Plusnet Discussion Thread

bobpullen · 26 Nov 2013 at 09:52

inam22 said:
I'm still waiting for my switch over from BT infinity to plusnet, ordered on 25th Oct still no news

Have you a support ticket reference (or failing that, your username) that you can provide me with?

Best regards,

~Mike~ · 26 Nov 2013 at 13:06

After waiting a week while PN carried out tests I got a phonecall from them and was asked my to run a Tap3 test. They managed to book an engineer for the next day which was good. He tested the line but found no faults on the line. It seems either someone did a reset or running the Tap3 test did something as I have some of my DL speed back. It's not as much as it was before and my ping is still higher. Engineer said to give it 5 days to see what happens.

inam22 · 26 Nov 2013 at 15:30

bobpullen said:
Have you a support ticket reference (or failing that, your username) that you can provide me with?

Best regards,

Support ticket number is 76386045 and my plus net user name is "inam22".

bobpullen · 26 Nov 2013 at 17:32

Looks like things should be up and running. Shout up if not.

Regards,

inam22 · 26 Nov 2013 at 21:46

bobpullen said:
Looks like things should be up and running. Shout up if not.

Regards,

I have got email and text that my plus net order is completed but I'm still connected to BT infinity. Does the switch over normally completes at midnight?

bobpullen · 27 Nov 2013 at 12:15

Hi,

It should be complete now from what I can tell. The order's showing as complete in BTw's provisioning systems and I'm able to run tests on the line (needless to say, it's not connected to us at present).

Regards,

EdwardTeach · 27 Nov 2013 at 14:01

I presume some people have been using the top cashback deal with plusnet. I work it out as an average of 12.55 over the lengtho f the 18month contract for the unlimited fibre. Does that sound right? If so that is pretty tempting.

I have never used topcashback before, can anyone confirm that this deal will actually work.

I had been looking at BT, which is obviously a fair bit more expensive than plusnet. Is there anything I should be warned about with regards to plusnet? is the router oK?

bobpullen · 27 Nov 2013 at 14:30

EdwardTeach said:
I have never used topcashback before, can anyone confirm that this deal will actually work.

I've used them (not for Plusnet) and my cash has always been paid. I assume our offer tracks well enough else we'd field a shed-load of complaints about it (which we don't).

Regards,

EdwardTeach · 27 Nov 2013 at 15:08

I have seen a few gripes about plusnets router in this thread. Would it be fair to say the one applied by BT (homehub 5) is better?

bremen1874 · 27 Nov 2013 at 15:16

The Plusnet router is very basic with low-end wireless and no Gigabit. Be prepared to replace it.

EdwardTeach · 27 Nov 2013 at 15:50

What do you mean no gigabit?

bremen1874 · 27 Nov 2013 at 15:55

I mean it doesn't support Gigabit. The network ports are all 100Mbps.

Brummies · 27 Nov 2013 at 16:19

If you currently have a home hub you can use that with Plusnet.

EdwardTeach · 27 Nov 2013 at 16:34

bremen1874 said:
I mean it doesn't support Gigabit. The network ports are all 100Mbps.

Why is that important when plusnets fibre speeds don't exceed 100?

bobpullen · 27 Nov 2013 at 16:48

Futureproof and comes in handy if you're transferring a lot of data across your LAN.

Regards,

EdwardTeach · 27 Nov 2013 at 17:47

But maybe not of concern to your average user?

bobpullen · 27 Nov 2013 at 18:01

Not really, no.

Regards,

jonneymendoza · 27 Nov 2013 at 18:20

EdwardTeach said:
Why is that important when plusnets fibre speeds don't exceed 100?

Faster transfer rate via lan. A must for me personally as I store my content on my Linux pc. 100mpbs is slow for tranafering HD content for example

inam22 · 28 Nov 2013 at 01:28

bobpullen said:
Hi,

It should be complete now from what I can tell. The order's showing as complete in BTw's provisioning systems and I'm able to run tests on the line (needless to say, it's not connected to us at present).

Regards,

All the updates on my tickets were wrong, my order hasn't gone through and my mac code is expired now. Plusnet have asked me to obtain new mac code now. My original order was placed on 25th October I think, communication has been good from plusnet but results are very poor so far

. Seriouly thinking about staying with BT.

bobpullen · 28 Nov 2013 at 10:02

I can understand the reason for the confusion. The order is completed and closed off in BTw's provisioning systems so we had no reason to believe it was anything but. Turns out that no physical work has been done to move your service though.

Somewhat out of our control, however I'm sorry we let you down.

Looks like you've got Chris on the case now who I believe will be looking to expedite the new order due to failings caused by our supplier.

Make sure you nudge somebody when you are up and running so that we can adjust your billing.

Best regards,