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Why is AMD quiet about black screens on 290x?

nickrorschach said:
Do you think they shouldn't provide an explanation? Or are you just adopting a contrarian position because you're bored at work?

Honestly is valued about all things by most people, or at least it should be.
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Most people would not have a clue and if you read the release notes of both NV and AND drivers they dont give deep explanations most of the time, they just say they have fixed this problem and what situations they accrued in.

I simply don't understand how a driver update can fix this
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So you know what it is so why would you need an-explanation ?
 
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When will these drivers be released ? :)

Edit: I found this - http://news.softpedia.com/news/New-...13-11-Are-Available-for-Download-401844.shtml

But when I use the "download" manager I get an error and AVG pops up prompting me to remove a threat.

Is there somewhere else we can download these drivers from?

Plus , AMD are still recommending that we use the latest Beta drivers for better performance?

So they may have fixed the crashing...but , at the cost of performance?

If I could actually download the drivers , it would help. :/
 
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Steampunk said:
Those WHQL drivers were released one day before the AMD rep posted that they were releasing a fix "tomorrow". They are not the ones that will fix the black screen issues, they are WHQL versions of 13.11 beta 9.2.
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I noticed this too, but what if they're the ones the Rep meant?

This is getting confusing ,I 'm downloading these drivers anyway to see how they do.
 
Sh0ckdoctrine said:
I noticed this too, but what if they're the ones the Rep meant?

This is getting confusing ,I 'm downloading these drivers anyway to see how they do.
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I installed them over the 9.2 betas and all the version numbers were the same.

WHQL 13.11 were posted on 18th. On 19th AMD rep posts they have fixed drivers coming out "tomorrow". So fixed drivers should be out on the 20th, and AMD drivers are usually up on the official site by about 8-9pm UK time.

There's no harm in trying them, but don't be too upset if you still get black screens - just wait for the new drivers that are supposed to be out tonight.
 
Steampunk said:
I installed them over the 9.2 betas and all the version numbers were the same.

WHQL 13.11 were posted on 18th. On 19th AMD rep posts they have fixed drivers coming out "tomorrow". So fixed drivers should be out on the 20th, and AMD drivers are usually up on the official site by about 8-9pm UK time.

There's no harm in trying them, but don't be too upset if you still get black screens - just wait for the new drivers that are supposed to be out tonight.
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Thanks for the info.

I can confirm that these are "Not" the drivers to fix the Black Screen problem.
Black screen just after completing heaven Dx11 Benchmark.

I'll keep an eye out for the drivers in question.

Edit: My card has never been OC'd , teasted only at stock speeds in Uber mode. I have no interest in "quiet" mode :D

specs.

I7 920 @ 3.7 (steady as a rock)
Sapphire R9 290X
12 gig Corsair Ram
1000 corsair PCU
Asus P6T Deluxe v2
Cosmos Cooler master "tower"
Asus 144hz, 1ms Monitor @ 1080p
 
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Final8y said:
Most people would not have a clue and if you read the release notes of both NV and AND drivers they dont give deep explanations most of the time, they just say they have fixed this problem and what situations they accrued in.

So you know what it is so why would you need an-explanation ?
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Neither of your points make a great deal of sense.

Firstly, although people with a problem are always more vocal than those without a problem (therefore making the true numbers difficult to gauge), I think it is fair to say this has been a widespread issue. widespread = quite a lot of people under quite of conditions. We know the issue persists across board partners, retailers, card type, system spec, message board community, etc etc

This is the launch of AMD's flagship product. Many of us are going back to AMD after years of using NVIDIA. If you take these things into account, AMD's customer service in response to these problems has been poor. A simple message that they were looking into the problem would have sufficed.

In my opinion the scope of this issue elevates it above the majority of normal problems and their fixes. i.e.. I don't need to know, or want to know, the engineering details behind a 12% increase in the performance of Prison Architect. However, I do want to know why the GPU I purchased cannot run for longer than an hour @ stock without hard locking my machine

Also, I personally want an explanation - this has wasted my time and caused me additional expense, and if provided with further information I will be able to make my own judgement call on whether to remain an AMD customer.
Just because I buy something to play computer games with, does this somehow trivialise or remove my rights as a consumer?

I also want an explanation because i am genuinely curious as to what the technical details of the problem is. A lot of people in the community wasted a lot of their time trying to identify the cause, helping others, increasing awareness of the issue, all the time AMD were silent, so it would be nice to have this curiosity satisfied somehow.

I don't really understand why you are arguing these points, seems pretty futile.
 
Sh0ckdoctrine said:
Thanks for the info.

I can confirm that these are "Not" the drivers to fix the Black Screen problem.
Black screen just after completing heaven Dx11 Benchmark.

I'll keep an eye out for the drivers in question.
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Ok sorry for the confusion :) I noticed them last night and installed. I was getting artifacts on occasion on stock speeds but now they are gone with this driver? I did also improve the airflow in case which could also explain it!

Cheers,

Bully.
 
Falkentyne said:
if it's a driver problem, how come:
1) some people who had black screens RMA'd their cards and the new card was rock solid?
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This is a good question, it smells a bit of GSOD where AMD's solution was to release a driver claiming to fix it but it didn't work for many, then everyone unaffected forgot about it and people suffering got fed up and RMA'd their cards.
 
nickrorschach said:
Neither of your points make a great deal of sense.

