Associate
@Rusty - Sorry to hear that, don't worry I'll make sure that you're replacement KB will not suffer the same fate like your current K95. I'll look into your ticket and will put a note regarding your replacement. As for the Express RMA, since your RMA has already been approved, It'd be best to give them a call using Skype at 1 888-222-4346 to set up the Express RMA.
@Andy - I've taken care of it and got that approved for you referencing your previous RMA #. You will receive further information on how to proceed with your RMA shortly. I'm sure that you are already familiar with the process, but if something is not clear, you can always let me know.
Brill thank you I received the updated rma email , once again thank you for your help