Yep, I have no intention of mentioning any suspicions yet. Only if they refuse to pay out.
Item arrived damaged in Denmark
- Thread starter Merlin5
- Start date
Yep, I have no intention of mentioning any suspicions yet. Only if they refuse to pay out.
Soldato
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- Orpington.
Not sure I agree with that seeing as your'e being scammed.
Soldato
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This.
A cheap plastic enclosure from the Danish version of Maplin and a wireable EU plug is all it needs if it still works.
As far as I'm concerned, this is a lot of hassle and possible loss of around £100 out of my pocket, aside from refunding him. I want the path of least resistance. Unless they point blank refuse to pay out, there's no point in telling them I'm being scammed otherwise as Greebo said, I'd be out of pocket. And as dodgy as it looks, there is no actual proof it's a scam.
There is no proof of what the scam is exactly, but that plug has clearly been tampered with. As mentioned before the wires, supposedly with pins still attached, have been pulled through the gap with the cable clamp down which is impossible. The live wire should be going to the fuse terminal but the fuse terminal is free which means it's wired into the earth pin.
If you tested it and know it worked before sending it then there is 100% something very wrong with those pictures because if it really was wired to the neutral and earth pins it could never have worked. The guy is pulling a fast one somehow but I can't really see why he'd go to the extent of deliberately smashing a plug and incorrectly wiring it up. All that is certain is that that plug wiring has been tampered with.
If you tested it and know it worked before sending it then there is 100% something very wrong with those pictures because if it really was wired to the neutral and earth pins it could never have worked. The guy is pulling a fast one somehow but I can't really see why he'd go to the extent of deliberately smashing a plug and incorrectly wiring it up. All that is certain is that that plug wiring has been tampered with.
Soldato
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- 31 May 2009
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As it is, if the courier agrees to the repair costs, you send him those, and close the matter, keeping what he paid you.
If he can then repair the item by simply putting the plug he pretended to smash back on, then he bought the item for £50, but you still got paid in full, so the courier is out the money due to his potential scam.
If they don't play ball, I would suggest you keep pushing them, as far as you are concerned, your item was damaged in transit and you have the pictures to prove it. Leave it at that.
If he can then repair the item by simply putting the plug he pretended to smash back on, then he bought the item for £50, but you still got paid in full, so the courier is out the money due to his potential scam.
If they don't play ball, I would suggest you keep pushing them, as far as you are concerned, your item was damaged in transit and you have the pictures to prove it. Leave it at that.
Soldato
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- 7 Aug 2012
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I'm sorry, but working or not, it is a damaged item. The buyer paid for a non damaged item, so he is entitled to return it. It is an inconvenience for you, but assuming you sent it with the correct level of insurance then you will be able to make a claim against the courier.
Reverse the situation - you have paid a decent chunk of coin for what you expect to be a good condition item and it arrives like that. Are you going to the bother of attempting a repair yourself? Or are you going to choose the more convenient method of contacting the seller and initiating a return?
Here's the latest guys. After a lot of chasing up the courier service, I got this email today
"Hi,
My sincere apologies for the inconvenience caused.
Unfortunately, I would have to advise on this occasion I'm not able to process your claim.
Unfortunately, this is due to the packaging the item was sent in was not sufficient to protect the items in transit.
Our terms and conditions state that we shall not accept liability on any damage claims where the packaging does not comply with our packaging guidelines. As a minimum each parcel should be in a new, undamaged cardboard box that is strong enough to carry the weight of the goods, the goods should not touch any side of the box and must be cushioned using internal packaging that is of at least 5 centimetres thick all over. This can be bubble wrap or foam.
In order to make any booking with myParcelDelivery.com you are required to confirm your understanding and agreement to these terms by "ticking" the appropriate box.
I have however arranged for your postage costs to be refunded as a good will gesture
This will be processed within 5 working days
Kind Regards,"
So the only consolation is the postage cost. I've emailed him to ask it's the full amount I paid including insurance of £63. I'll have to refund the buyer £475 plus his return postage of the item back to me which will probably be another £50. The £63 refund certainly softens the blow a bit. I'll be about £80 to £90 out of pocket when all said and done and then I'll have to see who will buy it cheap off me so I can at least recoup my losses. As it happens, I have someone else who is interested, in the UK! I ain't sending stuff anymore, certainly not abroad!
I paid £18 paypal fee on receipt of the money from him. Does this mean I 'll have to cover the same fee for him when I refund him?
The biggest question now is, do I tell him they've refused compensation?
Or do I confront him and ask how the red wire is wired to the wrong pin instead of the fuse terminal, and how the wires are still attached to pins yet the flex grip is still screwed down. What kind of response might he come back with though? There might be a perfectly legit reason he'll come back with?
"Hi,
My sincere apologies for the inconvenience caused.
Unfortunately, I would have to advise on this occasion I'm not able to process your claim.
Unfortunately, this is due to the packaging the item was sent in was not sufficient to protect the items in transit.
Our terms and conditions state that we shall not accept liability on any damage claims where the packaging does not comply with our packaging guidelines. As a minimum each parcel should be in a new, undamaged cardboard box that is strong enough to carry the weight of the goods, the goods should not touch any side of the box and must be cushioned using internal packaging that is of at least 5 centimetres thick all over. This can be bubble wrap or foam.
In order to make any booking with myParcelDelivery.com you are required to confirm your understanding and agreement to these terms by "ticking" the appropriate box.