Firstly, although people with a problem are always more vocal than those without a problem (therefore making the true numbers difficult to gauge), I think it is fair to say this has been a widespread issue. widespread = quite a lot of people under quite of conditions. We know the issue persists across board partners, retailers, card type, system spec, message board community, etc etc

This is the launch of AMD's flagship product. Many of us are going back to AMD after years of using NVIDIA. If you take these things into account, AMD's customer service in response to these problems has been poor. A simple message that they were looking into the problem would have sufficed.

In my opinion the scope of this issue elevates it above the majority of normal problems and their fixes. i.e.. I don't need to know, or want to know, the engineering details behind a 12% increase in the performance of Prison Architect. However, I do want to know why the GPU I purchased cannot run for longer than an hour @ stock without hard locking my machine

Also, I personally want an explanation - this has wasted my time and caused me additional expense, and if provided with further information I will be able to make my own judgement call on whether to remain an AMD customer.
Just because I buy something to play computer games with, does this somehow trivialise or remove my rights as a consumer?

I also want an explanation because i am genuinely curious as to what the technical details of the problem is. A lot of people in the community wasted a lot of their time trying to identify the cause, helping others, increasing awareness of the issue, all the time AMD were silent, so it would be nice to have this curiosity satisfied somehow.

I don't really understand why you are arguing these points, seems pretty futile.
Click to expand...

I understand the frustration, but, neither company responds to these forums or admit to a problem until they have either a fix or until they actually see the problem themselves.

What you are asking for, you won't get, from either Nvidia or AMD.
 
mmj_uk said:
This is a good question, it smells a bit of GSOD where AMD's solution was to release a driver claiming to fix it but it didn't work for many, then everyone unaffected forgot about it and people suffering got fed up and RMA'd their cards.
Click to expand...

might made changes to bioses later on.
I wait for the new driver as I can replicate my black screen by adding 100mhz on the ram speed.
core is unaffected.
 
nickrorschach said:
Neither of your points make a great deal of sense.

Firstly, although people with a problem are always more vocal than those without a problem (therefore making the true numbers difficult to gauge), I think it is fair to say this has been a widespread issue. widespread = quite a lot of people under quite of conditions. We know the issue persists across board partners, retailers, card type, system spec, message board community, etc etc

This is the launch of AMD's flagship product. Many of us are going back to AMD after years of using NVIDIA. If you take these things into account, AMD's customer service in response to these problems has been poor. A simple message that they were looking into the problem would have sufficed.

In my opinion the scope of this issue elevates it above the majority of normal problems and their fixes. i.e.. I don't need to know, or want to know, the engineering details behind a 12% increase in the performance of Prison Architect. However, I do want to know why the GPU I purchased cannot run for longer than an hour @ stock without hard locking my machine

Also, I personally want an explanation - this has wasted my time and caused me additional expense, and if provided with further information I will be able to make my own judgement call on whether to remain an AMD customer.
Just because I buy something to play computer games with, does this somehow trivialise or remove my rights as a consumer?

I also want an explanation because i am genuinely curious as to what the technical details of the problem is. A lot of people in the community wasted a lot of their time trying to identify the cause, helping others, increasing awareness of the issue, all the time AMD were silent, so it would be nice to have this curiosity satisfied somehow.

I don't really understand why you are arguing these points, seems pretty futile.
Click to expand...

Most people dont have a clue does not make sense to you.

Second point is a fact also that they dont give deep explanations, if that does not make sense to you then take it up with NV and AMD.

Lastly im not against the points that you have made but the fact is besides saying we found an incapability with this or that like the X79 chipset incompatibility with the 7xxx the explanation is not going to get much more technical than that if at all.

Im not against them giving explanations deep or not, the only issue i have is with your expectations because the explanations dont mean a thing if they dont fix the issue hence why not a top priority and they have to be sure what it is before they give an explanation, which would mean 1 of 2 things. knowing exactly what it is thus giving an explanation before the fix or making sure its fixed before giving an explanation and in fact your likely to get a deep explanation if they cant fix the issue.

And as far as in comparison to NV maybe in the past (as a matter of opinion) because what im reading on the NV forums NVs service in response to problems over the last year has been extremely poor, there are some users who have not been able to update there drivers for over 8 months because of show stopper issues with later driver on there setups.


melmac said:
I understand the frustration, but, neither company responds to these forums or admit to a problem until they have either a fix or until they actually see the problem themselves.

What you are asking for, you won't get, from either Nvidia or AMD.
Click to expand...

Indeed.
 
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Warsam71 said:
Hello everyone,

Our Customer Support and Driver Teams have been aware of this problem and been working on it; they collected lots of feedback from our Support Forums, which has been very helpful.

I'd also like to thank those of you who have reached out to me directly via PM (i.e. weldon855) to provide more details about the issue.

We are going to release a new driver tomorrow which will fix the black screen problem you've been experiencing.

Thank you very much for your patience
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Hello again everyone,

Apologies, we need a few more days to post the driver. I will continue to keep you informed on our progress.

Thank you in advance for your patience
 
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