YouFibre

Steveocee said:
Not directly but Aquiss use Openreach fibre and YouFibre use the Netomnia/BRSK footprint, it will require a new line to be installed.
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Is there much difference between openreach and Netomnia/brsk? Only thing I'm worried about is people have been reporting connection dropout for hours/days with youfibre and customer service being crap where as aquiss for me has been rock solid for a year and a half I've been with them.
 
Soul.Survivor said:
Is there much difference between openreach and Netomnia/brsk? Only thing I'm worried about is people have been reporting connection dropout for hours/days with youfibre and customer service being crap where as aquiss for me has been rock solid for a year and a half I've been with them.
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I had some disruption last weekend on the Saturday morning, internet went off - multiple kids had to speak to each other! I guessed it was YouFibre so left it for an hour and it came back up. I got an email the day after stating they apologise for disruption in my local area and have fixed it.

Any internet connection can go down, FTTP in general is very stable. MY experience has been fine with them so far, when I've needed support (used my own router so required MAC address resetting their end as I have a static, response was quick and fixed it straight away.
 
Steveocee said:
I had some disruption last weekend on the Saturday morning, internet went off - multiple kids had to speak to each other! I guessed it was YouFibre so left it for an hour and it came back up. I got an email the day after stating they apologise for disruption in my local area and have fixed it.

Any internet connection can go down, FTTP in general is very stable. MY experience has been fine with them so far, when I've needed support (used my own router so required MAC address resetting their end as I have a static, response was quick and fixed it straight away.
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Sounds decent. I'll give them a call tomorrow and go from there. Thank you.
 
Managed to get my zen early termination fees refunded, main tips.. Mostly gleaned from help here, 1. Email [email protected] 2. Send any proof in pdf format 3. Patience.
Thanks for all the advice. Still very happy with the service so far, couple of drop outs resolved by rebooting the router(might look to replace it, some arris device) but speeds have been great so far.
 
Soul.Survivor said:
Is there much difference between openreach and Netomnia/brsk? Only thing I'm worried about is people have been reporting connection dropout for hours/days with youfibre and customer service being crap where as aquiss for me has been rock solid for a year and a half I've been with them.
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Been with them since May (1G/1G service). In that time had a single 1.5 hour outage on a Monday afternoon where the brand new exchange had a failure affecting all users connected to it, and the more recent server issue a couple of Saturdays ago, which only knocked mine off for around 5 minutes. Apart from that, it's been stable and consistently performant, with zero change in latency or throughput at any time of day. Very happy.
 
K.C. Leblanc said:
What router are people using, I'm tempted by a Mikrotec since there's loads of stuff to fiddle with.
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OPNSense, on Proxmox running on a generic N305 box from Aliexpress. Very happy and easily capable of maxing the 2.5Gb interfaces while barely tickling the CPU in OPNSense. If you're after something with ultimate flexibility (and are technically inclined), this is a cracking solution. Mine was about £230 when I bought it earlier in the year as an upgrade for a previous N5105 box that didn't have enough horsepower for the other stuff I was running on it. Handles my Youfibre 1000/1000 service with consummate ease.

I've been very happy with the updated hardware and it's been extremely (i.e. 100%) stable since installed back in early July. OPNSense is a FOSS fork of PFSense created when the project went commercial and has a good community behind it, supporting the product. I've had few complaints with it.

My own network admin at work runs a Mikrotik and is very happy with it. He's not easily pleased, so this is probably a decent recommendation!
 
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daern said:
Been with them since May (1G/1G service). In that time had a single 1.5 hour outage on a Monday afternoon where the brand new exchange had a failure affecting all users connected to it, and the more recent server issue a couple of Saturdays ago, which only knocked mine off for around 5 minutes. Apart from that, it's been stable and consistently performant, with zero change in latency or throughput at any time of day. Very happy.
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Awesome, Thank you. Doesnt sound bad at all. I've decided to go ahead with them so will be ordering tomorrow. Hopefully it all goes smoothly.
 
WHOOSH....

I looked at YouFibre, months ago, when they leafleted the area, but on checking, found I was stuck in an expensive to get out of contract with Plusnet for FTTC. Never a problem with PN, but getting expensive, for the speed, and cheaper for faster fibre, at You. Besides, fibre was where we would soon be forced anyway, and dreading the likely disruption.

Three weeks ago, an email from PN, to say - due to a failure to send me a contract, at last renewal, I could escape my contract at no cost. At which point I looked around and at YF again, emailed them, to see what they could offer, and when. I agreed to 150, plus keeping my phone number, and phone last Thursday, given a date of today, Wednesday pm, today 20th Nov. My FTTC came into my loft, overhead, from the pole - master socket, and router, all wired in the loft, and a massive job to change, so I asked how the fibre might enter. Again via the pole, so I asked could the fibre do likewise, with loft mounted router. Loft is a rough conversion, insulated, plaster-boarded, floored and carpeted, but accessed via a loft-ladder. I was told - ask the installer, or I was free to cancel if not.

In the meantime, I organised a draw-wire, to bring the fibre in, via the roof eaves, into the main carpeted, and insulated area, to make the installer's life easy. The guy turned up today, I explained what I would like, but he said no, he wasn't allowed to install into a loft, had to go down the outside wall, so I said that was no good to me, it would cause too much disruption. He agreed to follow me up, and have a look at the actual job, and how safe and easy it was, then agreed to phone his office, to see if they would agree.

