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What would Motors do about a trolley ding?

Discussion in 'Motors' started by Django x2, Oct 22, 2019.

  1. tek81

    Wise Guy

    Joined: Jul 1, 2015

    Posts: 2,328

    Location: UK

    £600 labour cost!?! Ha.
     
  2. Tom_ed1987

    Wise Guy

    Joined: Mar 1, 2004

    Posts: 1,479

    Location: Warwickshire

    In this situation, I'd apologise to her, say accidents happen, & tell her to claim on her insurance.
    Depending on the degree to which you think she is trying to take advantage of your honest good nature, I might still offer to pay her excess if sub £200.
     
  3. Django x2

    Capodecina

    Joined: Sep 28, 2008

    Posts: 12,881

    Location: Britain

    Not a new lock, just removing the lock and handle from the door.
     
  4. Nasher

    Capodecina

    Joined: Nov 22, 2006

    Posts: 15,684

    But why do they need to do that unless the door is totalled.
     
  5. Django x2

    Capodecina

    Joined: Sep 28, 2008

    Posts: 12,881

    Location: Britain

    Because it's being repainted in accordance with VWs repair guidelines for a door dent. Same as removing the body moulding and wingmirror
     
  6. muon

    Capodecina

    Joined: Nov 8, 2006

    Posts: 18,406

    Location: London

    I was searching for information on the repercussions and it is actually really hard to hold the parent of a child accountable for damage.

    https://www.inbrief.co.uk/child-law/child-accidents-compensation-liability/

    I reckon I'd give them a chance to come up with a reasonable quote.

    Otherwise I guess the official way they would go about it is to pay out of their own pocket (to prove an expense) and then reclaim it off the OP if they can. The other option is for them to claim on insurance and then the insurance company to try and recover from the OP if they can. They won't do either of these as there isn't actually £1500 worth of damage.
     
    Last edited: Oct 22, 2019
  7. Django x2

    Capodecina

    Joined: Sep 28, 2008

    Posts: 12,881

    Location: Britain

    Good read, thanks, however it goes on to say that

     
  8. muon

    Capodecina

    Joined: Nov 8, 2006

    Posts: 18,406

    Location: London

    I didn't say impossible. However, negligence is very hard to prove. Were you negligent because you didn't have your child on a leash?
     
  9. -westy-

    Capodecina

    Joined: Nov 7, 2002

    Posts: 12,267

    Location: UK

    Why the **** do they need to remove the rear seat to repair a door? They’re taking the **** there, tell her to get a second opinion or do one.
     
  10. LiE

    Capodecina

    Joined: Aug 2, 2005

    Posts: 19,497

    Location: Milton Keynes

    My door blew into a car parked next to mine while I was putting our son in his push chair. Caught a 7 month old Seat Leon right on the crease of the door. I did the right thing and left a note on the car with my number.

    The owner was understanding and in the end it cost me £180 for a full door respray direct with Seat. £1500 is crazy money in comparison.
     
  11. DB_SamX

    Sgarrista

    Joined: Feb 17, 2006

    Posts: 7,820

    Location: Winchester

    Someone reversed into me at <5mph in a car park, which left a few scuff marks. All I asked of him was to pay me £40 for a paint chip repair set. At a push I would have claimed for a £250 smart repair. But £1500?? That is outrageous. I think tell the owner for a second (cheaper)quote, otherwise that they'll you will retract the offer of paying for the repair, so they will have to claim on the insurance for it.

    I am all for putting your hands up and admitting fault and doing the right thing by offering to pay for it, but not if it's unreasonable to that extent.
     
  12. Burned_Alive

    Capodecina

    Joined: Oct 18, 2002

    Posts: 11,579

    Location: Cheshire

    I think I'd be inclined to tell them that I couldn't afford it without getting into debt and you would be willing to pay their insurance excess.

    This is what insurance is for after all.
     
