BARGAIN - OcUK 24" with DVI (*VA Panel) for £179.99+VAT (This Week Only Deal!!)

jehovapavlova said:
Hey sunama, I purchased the monitor 6th March, so over 3 months; but I think it actually stated 14 days guarantee/warranty with OCUK. The 3 year swap-out was the reason I took the risk with a B-grade product (I can live with a dead pixel or two!)
What I was wondering was whether or not I could cite the Sales of Goods Act with a open box product? I was told that the box had merely been opened and that the item was 'as new' - no doubt returned swiftly by someone on this thread expecting a VA!
Click to expand...

Don't you find it odd that you had the exact same problem as me and within the same timeperiod (3months). Anyone hear MANUFACTURE DEFECT.
Unfortunately, you are not going to see your monitor for the foreseable future.
 
jehovapavlova said:
I purchased the monitor 6th March, so over 3 months; but I think it actually stated 14 days guarantee/warranty with OCUK.
Click to expand...

In that case you have to deal with DGM. In any case, you have already sent the monitor to DGM.
Keep in mind though, that DGM are still liable to provide you with a product that lasts for longer than 3 months.

Personally, I think you should all get together and deal with it as one, ie. if need be hire a solicitor and split the costs. If you win the case, costs will be returned to you.
 
Last edited:
frodo60 said:
Don't you find it odd that you had the exact same problem as me and within the same timeperiod (3months). Anyone hear MANUFACTURE DEFECT.
Unfortunately, you are not going to see your monitor for the foreseable future.
Click to expand...
I agree that there are obviously defective units being sold but I assume there are large percentage that have made it past the 3 months problem free. I can't quite believe that they are unable to supply anyone with a replacement; and what's actually happening to the monitors they collect?

sunama said:
In that case you have to deal with DGM. In any case, you have already sent the monitor to DGM.
Keep in mind though, that DGM are still liable to provide you with a product that lasts for longer than 3 months.

Personally, I think you should all get together and deal with it as one, ie. if need be hire a solicitor and split the costs. If you win the case, costs will be returned to you.
Click to expand...
It does seem likely that litigation may be the unfortunate conclusion. Considering they have only had my monitor for 3 days, and they quote a turnaround of 7-8 days, I'm not really in any position to kick up a stink.
Ho-hum. Thanks for the helpful advice.
 
Hi, quick question;

I've just received one of these screens and it's crackling and flickering.

I've never had to return a product online before so I'm unfamiliar with the procedure.

I've got an RMA number from them, with the intention of getting a refund, but no information on what the arrangements are for collection/ delivery. Do I have to organise this myself or will I get some more information from them soon?
(I arranged the RMA at ~4.30pm today, so maybe they will contact me tomorrow?)

Cheers
 
Ive had three of these screens, bought one in November, one in December and one 3 weeks ago, all are running fine at the moment but im keeping my fingers crossed on the latest one.
 
Ouch seems a couple of people are having trouble with the RMA on these screens.

If anyone is having problems getting an RMA sorted please do let OcUK know, at least so we can put pressure on DGM to get their act together.

Anyone who is having trouble with the RMA on the screen please feel free to drop a call to tech (0871 222 8528) and ask to speak to Tom and I will either take your call or if I am busy drop you one back as soon as possible.

If you can not call but need a bit of help still just drop in a complaints webnote FAO: Tom/Yewen and I will see if there is anything I can do. This may take a little longer than a phone call as we relay information.

If you have your OcUK order number / any DGM references handy when you get in touch it would be super, I cannot guarantee a instant resolution but I can certainly try and help out if I can. :)

Tech: 0871 222 8528
Complaint Webnote FAO: Tom: https://www.overclockers.co.uk/webnote.php

Or if you have an issue with your panel during warranty feel free to contact our tech support on 0871 222 8528 and they will be able to point you in the right direction to getting it sorted asap.

Reason for no reply for so long in this thread is staff only browse the forums for pleasure really, its in the rules not to post shop issues, webnotes into the shop will be swiftly answered as they wont get missed. Nothing we can do about a problem if nobody has notified us of it! Spotted this now anyway so can hopefully get something done. :D

Please do not reply directly on the boards for the above reason, just contact me by the above means and I will be able to help asap. :)
 
Heya,

Ohh crikey got it 2nd of june but was a TN (was fubar with red bleeding on screen) so took her in for swap next day the 3rd

So hmm i dunno, 5wks is it ? or therabouts

Edit: Still in Love with its 24" goodness lol
 
Had a few people contacting me already, if anyone has an outstanding RMA with DGM be it 1 week or 2 months please let me know with any reference numbers.

Will be trying to get in touch and get this sorted to complete customer satisfaction on Monday with DGM.

Stick with me on this one guys we will get there.
 
Yewen. Just read your post and think it may be a bit late to phone now, so I will post here, just in case you contact DGM on Monday and happen to read here before phoning, will give you a ring on Monday.
Thanks.

My reference is: REMOVED and I have been waiting 3+ months (had monitor for 6 months).
 
see some posts have been removed!

glad to see OC are finally taking notice of the issue and doing something about it.

question is why wait so long?

it was pretty obvious from weeks ago the direction this thread was heading
 
gadgets said:
see some posts have been removed!

glad to see OC are finally taking notice of the issue and doing something about it.

question is why wait so long?

it was pretty obvious from weeks ago the direction this thread was heading
Click to expand...

Because nobody noticed the thread which is why nothing was done, it is also why we have a rule about not posting support issues or order problems on the forums.

We cannot read every single post on the forums. We can however answer the phone calls and read and reply to all the webnotes which is why they are the contact method.

I acted at 11pm when I first noticed this thread, its a 4000 post thread and I have not read every single post, if I have read the last 200 it would be about right, but I have read enough to know to step in.

frodo60 unfortunately I will need a little bit more info from you than that. If you drop me a call tommorrow I will be in and can talk to you if you need, or I will of course be in on Monday. :)
 
I spoke to DGM CS today to enquire about my monitor and they informed me that they could not find a line of dead/stuck pixels. I was obviously puzzled so they double-checked and phoned me back confirming no fault - the representative emailed pics to corroborate this. They're sending it back Tuesday. Although I'm slightly worried that the line has disappeared, I'm happy with the service.

Interestingly, the email was sent via www.it-repair.co.uk.
 
jehovapavlova said:
I spoke to DGM CS today to enquire about my monitor and they informed me that they could not find a line of dead/stuck pixels. I was obviously puzzled so they double-checked and phoned me back confirming no fault - the representative emailed pics to corroborate this. They're sending it back Tuesday. Although I'm slightly worried that the line has disappeared, I'm happy with the service.

Interestingly, the email was sent via www.it-repair.co.uk.
Click to expand...

Perhaps all the monitor needed was a firm "tap".
That can fix faults sometimes. :D

I wouldve taken a picture of the faulty line of pixels though, before sending in the monitor. This should be common practise, IMO, to show the tech staff exactly what to look for.

However, if the fault is fixed, then I would say thats a result.
 
You must log in or register to reply here.
Back
Top Bottom