I really don't see what the issue is, they have to protect themselves from pirated software and it is rife. The amount of j taggers on online games hacking the games is unreal, remember playing modern warfare 2 and loads using thermal thru walls and stuff. I'd happily make a phone call if my net went down if it stops people trying to gain advantage by trying to hack online games
Piracy is not the reason that they are doing this and piracy on the consoles is not "rife." Both consoles remain fairly secure from a piracy point of view, which after 8 years is impressive and both MS and Sony will be confident that their new consoles will be secure through their lifetime.
The only reason this DRM exists is to fully control you and your use of the software you have paid for. The fact you think that having to ring MS to beg to be able to play the games on the console you've bought and paid for if you run into difficulties is just laughable, I'm full of despair.