I think he means he's claimed twice on that policy/has 2 open claims. The normal "previous claims" bit won't cause any issues apart from an increase in premium.
Got my renewal letter through from Bennett's, £290. So I'll be going with wicked quotes this year. Tried adding an almax series 4 chain and it didn't reduce at all.
Ah, I guess that makes sense then.
Also, yeah, security devices don't seem to make any difference at all. I always ask 'if I got blah blah, what would my price be?'. If it's barely anything, then I don't add it because it means if it gets nicked because you forgot to put the chain/disk lock on, then you're screwed.