I have however arranged for your postage costs to be refunded as a good will gesture
This will be processed within 5 working days
Kind Regards,"
So the only consolation is the postage cost. I've emailed him to ask it's the full amount I paid including insurance of £63. I'll have to refund the buyer £475 plus his return postage of the item back to me which will probably be another £50. The £63 refund certainly softens the blow a bit. I'll be about £80 to £90 out of pocket when all said and done and then I'll have to see who will buy it cheap off me so I can at least recoup my losses. As it happens, I have someone else who is interested, in the UK! I ain't sending stuff anymore, certainly not abroad!
I paid £18 paypal fee on receipt of the money from him. Does this mean I 'll have to cover the same fee for him when I refund him?
The biggest question now is, do I tell him they've refused compensation?
Or do I confront him and ask how the red wire is wired to the wrong pin instead of the fuse terminal, and how the wires are still attached to pins yet the flex grip is still screwed down. What kind of response might he come back with though? There might be a perfectly legit reason he'll come back with?
Put it this way.
We've obviously figured out that the wires have indeed been tampered with. Whether that was done legitimately by him or to scam you is irrelevant. If you buy a product that has arrived damaged and then tamper with it further, they have every right to refuse return of that product.
I wouldn't bother thinking about refunding him. The wires are wrong, the clamp is fishy, and so on. I'm certainly not going to accept any kind of return where the buyer ended up tampering with it, especially before telling me and showing me evidence.
Edit: Also get him to show the other side of the plug so we can see the blue lettering as well.
We've obviously figured out that the wires have indeed been tampered with. Whether that was done legitimately by him or to scam you is irrelevant. If you buy a product that has arrived damaged and then tamper with it further, they have every right to refuse return of that product.
I wouldn't bother thinking about refunding him. The wires are wrong, the clamp is fishy, and so on. I'm certainly not going to accept any kind of return where the buyer ended up tampering with it, especially before telling me and showing me evidence.
Edit: Also get him to show the other side of the plug so we can see the blue lettering as well.
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Assuming everything inside the PSU enclosure is fine that enclosure may be repairable using solvent weld paste if it is ABS or PVC plastic. It wouldn't be pretty but the cracks would at least be closed up and if you were careful you could likely do a decent job.
Obviously the buyer paid a price for an undamaged item but it might be worth a suggestion.
Obviously the buyer paid a price for an undamaged item but it might be worth a suggestion.
Soldato
- Joined
- 16 Aug 2009
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- 8,226
What on earth are you selling to Denmark for? You have the ability to block non-UK bidders from your sales in your seller console, assuming you sold it on eBay.
Sending bulky expensive items overseas is a risky gamble at the best of times and without adequate insurance you're simply gambling on an expensive roulette wheel.
The guy sounds perfectly genuine but what a mess.
Sending bulky expensive items overseas is a risky gamble at the best of times and without adequate insurance you're simply gambling on an expensive roulette wheel.
The guy sounds perfectly genuine but what a mess.
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Too many different opinions on here as to what to do, I'm none the wiser
It wasn't sold on ebay, it was someone on a well established gear forum. At the end of the day, he can get Paypal to intervene. I think I'll at least ask him why the plug is the way it is without getting nasty and too finger pointing about it, and see what he says. I'll then have to take it from there.
It wasn't sold on ebay, it was someone on a well established gear forum. At the end of the day, he can get Paypal to intervene. I think I'll at least ask him why the plug is the way it is without getting nasty and too finger pointing about it, and see what he says. I'll then have to take it from there.
Just reading through this thread. This totally sucks.
I bet he tried to wire it into a EU plug and balls up the polarity. He then hit the psu and plug with a hammer and took a couple of photos.
The only good thing is you don't have ebay causing problems in the middle.
Hope you get it back and get it sorted bud
I bet he tried to wire it into a EU plug and balls up the polarity. He then hit the psu and plug with a hammer and took a couple of photos.
The only good thing is you don't have ebay causing problems in the middle.
Hope you get it back and get it sorted bud
Too many different opinions on here as to what to do, I'm none the wiser
It wasn't sold on ebay, it was someone on a well established gear forum. At the end of the day, he can get Paypal to intervene. I think I'll at least ask him why the plug is the way it is without getting nasty and too finger pointing about it, and see what he says. I'll then have to take it from there.
Good thing you have those photos then. Even the muppets at Paypal can see that a completely different wired configuration is suspect.
Alright guys, so the buyer messaged me 3 days ago and I only noticed his message today. He was just asking if there's any news. I'm going to send him this, the wording based mostly on one of the replies here. Is it good, too accusational sounding, should I alter anything or just send it?
Hi Xxxxx,
Apologies, I only just noticed your message! I'll chase them up again.
Something that's been on my mind however that I'm confused about and wanted to ask you. Looking at your photos, I'm just trying to figure out some odd things about the smashed plug.
The flex grip with the two small screws is still intact, so how did the cable get free?
That type of fibre flex grip has a flat surface and yet the cable has rib pressure marks caused by a different type of plastic grip.
Also, both the brown and blue wires are attached to a plug pin. But the live wire screw connector attached to the fuse holder has no wire connected. It looks to me like the plug is wired to earth and neutral. Just doesn't make any sense to me.
Any ideas on that?
Cheers,"
Hi Xxxxx,
Apologies, I only just noticed your message! I'll chase them up again.
Something that's been on my mind however that I'm confused about and wanted to ask you. Looking at your photos, I'm just trying to figure out some odd things about the smashed plug.
The flex grip with the two small screws is still intact, so how did the cable get free?
That type of fibre flex grip has a flat surface and yet the cable has rib pressure marks caused by a different type of plastic grip.
Also, both the brown and blue wires are attached to a plug pin. But the live wire screw connector attached to the fuse holder has no wire connected. It looks to me like the plug is wired to earth and neutral. Just doesn't make any sense to me.
Any ideas on that?
Cheers,"
