not supported they will send you out a free one. Just ordered a new modem as my SB4100 in not compatible.

Just received my replacement modem today. I was sent a Scientific Atlanta WebSTAR EPC2100R2 hardware version 2.1. In the box was a pre-paid special delivery envelope for the return of my SB4100.

Now all I need is the 20Mbps update in my area

TriedandTested · 1 Jun 2007 at 22:10

Sweet. Getting over 2mb sec now.

Duke · 1 Jun 2007 at 22:10

Got my webstar the other day as well. They were meant to be pap but could have been an older model? Seems good so far & my speed is back upto what it should be now anyway.

DailyGeek · 1 Jun 2007 at 23:41

Tried&Tested said:
Sweet. Getting over 2mb sec now.

Where from mate? I'm presumably on the same bit of network as you but I can't seem to get a decent download speed from anywhere. Even blueyonder usenet peaks at about 1350kbps

cheets64 · 2 Jun 2007 at 11:26

I can get max speeds from midnight to 4pm it does go abit slow round 6pm but thats because people are still hamering the 20 meg connection for 3gig of data

TriedandTested · 2 Jun 2007 at 12:13

DailyGeek said:
Where from mate? I'm presumably on the same bit of network as you but I can't seem to get a decent download speed from anywhere. Even blueyonder usenet peaks at about 1350kbps

I'm in Strood, top of the hill mate. To be honest, the speed is fluctuating at the moment..i have an old 4100 Surfboard modem and the lights on it are going mental...internet is still working, speeds on newsgroups for example range from about 1.5mb to 2.1mb a second. The new modem has been requested so that should make things more stable.

What modem do you have, and did you check on the VM website whether it needs upgrading?

spaceman · 2 Jun 2007 at 14:40

my upgrade went through yesterday.

tested the blueyonder news server about 6pm i was getting 1500kb/s, wasnt that impressed as i always got 1250kb/s (ish) on 10mb.

tried it after midnight and it was leveling out at 2250-2300kb/s, much better

Ak!ta · 4 Jun 2007 at 13:23

Im on 10Mb at the moment and getting this. Can't wait for the 20Mb !!!