Xbox One X

beachBOYken · 1 Feb 2018 at 09:31

hardkore said:
Just thought about this, If people are getting back different consoles how does the warranty work out? Mine had 2 years but that only applies to my broken xbox. I take it the warranty is transferred or something to the new serial number?

Same here, my faulty xbox has the extended warranty still and my new xbox just has the basic warranty.

hardkore · 1 Feb 2018 at 10:10

beachBOYken said:
Same here, my faulty xbox has the extended warranty still and my new xbox just has the basic warranty.

If my replacement that comes tomorrow is a refurb i'm ok with that, aslong as i still get to keep my 2 year warranty. If not i'll be having words.

Arcane · 1 Feb 2018 at 15:07

After an extended session with the new one it's crashed once (game bug i think) but the noise it's generating is incredible, like a hair dryer. I had to turn the TV up to hear the in-game dialogue, nothing like the last two. Wonder if I got Soulja's old box?

hardkore · 1 Feb 2018 at 17:57

Arcane said:
After an extended session with the new one it's crashed once (game bug i think) but the noise it's generating is incredible, like a hair dryer. I had to turn the TV up to hear the in-game dialogue, nothing like the last two. Wonder if I got Soulja's old box?

Send her back

Phillev · 1 Feb 2018 at 19:27

Arcane said:
After an extended session with the new one it's crashed once (game bug i think) but the noise it's generating is incredible, like a hair dryer. I had to turn the TV up to hear the in-game dialogue, nothing like the last two. Wonder if I got Soulja's old box?

Two out of the four I've had were like that and the fan was revving up and down constantly, it was driving me mad also they got damn hot on the right hand side near the power supply more so than the two that were near silent. I'd be getting on to Microsoft yet again I'm afraid Arcane and I hope you get it sorted.

hardkore · 1 Feb 2018 at 20:00

Mine arrives tomorrow, it better be ok.

Raymond Lin · 1 Feb 2018 at 21:21

I am playing Catherine on the Xbox One, copy from my 360 days but never finished it. It doesn't look that different to Persona 5 on the PS4.

Soulja · 1 Feb 2018 at 21:32

Has anybody had a cobtroller reparied? Mine was sent back to me on Monday but it still hasn't arrived yet

glenimp617 · 2 Feb 2018 at 07:40

Jimbo said:
Only weird thing mine does is suddenly in the que being installed is a game I've already installed. Destiny 2 is one. 42gb of it, it's been installed for ages so I'm baffled. Not sure if it's due to my external HD though. Although D2 should be on the Xbox.

Mmmmmmm

Last week I went to play battlefront 2 and my console thought it wasn't installed, despite me playing it for weeks. I had to wait 2hrs whilst it all downloaded and updated.

TangoEchoAlpha · 4 Feb 2018 at 20:41

Soulja said:
Has anybody had a cobtroller reparied? Mine was sent back to me on Monday but it still hasn't arrived yet

Yes, had my Project Scorpio controller replaced. The replacement arrived in a very generic jiffy bag, took about 5 days from dispatching the replacement, IIRC.

Soulja · 4 Feb 2018 at 20:43

TangoEchoAlpha said:
Yes, had my Project Scorpio controller replaced. The replacement arrived in a very generic jiffy bag, took about 5 days from dispatching the replacement, IIRC.

Mine arrived yesterday in a jiffy bag also.

hyperseven · 4 Feb 2018 at 21:23

Jimbo said:
Only weird thing mine does is suddenly in the que being installed is a game I've already installed. Destiny 2 is one. 42gb of it, it's been installed for ages so I'm baffled. Not sure if it's due to my external HD though. Although D2 should be on the Xbox.

mine did that once but only when an update failed, corrupted? it decided to remove and reinstall the thing from scratch. Pity it was GoW4 which is not the smallest of downloads

HeX · 5 Feb 2018 at 12:43

Soulja said:
Has anybody had a cobtroller reparied? Mine was sent back to me on Monday but it still hasn't arrived yet

Mine took just over a week to get replaced. Sent it on the 17th Jan got it back on the 26th Jan. Wasn't very happy with their shipping method though. When you return the controller they insist it's in a box and covered with bubble wrap. Yet the replacement I got was just shoved in a jiffy bag. Luckily it survived the trip to me and worked fine.

sastusbulbas · 5 Feb 2018 at 14:22

What service are you guys using for xbox repair?

My partner was getting nowhere when our original xbox one hard drive failed after a few months and gave up. Now out of warranty

HeX · 5 Feb 2018 at 15:03

sastusbulbas said:
What service are you guys using for xbox repair?

My partner was getting nowhere when our original xbox one hard drive failed after a few months and gave up. Now out of warranty

I just went here: https://support.xbox.com/en-GB/browse/xbox-one then scrolled to the bottom and clicked 'Contact Us' spent half an hour in chat with a support person explaining the issue and they then set up the return and provided a link to a pre-paid mailing label.

Shawreyboy · 8 Feb 2018 at 13:50

HeX said:
I just went here: https://support.xbox.com/en-GB/browse/xbox-one then scrolled to the bottom and clicked 'Contact Us' spent half an hour in chat with a support person explaining the issue and they then set up the return and provided a link to a pre-paid mailing label.

Always speak to them via e-chat. It's the simplest and most effective way of getting things across.

You can cancel pre-orders and the like as well. Their E-chat service has been flawless for me. Can't see why it wouldn't be to return the actual unit for repair.

Shawrey

GIBURROWS · 8 Feb 2018 at 16:15

I'm so glad I never upgraded my S

Jae-So · 8 Feb 2018 at 23:19

Phillev said:
Two out of the four I've had were like that and the fan was revving up and down constantly, it was driving me mad also they got damn hot on the right hand side near the power supply more so than the two that were near silent. I'd be getting on to Microsoft yet again I'm afraid Arcane and I hope you get it sorted.

You have had 4? How bad are the failures on these?

ic1male · 9 Feb 2018 at 00:00

@Arcane Status update, please. Did you send yours back again?

Phillev · 9 Feb 2018 at 07:06

I was wondering the same thing Arcane, have you persevered with it or has it gone back?