*****SANDYBRIDGE MOTHERBOARD CHIPSET ISSUE*****

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Puppetmaster said:
So you can afford a brand new system paying a premium for an being an early adopter, yet you can't afford (or wont) to sort out backups for all this data that is so important. As i said, hard drives do break, stuff happens. At some point, without a backup, you will lose your data (or will have to pay a specialist to recover the data at a large cost).

If your data was so fantastically amazing and you refuse to have a backup, you have the option of buying a sata card for extra ports.

I'd also like to point you towards a section of the FAQ





I'm also going to point you towards a comment you keep making, about OcUK breaking the law by refusing a refund on the motherboard



So lets say person A sends his board back to a refund because it MIGHT have a fault, however it is showing zero signs of the fault. I can't see how they can demand a refund when the fault has not yet developed. Yes Intel have said that all boards MAY suffer from it within 3 years but I'm sure some boards will be absolutely fine. I have no issues with any of my sata ports as i'm sure the majority of people have. Telling people they are entitled to a refund on something that isn't yet faulty is wrong. You should be careful what you tell everyone.
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In this particular instance, it is accepted that all the chipsets are faulty as Intel have said they may deteriorate over time but each chip could fail at a different time, there is no straight forward answer as to when it will happen. Intel are being prudent in recalling all the chips so as to and save face and create confidence with manufacturers and the public.

Hence buyers are entitled to a refund as the board is deemed to be sold with a fault.
 
Burnsy2023 said:
What criminal offence would that be then?
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http://www.berr.gov.uk/files/file25486.pdf

Page 20:
Consumer Sale of Goods Contracts Consumers cannot have their legal rights removed in sale of goods contracts. Furthermore, it can be an offence to mislead consumers about their legal rights. To do so could result in a criminal prosecution.For example, notices such as "We do not give refunds" are misleading and cannot be used. Enforcement is undertaken by local Trading Standards Departments.
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In this particular instance, it is accepted that all the chipsets are faulty as Intel have said they may deteriorate over time but each chip could fail at a different time
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I cannot agree with this, it is not accepted that all the chipsets are faulty see below

In some cases, the Serial ATA (SATA) ports within the chipsets may degrade over time, potentially impacting the performance or functionality of SATA-linked devices, such as hard disk drives and DVD drives.
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In some cases does not mean they are all faulty, Intel have chosen to replace them all just incase to protect thier brand.

This is not something they had to do, they could have not said anything and just replaced boards as and when they failed through the normal rma procedure.

Christ I do not believe some people, you are getting your mainboards replaced with a newer revision paid for by Intel.
 
nightmare99 said:
I cannot agree with this, it is not accepted that all the chipsets are faulty see below



In some cases does not mean they are all faulty, Intel have chosen to replace them all just incase to protect thier brand.
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And that is a key point.

Intel have IIRC said that ALL chipsets may be affected and they estimate (from memory) that between 5 and 15% of them will develop the fault in the first 3 years.

They are arranging the change out fast because it's potentially a big issue in terms of their reputation if they don't, and because it's cheaper to do it now when there aren't that many of the affected chipsets in circulation than to do it later, and they are changing them all because they cannot tell which chips will develop the problem.

That failure rate is potentially high, but for anyone to get worried about that issue in terms of data loss (given that it doesn't kill the drives or damage them, it just stops being able to access them on that controller) is worrying over entirely the wrong issue from a data loss point of view - hard drives fail at any time (and that's before you even take into account the potential for accidental data loss, or something like a virus cuasing data loss).

Anyone who has any important data should always, regardless of their hardware maintain backups (that they have checked can be used) of that data, if not they are being a little foolish (I end up replacing far more dead hard drives than any other bit of kit for friends/family).
 
Werewolf said:
And that is a key point.

Intel have IIRC said that ALL chipsets may be affected and they estimate (from memory) that between 5 and 15% of them will develop the fault in the first 3 years.
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They actually said between 5% and 15% of all systems.

The key point be here that many systems won't have any opportunity to fail as they aren't using the affected ports. Systems that do use the ports will therefore have a much higher chance of failure.
 
Hey,

Some people might have misunderstood my posts, what I mean is for one the fail rate on these mobos is small and is said to be within a large time period, so don't think people even if they use the ports will have problems in 1-2 years.

Also I am not saying it's ok for these mobos to be faulty, but there is no reason to be heavily worried about it now, your mobo won't fail within a month because of this issue. I am 100% in agreement you should take a swap if you can.

Lastly I want to add that I don't understand some of the concerns because they are super pro end users, and you plan on keeping a mobo for over 3 years? Heck, even your HDD might fail before the port fail or any other component! Ofcourse this dosen't excuse the motherboard issues encountered.
 
Werewolf said:
And that is a key point.

Intel have IIRC said that ALL chipsets may be affected and they estimate (from memory) that between 5 and 15% of them will develop the fault in the first 3 years.

They are arranging the change out fast because it's potentially a big issue in terms of their reputation if they don't, and because it's cheaper to do it now when there aren't that many of the affected chipsets in circulation than to do it later, and they are changing them all because they cannot tell which chips will develop the problem.

That failure rate is potentially high, but for anyone to get worried about that issue in terms of data loss (given that it doesn't kill the drives or damage them, it just stops being able to access them on that controller) is worrying over entirely the wrong issue from a data loss point of view - hard drives fail at any time (and that's before you even take into account the potential for accidental data loss, or something like a virus cuasing data loss).

Anyone who has any important data should always, regardless of their hardware maintain backups (that they have checked can be used) of that data, if not they are being a little foolish (I end up replacing far more dead hard drives than any other bit of kit for friends/family).
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Really good points here. :cool:
 
P8P67 Deluxe

Im somewhat lost with everything thats now being said, so if someone could in laymans terms tell me what OC are doing about this would be great, I purchased the "Ultima Tyrannosaur" system that has the "Asus P8P67 Deluxe Intel P67" motherboard. I have six devices connected and three are showing up as "we DO NOT recommend using the affected SATA ports". Are OC requesting these pre-built systems be returned to have the boards replaced or are we having to sort this out alone, as i have had the system five weeks and can't say im going to be happy if this problem is not sorted by them Intel are from what i have read covering the cost of replacment.. Cheers
 
overkill_uk said:
Im somewhat lost with everything thats now being said, so if someone could in laymans terms tell me what OC are doing about this would be great, I purchased the "Ultima Tyrannosaur" system that has the "Asus P8P67 Deluxe Intel P67" motherboard. I have six devices connected and three are showing up as "we DO NOT recommend using the affected SATA ports". Are OC requesting these pre-built systems be returned to have the boards replaced or are we having to sort this out alone, as i have had the system five weeks and can't say im going to be happy if this problem is not sorted by them Intel are from what i have read covering the cost of replacment.. Cheers
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overkill, I would be interested to find that out too. Are OCuk warring people that buy the prebuilt systems at the moment, prior to purchase?

I know that there is a very carefully worded warning when buying individual motherboards that suggest "if your motherboard has a problem at some point you can still RMA". Is there a similar notice issued to those buying full systems?

For me personally it has been very interesting to see how different companies have chosen to deal with this sandybride issue. It gives insight into their character and what kind of regard they hold their customers in.
 
Are OC requesting these pre-built systems be returned to have the boards replaced or are we having to sort this out alone, as i have had the system five weeks and can't say im going to be happy if this problem is not sorted by them Intel are from what i have read covering the cost of replacment.. Cheers
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I would think they will have a program in place closer to the time.
 
DennisMenace said:
ASUS : Your product warranty will be reset and re-activated at the time of replacement.

Anyone know if other manufacturers are offering the same warranty "extension"?
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All they are saying, and trying to make it sound like a special service, is that the new boards will have a new warranty.

No matter the manufacturer, all new boards should have full warranty because they don't know for sure who is getting a replacement and who is buying from new. So yes, you would get the same "service" from MSI.

This only applies to manufacturer warranties however, resellers may still stick to the original purchase date if you are exchanging through them.
 
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