World first QD-OLED monitor from Dell and Samsung (34 inch Ultrawide 175hz)

Imagine how much money dell would have saved if they'd just allowed us the update the firmware in the first place. I sent my first one back because of the OG firmware issues and I bet countless others have too.
 
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redkrptonite said:
Imagine how much money dell would have saved if they'd just allowed us the update the firmware in the first place. I sent my first one back because of the OG firmware issues and I bet countless others have too.
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Nvidia figured out a way to deploy the firmware updates via Display Port, but presumably Dell and other manufacturers must have put pressure on them for a solution.

Glad to finally update my launch model to the latest firmware.
 
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since updating I have let the monitor goto sleep a few times when AFK and haven't come back to a screen that needs a power cycle to wake up.... might not be fixed, but might also be?
 
Seriously? :mad:

Kdx0Uio.png
 
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Meddling-Monk said:
Is that burn in? Or a display corruption issue? :eek:
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Display corruption, this monitor is less than a week old.

It's in the same place as the previous 2, but slightly different - those had a very distinct ~5mm line down the screen whereas this is a much thicker but slightly fainter line. There must be a weak point in the chassis or something there putting strain on the panel :(
 
Just to be sure:

Checked by swapping cables and not a cable issue?
Checked with GPU swap?
You appear to be into music (production?) from that image, are those speakers those powered active ones? Could they be a cause of issue?
Are you using a non default/standard mount for the display?

Oh and change the image or remove that letter in the pic or brush it out. It's not entirely legible but some AI clearing and you'll probably have let loose something you didn't want to. *Oh, and that card too* (edit)
 
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Meddling-Monk said:
Just to be sure:

Checked by swapping cables and not a cable issue?
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It shows even on the built-in diagnostic screen, so unless the cable is doing permanent damage to the monitor (is that possible?) then no.

Meddling-Monk said:
Checked with GPU swap?
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As above, also I did replace my GPU a few weeks ago, so not that.

Meddling-Monk said:
You appear to be into music (production?) from that image, are those speakers those powered active ones? Could they be a cause of issue?
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They are powered monitors, but the first time I had this issue was 3 months before I got the speakers, so unlikely to be that.

Meddling-Monk said:
Are you using a non default/standard mount for the display?
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I'm using an Invision MX450 arm, so not the default stand, but it's using the VESA mounting plate which came with the monitor and clips into exactly the same fitting as the default stand, so I don't see how that could cause it?

Meddling-Monk said:
I notice there's lighting behind the display as well, and don't see the normal feet of the mounts, hence wondering if it is a design issue but aggrevated by whatever @Haggisman might be using instead of the default one.
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I have a couple of Hue Play Bars sat on top of the speakers, and one stuck to the back of the monitor, on what is basically a bit of "dead space" plastic (red circle here):

tb7vLST.png


Again, I'm not sure how/if that could cause anything :(

Meddling-Monk said:
Oh and change the image or remove that letter in the pic or brush it out. It's not entirely legible but some AI clearing and you'll probably have let loose something you didn't want to. *Oh, and that card too* (edit)
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Oops - done, thanks :p
 
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OK, given what you've wrote, I'd request another RMA, but this time, grab a new/different mounting arm as well. Just to eliminate whether it's the current arm (slightly off construction leading to issue on display?), or whether it's the display design itself.

Because if it's the existing arm, this will continue even with future displays unless you replace it. If it's not, then you can raise an issue/complaint with the mounting arm manufacturer or back to Dell over the weakness in design.
 
Meddling-Monk said:
OK, given what you've wrote, I'd request another RMA, but this time, grab a new/different mounting arm as well. Just to eliminate whether it's the current arm (slightly off construction leading to issue on display?), or whether it's the display design itself.

Because if it's the existing arm, this will continue even with future displays unless you replace it. If it's not, then you can raise an issue/complaint with the mounting arm manufacturer or back to Dell over the weakness in design.
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It just seems odd - the last 2 times it occurred took ~9 months, whereas this time it's been 4 days (it was replaced on Thursday). It's also previously gone away when doing a pixel refresh (and then comes back after a while).

I've also found a few people with the same issue and their pictures show the normal stand - I can't see how it would cause an issue when it's holding the monitor in exactly the same way as the stand would do :(
 
Haggisman said:
It just seems odd - the last 2 times it occurred took ~9 months, whereas this time it's been 4 days (it was replaced on Thursday). It's also previously gone away when doing a pixel refresh (and then comes back after a while).

I've also found a few people with the same issue and their pictures show the normal stand - I can't see how it would cause an issue when it's holding the monitor in exactly the same way as the stand would do :(
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It shouldn't do so obviously, but if there's any imperfections during construction of the arm or the back of the display (the more likely culprit), it'll show up at different times. But right now we don't know if it's a confirmed bad design on this display (and thus you should know not to use or only use default stand) or, in case it's a defect on the arm - it might be causing stress on a particular part of the display that's not perceivable after it's been attached.

The concern is not the display, as you can RMA that thing until you can't anymore. But if it's your mount, you could be messing up some decent displays unknowingly and getting sub par ones during an RMA, etc needlessly. So for something like this, you really want to eliminate that arm as a potential cause of issue.
 
Yeah, fair enough; I'll see if I can make some space on my desk for the default stand.

Have just done a pixel refresh and it's gone again.
 
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Haggisman said:
Yeah, fair enough; I'll see if I can make some space on my desk for the default stand.

Have just done a pixel refresh and it's gone again.
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Now THAT is interesting. If the refresh is able to clear if, it then doesn't seem like it's a construction/design issue. As if it was a mechnical issue, it'd remain there despite the refresh.

It's going to sound bad, but those electrical parts? Speakers, LED ambience, etc, remove them for now. Slowly add each one back one by one and see if anything might be causing this to flare up.
 
Meddling-Monk said:
Now THAT is interesting. If the refresh is able to clear if, it then doesn't seem like it's a construction/design issue. As if it was a mechnical issue, it'd remain there despite the refresh.

It's going to sound bad, but those electrical parts? Speakers, LED ambience, etc, remove them for now. Slowly add each one back one by one and see if anything might be causing this to flare up.
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I really don't think it's the speakers, as like I said, the first time it happened I didn't have any speakers there at all!

I've moved the lighting bars away from the back of the monitor for now though
 
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Haggisman said:
I really don't think it's the speakers, as like I said, the first time it happened I didn't have any speakers there at all!

I've moved the lighting bars away from the back of the monitor for now though
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Speakers I agree, but currently what I'm thinking might be is (and why they might want removal for checking):

The arm's mounting section to the display uses screws and some might be out of alignment or too long (by a tiny fraction). This might have a bad contact at the back of the display and anything that's run on mains nearby might be leaking small amounts of current through and this might be screwing with the display internally from something that's not earthed/protected properly inside. This can be LED lights, speakers, etc.

That's why I suggested removal of the speakers for now in case they also might be impacting (helping aggrevate) on whatever is the cause of the problem is. Especially since you have confirmed it can be removed by the refresh, so it's something that was thrown (lit up, imperceivably I guess) on the display. So it has to be getting that extra signal to light up that area from somewhere and that's going to need to be electrical in nature.
 
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