Plusnet Discussion Thread

chaosophy said:
Bit of a mahoosive thread to want to trawl through but are people generally happy with Plusnet?
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I've never had any problem with them when they've been my provider - currently FTTC customer. I've heard the odd recent grumble about customer service wait times but Plusnet show live waiting times for calls and ticket replies so they aren't attempting to hide anything.

As for reliability I suppose they're only as good as Openreach, which is the same thing you could say for many providers.
 
Yas786 said:
No issues here with Plusnet fibre, have had it for almost 6mths now i think. Always get consistent speeds both up and down, 76mb down and 20mb up.

Havent had any downtime, well not when ive been at home browsing...super fast.
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How much would I pay for 76mb down/20mb up?
I only want fibre broadband, no phone or tv. Currently paying £25 to virgin media for 60mb down 3mb up.

Edit: nvm, looks like I'd have to have a phone line with it.
 
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chaosophy said:
Bit of a mahoosive thread to want to trawl through but are people generally happy with Plusnet?
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Had FTTC since April, no problems at all with the exception of a bit of a strange happening realting to phone calls seemingly from a few places whereby they just get and error message saying end destination can't be reached.

I raised a question friday and on Saturday got an obviously British person call me to discuss the problem and to begin looking into it. I was very impressed as I'm sure a lot of companies would have left it until this week to even look at it!! :)
 
Cheers guys, all sounds positive.

I should hopefully pick up the keys to the new place today! Won't be moving straight in as it needs some work on it first but will most likely put the order in for Plusnet once I have keys later today.

Probably going to stick with the supplied router for a bit, at least until properly settled in the new place but will be up for suggestions of a good replacement.
 
After you've put your order through actually confirm it has gone through by calling up (It's free) or tweeting @plusnet

Quite a few orders these days get "stuck" and have to be done manually.

Once it's gone through it's all straight forward after that of course but my advice will be to do double check it has indeed gone through.
 
Ordered. :)

But a four week lead time on an appointment. :/

I've got some work to do on the new place before I move in but was hoping to be in before then and I could do with this sooner. Oh well.
 
After 45 days my phone line is finally transfered to plusnet but still waiting for my broadband switch over from BT infinity to plusnet fibre :(
 
chaosophy said:
Cheers guys, all sounds positive.

I should hopefully pick up the keys to the new place today! Won't be moving straight in as it needs some work on it first but will most likely put the order in for Plusnet once I have keys later today.

Probably going to stick with the supplied router for a bit, at least until properly settled in the new place but will be up for suggestions of a good replacement.
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Spooky. I'm getting the keys to my new place on Friday and I was literally going to ask about PlusNet here and see your message from the 7th and people's reply.

Thanks for saving me time mate! Congrats on the house. :D
 
Skellig said:
Thanks for saving me time mate! Congrats on the house. :D
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heh. no probs. Congrats to you too ! :)

Bit of a wait for mine but hopefully all the other work will near enough be done by then and ready to move in. I'll most likely be bumping this thread once it's in, with a (hopefully) nice and fast speedtest result. :cool:
 
Not Happy customer.

Placed a home move 2 weeks before moving. 9th Dec, came BT chap turned up. Did some testing, said he had to go out for about 20 mins (about 30+ mins later). He comes back and says he can not install the phone and fibre as we are routed. The wrong way down the street.


So I rang Plusnet to sort out whats going on. We were told that it will take 48 hours to get rerouted. And that we will then get a phone call and get the install sorted and as it was not our fault we will go up the list on appointments for booking an engineer. That gets sorted by 12th (like we was told). No phone call from Plusnet, so Friday I phoned them.

Great a BT man will be out on Monday (today 16th) to finish off the install.

I drop the kids off to school, and when I get back a BT man was there. Fantastic first on the list. But he was just a line man not a fibre man. Phone line is working, that is all he could do.

So straight on the phone to plusnet. The nice lady told me my fibre engineer is book for the 23rd Dec. WHAT I said I was not told this on friday, and I was told before that I would be higher priority.

What a silly fool I am for thinking I would get priority.

So a home move that was booked 2+ weeks bore the move. Is not going to be 3 weeks late.

And I am betting that it will not go well on the 23rd.

One unhappy Plusnet customer.
 
Sounds more like a OR problem more than PN. Maybe OR are very busy/short staffed in your area. When I had my problem recently they arranged for an OR engineer to come the next day.
 
When people have ordered PN Fibre online, have you always been on the new service on one of the dates selected? I need a seamless switchover from Sky and the PN dates currently being shown would do this but I wanted to check if those dates are accurate or if they're flaky?

Also, has anyone gone through topcashback and had it track/pay out ok?
 
in my experience; yes and yes on both.

I'd only suggest to double check if you order to make sure your order has gone through other than that I've not had any problems.
 
tsinc80697 said:
When people have ordered PN Fibre online, have you always been on the new service on one of the dates selected? I need a seamless switchover from Sky and the PN dates currently being shown would do this but I wanted to check if those dates are accurate or if they're flaky?

Also, has anyone gone through topcashback and had it track/pay out ok?
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Ordered mine via their website and it got installed on the 3rd day of my 3 chosen install dates. Top cash back went through fine as well but it took 3 months if I remember correctly
 
Thanks! Looks like I'll be moving to PN then, just a shame they don't include BT Sport channels for free like BT do. But the difference in price is probably worth it in case I ever need to phone them!

Do PN have offers quite frequently? Their current one is 4 months for £8 less but I saw they've had one in the past of 9 months at a lower rate.
 
Forgot to ask, whats the PN router like? Is it worth getting something else as I could do with dual band 'n' (might as well be ac as well)? My current Sky router is only 'g' so struggles a bit to stream from my Macbook Air to Apple TV downstairs some times.
 
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