  13. matthab

    Mobster

    Joined: Apr 19, 2009

    Posts: 3,152

    I had 3 panels on my Leon Cupra resprayed when someone key'd it for less than that (£900 to respray 3 panels along the drivers side and blend). This was at an VAG approved body shop also.

    Same as above, tell her she is taking the **** and go through insurance. You have done a good thing and offered to pay when most people would just walk, and as a result she has taken the ****.
     
  14. Django x2

    Capodecina

    Joined: Sep 28, 2008

    Posts: 12,881

    Location: Britain

    UPDATE:

    I emailed last night and explained that I hoped she too would have thought the £1500 was excessive given a 4yo accidentally dinged her car. I asked if she would be willing to provide further quotes from places that would also guarantee the repair which she has replied to positively, so let's see where we go from here.
     
  15. ShiWarrior

    Capodecina

    Joined: Oct 20, 2002

    Posts: 19,208

    Location: Oxon

    that was upto them, not you

    you do not have to pay that, its not a legal binding contract
     
  16. tom_nieto

    Capodecina

    Joined: Oct 18, 2002

    Posts: 10,821

    Location: Birmingham

    I hope common sense prevails here. Trolley dings are pretty much what keep mobile paint repair guys in business. I think if the recipient of such a ding is insistent on going with the VW approved quote, I'd be telling them to claim on their insurance. In fact, I think I'd be quite blunt and say: I can't afford £1500.
     
  17. inogen

    Mobster

    Joined: Jul 19, 2009

    Posts: 3,816

    Yeah, I’d refuse to pay that and say if they want me to pay for it, they need to get it done somewhere cheaper.

    I’d also offer them something I offered someone who dinged my car. We both went to a local body shop, where he was offering to pay for the damage. I think the repair quote was something like £300. I took £200 in cash from him instead.
     
  18. BUDFORCE

    Wise Guy

    Joined: May 3, 2012

    Posts: 1,629

    Wait.... It was your FOUR YEAR OLD KID? That accidentally bumped the trolley into her car?

    Tell her to **** ***.
     
  19. Mercenary Keyboard Warrior

    Capodecina

    Joined: Aug 4, 2007

    Posts: 10,262

    Location: Wilds of suffolk

    How old is the son? Not sure I noticed the age specifically, not that it matters directly.

    This isn't a car insurance thing (for you), its a public liability thing.

    Personally if it was my car and a dent devils type repair was a thing that would be my preference. The more parts of modern cars that are removed the more chance of a dodgy clip or something and a new rattle or something in future.
    When you start taking interior out and door cards etc you in dangerous areas for the future.

    If I was the owner of that garage i would be seeing if I could get a dent repair done and then bill for the lot. Could be a really easy win there ;)

    Oh edit it was a 4 year old. In that case i think you need to think more about letting them loose in any way around supermarket car parks. People often drive like douches round them for some reason.

    I had a 6 inch down into the plastic scratch in my old car. The works fire engine hit it whilst we were outside for a fie alarm. Loads of people saw it happen (as did I), my car physically moved as it was caught. Chips away fixed it, cost iirc £200+vat. Couldnt tell it had happened once fixed which took a day. That was metallic paint as well. He said he could tell it had been done, but no one outside the trade.

    In order to try to mitigate it, why not ask if its possible to try chips away/ dent devils etc.
    If they can do it, then say you will pay that plus maybe £100 for her trouble.

    When I had mine done I had to send photos, they then rang and asked questions, they never came to inspect prior to day of repair. They gave me two choices, repair at mine, or their preferred solution, they would come and pick my car up, take it to their workshop and bring it back repaired, I went for the later, far prefer a day long repair in a workshop than a half day at the roadside.
     
    Last edited: Oct 23, 2019
  20. AiiR

    Mobster

    Joined: Feb 19, 2009

    Posts: 3,042

    Yes I'm sure you'd appreciate someone's child slamming a trolley into your car, only for the parents to tell you to f off. :rolleyes: