*****SANDYBRIDGE MOTHERBOARD CHIPSET ISSUE*****

[Wrestler]

Well i have come to a decision it is a matter of preference to the owner not the etellers or manufactures. So many people worrying about what if's and not worrying about what they have experienced. To be honest here in the states everyone overreacts and all h*ll breaks loose, i say let things work out and not force the issue Do you think Asus ,Msi,Gigabyte, or Asrock will let them take damage ?

 

[redrooster303]

With asus talking about shipping the new revision boards next week I'm not gonna bother with a swap. I'm just gonna wait until the z68 boards are out and get a refund, then with the cash I'll put some more to (if needed) and get a z68.
Just wondering what the time limit is on getting a refund.

 

[DennisMenace]

ASUS : Your product warranty will be reset and re-activated at the time of replacement.

Anyone know if other manufacturers are offering the same warranty "extension"?

The reason I ask is this : I was planning on waiting for new B3 boards before starting a new Sandybridge build (although I thought this would be April/May before they were available, not "next week" as suggested above). My new plan would be to get a "faulty" mobo and build a system around it, as DDR3 and HDDs are so cheap now, then wait as long as possible to RMA it. The inconvenience of removing/replacing the mobo and being PC-less for a week or so would be balanced by the extra warranty period (maybe 6 months?), and the SATA-II problem would not be an issue for me.

 

[Bradmax57]

Don't know if this has been posted or not yet but MSI have apparantly got new chipsets?

http://www.pcpro.co.uk/news/365416/...psets-back-on-the-market?DCMP=NLC-Newsletters

 

[Peanutza]

With asus talking about shipping the new revision boards next week I'm not gonna bother with a swap. I'm just gonna wait until the z68 boards are out and get a refund, then with the cash I'll put some more to (if needed) and get a z68.
Just wondering what the time limit is on getting a refund.

It sounds like getting a refund may be harder than you think.

Confused Stu - I too have been reading through this thread as I am waiting patiently to purchase my next upgrade. I have not seen much bashing or harresment of OCuk staff recently. Rather I am seeing concerned comments from loyal customers who are perhaps starting to regret trusting.

I fall neatly in the bitten once, twice shy category.

 

[fini]

ASUS : Your product warranty will be reset and re-activated at the time of replacement.

Anyone know if other manufacturers are offering the same warranty "extension"?

You're being provided a new product so all your legal rights refresh on the date of delivery of the new product in any case. They're not doing anything other than they have to.

EDIT: Why is anyone talking about a refund? There's no legal right to a refund here given that replacements are being provided. It is the retailers choice whether to replace or refund.

 

[modez]

EDIT: Why is anyone talking about a refund? There's no legal right to a refund here given that replacements are being provided. It is the retailers choice whether to replace or refund.

Read this link.
http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/SGAknowyourrights/

 

[duncanm]

Read this link.
http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/SGAknowyourrights/

Any retailer trying to convince you that you don't have those rights is committing a criminal offence.

 

[pv123]

Just for some peace of mind, correct me if I'm wrong. But in the case that someone is using the two 6GBS sata ports for SSD and another HDD, and using the 3GBS for a dvd drive which is very rarely used - can I assume that the chances of any issue will be very very slim?

In that case I think that most users will not be affected even in long term (don't think anyone will keep these mobos for more than 4-5 years in a realistic POV).

PV123

 

[Peanutza]

Just for some peace of mind, correct me if I'm wrong. But in the case that someone is using the two 6GBS sata ports for SSD and another HDD, and using the 3GBS for a dvd drive which is very rarely used - can I assume that the chances of any issue will be very very slim?

In that case I think that most users will not be affected even in long term (don't think anyone will keep these mobos for more than 4-5 years in a realistic POV).

PV123

I find it amusing that the issue is often down played with the suggestion that most users won't need the ports. This forum is belongs to overclockers.co.uk - A pc enthuisiasts site. As an enthuisiast I use the majority of the sata ports available to me. In the same way that I use my pc often and downtime is something that I wish to avoid. I could be wrong, but my assumption is that most users/customers of this site will be in a similar situation.

 

[dave_beast]

Just for some peace of mind, correct me if I'm wrong. But in the case that someone is using the two 6GBS sata ports for SSD and another HDD, and using the 3GBS for a dvd drive which is very rarely used - can I assume that the chances of any issue will be very very slim?

In that case I think that most users will not be affected even in long term (don't think anyone will keep these mobos for more than 4-5 years in a realistic POV).

PV123

This is what i'm doing, I have my SSD in sata 6gbs and my Raptor in sata 6gbs but my dvdrw in sats 3gbs. Can't see it degradating over 3 years much tbh.

 

[clone]

Should i register the board i have now with ASUS just got it the other day but im waiting on some part`s to finish.

 

[pv123]

I find it amusing that the issue is often down played with the suggestion that most users won't need the ports. This forum is belongs to overclockers.co.uk - A pc enthuisiasts site. As an enthuisiast I use the majority of the sata ports available to me. In the same way that I use my pc often and downtime is something that I wish to avoid. I could be wrong, but my assumption is that most users/customers of this site will be in a similar situation.

Sorry I didn't mean to downplay the issue, but it seems odd that some people are getting very worried when they probably won't even be affected, the chances that you are using more than 2 HDD is scarce and even then I don't think you will feel any failure in the short term. However for users like you, the swap is definetly needed, however once again if you really are an enthusiast/extreme user how long are you keeping your mobo? Personally I'm not an extreme user (yet) and I don't intend to keep my current mobo for over 3 years, when it hits that point I will definetly have another one, if not earlier.

Anyways you are right, if you a have a fulty item that you paid for, you should swap it, however for some people just the hassle and the down time will not be worth it, I think I'm on that list since I don't use the 3GBPS ports (except for dvd drive which is used 2-3 times a month). If there is a way to have near to no down time and get a new mobo I will give it a shot.

 

[duncanm]

Just for some peace of mind, correct me if I'm wrong. But in the case that someone is using the two 6GBS sata ports for SSD and another HDD, and using the 3GBS for a dvd drive which is very rarely used - can I assume that the chances of any issue will be very very slim?

In that case I think that most users will not be affected even in long term (don't think anyone will keep these mobos for more than 4-5 years in a realistic POV).

PV123

I wouldn't worry about a DVD drive.

As to the outlook, well if you don't 'live' for storage it's not a big deal.

But if you do then for example you lose the option to use those 4 ports for a nice big RAID array. Also for any modern system you've lost half your maximum storage capacity based on the assumption that after DVD and SSD you've dropped from 6 useable ports to 3.

Anyone who is that into storage is also likely to be putting the throughput through the ports. For example imagine you did have a RAID array on those 4 SATA II ports, then a drive fails which means huge quantities of data will be chucked about when you replace the drive and the RAID rebuilds... which then causes a SATA port to fail mid write. ( plus the fact that the array would take forever rebuilding due to the slowed performance ).

I didn't buy a high end product for bling, I bought it because I needed the features.

 

[tommytinkle]

Hey,

Well I have 2x dvdrw drives
2x1tb F3 spinpoints (mirrored array for storage of photos etc)
2x 320gb F4's (striped array for performance storage of games)
1x500GB F3 500gb boot drive.

Thats seven ports in total gone, as you can probably see - some of them have to go on the sata 300 ports and I chose the boot drive and the mirrored games array. The DVD drives are on the other sata 600 ports.

 

[Puppetmaster]

I wouldn't worry about a DVD drive.

As to the outlook, well if you don't 'live' for storage it's not a big deal.

But if you do then for example you lose the option to use those 4 ports for a nice big RAID array. Also for any modern system you've lost half your maximum storage capacity based on the assumption that after DVD and SSD you've dropped from 6 useable ports to 3.

Anyone who is that into storage is also likely to be putting the throughput through the ports. For example imagine you did have a RAID array on those 4 SATA II ports, then a drive fails which means huge quantities of data will be chucked about when you replace the drive and the RAID rebuilds... which then causes a SATA port to fail mid write. ( plus the fact that the array would take forever rebuilding due to the slowed performance ).

I didn't buy a high end product for bling, I bought it because I needed the features.

one thing i dont get is your so worried about losing you data yet you dont have any backup what so ever. Any bueoness without a regular backup is quite honestly very stupid. Buying new technology for a business when you rely on it so much is also very stupid. Every piece of technology has(or a large potential to have) faults or bugs. I dont see why anyone would buy this way without a backup system in place. I would strongly suggest you sort out a backup because things will at some point go wrong. I see so many people lose valuable data like family pictures etc and they didnt have a backup. Being a home user it sucks for that to happen but in a business environment that will cost you money

 

[duncanm]

one thing i dont get is your so worried about losing you data yet you dont have any backup what so ever. Any bueoness without a regular backup is quite honestly very stupid. Buying new technology for a business when you rely on it so much is also very stupid. Every piece of technology has(or a large potential to have) faults or bugs. I dont see why anyone would buy this way without a backup system in place. I would strongly suggest you sort out a backup because things will at some point go wrong. I see so many people lose valuable data like family pictures etc and they didnt have a backup. Being a home user it sucks for that to happen but in a business environment that will cost you money

Cheers for insulting me old chap.

You might have noticed the mention of RAID there, something I'm currently unable to use, I do keep backup of old stuff archived off on drives that I've replaced. Newer stuff isn't so easy hence RAID, it's personal stuff as I love playing with video.

You're very consistent in your view that consumers shouldn't worry their pretty little heads about demanding they receive the full protection of the law available to them when dealing with a business... may I ask why?

Just as customers take risks buying new technology surely businesses also take a risk profiting from selling it?

 

[Puppetmaster]

Since a lot of that data is personal rather than commercially valuable I don't have the cash to throw at going as far as multiple backups, hence worrying about prevention such as using a SATA port that may or may not trash my data.

So you can afford a brand new system paying a premium for an being an early adopter, yet you can't afford (or wont) to sort out backups for all this data that is so important. As i said, hard drives do break, stuff happens. At some point, without a backup, you will lose your data (or will have to pay a specialist to recover the data at a large cost).

If your data was so fantastically amazing and you refuse to have a backup, you have the option of buying a sata card for extra ports.

I'd also like to point you towards a section of the FAQ

No anti-OcUK posts
OcUK will never allow these forums to be used by those who would seek to tarnish our name, no matter how justified they feel their circumstances are. Posts of an offending nature slagging off OcUK, demoralising or demeaning the company name, complaints about bad service, etc. will not be tolerated.

You're very consistent in your view that consumers shouldn't worry their pretty little heads about demanding they receive the full protection of the law available to them when dealing with a business... may I ask why?

I'm also going to point you towards a comment you keep making, about OcUK breaking the law by refusing a refund on the motherboard

From DSR:
Page 30
3.68 If goods develop a fault within the first six months of being sold,
the law presumes that the fault was there when you sold the goods –
unless you can show otherwise. You should not charge return costs
for goods that have been rejected because they are faulty.

Obviously the decent thing is to buy a replacement from the people you're returning to.

So lets say person A sends his board back to a refund because it MIGHT have a fault, however it is showing zero signs of the fault. I can't see how they can demand a refund when the fault has not yet developed. Yes Intel have said that all boards MAY suffer from it within 3 years but I'm sure some boards will be absolutely fine. I have no issues with any of my sata ports as i'm sure the majority of people have. Telling people they are entitled to a refund on something that isn't yet faulty is wrong. You should be careful what you tell everyone.

 

[fini]

Read this link.
http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/SGAknowyourrights/

That's a ridiculously unhelpful document. In practice the option is that of the retailer. The retailer can choose refund, repair or replace based on whichever is most convenient for them. That is because, to discharge their burden of justifying that choice, they have to provide the most neater of evidence that the other options would be more costly and are, therefore, unreasonable.

 

[Montala]

Should i register the board i have now with ASUS just got it the other day but im waiting on some part`s to finish.

Asus do not have a formal registration procedure as such, but have issued several statements regarding this issue, the latest of which can be found at http://vip.asus.com/eservice/changeSandybridge_MB.aspx?slanguage=en-us

As there still appears to be some confusion about this, I will repeat a couple of lines from this statement, which say that: "All customers who already own any ASUS product affected by the design error identified by Intel® can have it replaced free of charge between 2011/03/01 and 2011/06/30."

They then go on to say that "Depending on shipping situation of the region, the replacement period will be slightly different."

So for the majority of customers who will want to replace their Asus motherboard; for the moment it is still a case of 'watch this space'!