They agreed, and he was able to crack on with it. He ran the fibre from the pole, to the terminator, co-located indoors, next to the ONT, with the new modem alongside that, all very neat and tidy. He was in, out, done and working, in 90 minutes. Wifi coverage, via the arris router, is very much better than the old PN router. Speedtest, even on wifi, loft down two floors to living room, shows brilliant 160 up, 150 down.

I've just received an email, advising that my number port will be complete, in just six days. My head is spinning with how quickly, easily, and problem free, this has all come together..
 
Nice one! Glad you had an engineer willing to show a bit of common sense, which is great.

I had a similar issue with mine, but in my case I wanted to run the fibre under a floor void to an understairs cupboard in the middle of the house. The installer was very clear - they are not allowed to enter loft spaces or floor voids, even if it was the best way to do the job. In my case, he was doing two jobs on my street that day (we were the first two to sign up!) and I proposed that if he left me a coil of fibre, when he returned from doing the other job I'd have the hole drilled on the front of the house and the fibre neatly routed under the floor to where it needed to be in the centre of the house, where the ONT was to be located (next to the old BT master socket).

Within an hour I had the hole drilled (needed to rush out and get a new drill bit as my 3ft one was, incredibly, not long enough to get through the house footings!), fibre routed and a bit of spare fibre neatly coiled away in case it needed to be moved in the future. The engineer was delighted to find this all done when he returned and was able to run the overhead fibre from the pole, splice it together and complete the testing within an hour or so.

We discussed the other job he did while I was crawling around under the house and he admitted that it was awful, as are most domestic installs as people expect them to be able to route fibre from one end of the house to the other without it being visible at all. Or they want it installing somewhere completely impractical (i.e. with no power for the ONT / router) and, unfortunately, the engineer takes the flack for most of it. I suspect that any customer that goes out of their way to make the tricky "inside the house" bit of the install as easy as possible for the engineer is going to have a far greater chance of getting their install done the way they wanted, even if it's a bit off-script.

Glad you got sorted and enjoy your new internet!
 
The above is why I hate "free" installs, as it sets the expectation that the customer doesn't have to put any effort into it, and the engineer doesn't need to deliver anything worth more than the price of the install. At least be honest with people and put upfront on your order pages that the basic install where the fibre cable enters and the ONT is installed on the other side of the wall is free, and give people the option of paying more to get more.
 
If you want it, the way you (small y!) want it, then you have to put some effort in. I decades ago, wanted my FTTC brought in and the Master socket in the loft. So back then, like yesterday, I sorted a draw-wire to pull it through the eaves, and the engineer simply left it to me to terminate the cable and fit the Master where I wanted it (I'm ex-GPO telecoms).

The thing was, the mortar in our walls is very soft. Prior to moving the Master to the loft, we'd had numerous faults, due to the cable down the outside wall breaking free, and flapping about in the breeze, so I moved things inside - apart from which, I just .hate to see cables draped down walls.

Yesterday evening I reconfigured the You supplied aris nvg578lx router, changed it's IP, DHCP range, passwords etc., to match my original PN router, to avoid having to reconfigure the rest of my system. I was surprised, at just how versatile, and configurable the router is, except for the USB3 socket????

There seems to be no mention of the USB socket, or it's ability, or purpose at all, other than the router has one - which is correct, but what is the purpose?
 
harrym1byt said:
There seems to be no mention of the USB socket, or it's ability, or purpose at all, other than the router has one - which is correct, but what is the purpose?
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Going to guess out-of-band firmware updates, but I've seen some routers that let you stick a USB storage device in and use it as a tesco-value NAS on your network. My guess is firmware updates though.

I'll be honest, mine was back in its box 10 minutes after the engineer left and I'm sure will remain there until I move to a new ISP and have to send it back, so I've not really explored its capabilities. From what little fiddling I did round at a friend's house when he was having some challenges, it seemed a half-decent box - certainly leagues above the self-branded abomination that Vodafone supplied me!
 
Youfibre newbie here, apologies if this has been answered already in the thread. I'm using the supplied eero and eventually I'd like to switch over to my tp link router which I used when I was with virgin previously.

I've not got a static IP, would it just simply be a case of powering off the ONT, disconnecting the eero and waiting 1hour before putting it back on and hooking up the other router?

I've held off switching it over while we've been monitoring the stability of the service following the ONT being swapped out last week (it was quite a rocky start as a new customer!)
 
iGiDK said:
I've not got a static IP, would it just simply be a case of powering off the ONT, disconnecting the eero and waiting 1hour before putting it back on and hooking up the other router?
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Yes, you probably don't even need to turn off the ONT - just plug in the new router and leave it for an hour - it should spring to life before then when the old DHCP lease expires and YF issue the new router with an IP address (probably a 100.x.x.x CGNAT address, given that you are not a static IP customer). Depending on what you were using it with before (e.g. FTTC), you may have to switch the WAN interface on your new router from PPPoE to DHCP before hooking it up.
 
daern said:
Yes, you probably don't even need to turn off the ONT - just plug in the new router and leave it for an hour - it should spring to life before then when the old DHCP lease expires and YF issue the new router with an IP address (probably a 100.x.x.x CGNAT address, given that you are not a static IP customer). Depending on what you were using it with before (e.g. FTTC), you may have to switch the WAN interface on your new router from PPPoE to DHCP before hooking it up.
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Thanks for the feedback I'll give it a go in due course. Looks like swapping the ONT has resolved the issue we were having but I'll leave it for a few more days before putting the eero away.
 
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