Melted CableMod 4090 90 degree adapter

[naefeart]

So what ultimately is the solution here?

- if you use the cablemod adaptor or direct PSU cable/nVidia cable you may still have a failure.

- if you have a failure and manage to get your card repaired/replaced, will it not just happen again?

It’s starting to sound like we all should get replacement cards with the revised connector.

I say this as someone with a recent 4090 with an 80% power limit in place and a 90 degree cablemod adaptor very firmly pressed in.

 

[hdpcgamer]

So what ultimately is the solution here?

- if you use the cablemod adaptor or direct PSU cable/nVidia cable you may still have a failure.

- if you have a failure and manage to get your card repaired/replaced, will it not just happen again?

It’s starting to sound like we all should get replacement cards with the revised connector.

I say this as someone with a recent 4090 with an 80% power limit in place and a 90 degree cablemod adaptor very firmly pressed in.

I already said that I think Nvidia should just recall the 4090 because the connectors are just ticking timebombs waiting to melt.

Do repaired 4090 come back with revised connectors and has there been a single case of the revised connector also melting?

 

[Jay-G25]

So what ultimately is the solution here?

- if you use the cablemod adaptor or direct PSU cable/nVidia cable you may still have a failure.

- if you have a failure and manage to get your card repaired/replaced, will it not just happen again?

It’s starting to sound like we all should get replacement cards with the revised connector.

I say this as someone with a recent 4090 with an 80% power limit in place and a 90 degree cablemod adaptor very firmly pressed in.

No solution just hopes and prayers that it doesn't go up in smoke again The way i see it is any of the cables/ adaptors are liable to melt even when firmly pressed home, the issue is more than likely the socket its being plugged into rather than all the different cables etc ... no idea if the new version will stop this happening , time will tell ! I will get some pictures up of the connector i get on mine but assume it will be a direct replacement for what was on there which was the 1st version. YouTube obviously thinks i want to watch more videos of melting connectors as this one popped up yesterday and not an adapter in site yet same result melted

 

[Itc]

Contact Cablemod they will offer you a free repair if any damage to the plug and they will also refund you for the adapter

The connector on the card looks fine. Its the adaptor that's started to fail. I wish i had a decent camera to post some pics.
I'm using the cable now that came with the psu. Fingers crossed

 

[hdpcgamer]

No solution just hopes and prayers that it doesn't go up in smoke again The way i see it is any of the cables/ adaptors are liable to melt even when firmly pressed home, the issue is more than likely the socket its being plugged into rather than all the different cables etc ... no idea if the new version will stop this happening , time will tell ! I will get some pictures up of the connector i get on mine but assume it will be a direct replacement for what was on there which was the 1st version. YouTube obviously thinks i want to watch more videos of melting connectors as this one popped up yesterday and not an adapter in site yet same result melted

Still find it hard to believe that this is happening on a flagship GPU worth £1600 and that nobody is kicking up enough of a fuss so that Nvidia acknowledge that there is a problem with the connector and that there should be a recall.

Do we have actual data of the percentage of the 4090 sold that has been returned due to the connector melting - is it less than 5%?

 

[mattp1986]

From what I've heard it's more common with the CableMod 90/180 degree adapters, but even direct cable connections have been known to melt also.
Once I get my 4090 back I'm very tempted to sell it and buy a 7900XTX, but I play on a 32:9 5120x1440 Neo G9, so need all the performance I can get really, so may have to just suck it up and keep the 4090. It will always be in the back of my mind though, couple of my friends with 4090s have been checking their cards every day since I told them about my problem, it's a joke really, Nvidia should recall them and fit the new connector to every card

 

[hdpcgamer]

The dude in the above video was lucky because he only went to have his lunch when he noticed his 4090 was melting. Now imagine if he went out the the shops for an hour or two, he may have came back to a burning pc rig or worse a burning house.

Gamers Nexus made a big deal of the NZXT case that caught on fire which they eventually recalled but in the 4090s case, they concluded that the melting was due to user error?

 

[Purgatory]

Still find it hard to believe that this is happening on a flagship GPU worth £1600 and that nobody is kicking up enough of a fuss so that Nvidia acknowledge that there is a problem with the connector and that there should be a recall.

Do we have actual data of the percentage of the 4090 sold that has been returned due to the connector melting - is it less than 5%?

Same shocked this has not become a recall incident yet in the UK/Worldwide and reported to trading standards and Office for Product Safety and Standards in the UK..

Reporting to Trading Standards

Report a trader who has broken the law by contacting the Citizens Advice consumer service or Advice Direct Scotland.

www.citizensadvice.org.uk

Find your local Trading Standards office

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www.gov.uk

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www.gov.uk

It's a dangerous product and the proof is out there now and not user error as stated by the manufacturer of the 4090 (NVIDIA) to hide the issue while updating the connectors silently with a band-aid/bodge fix that is not good enough in my book and time will show how good this so called fix is.. shortening sense pins as a fix is not going to be good enough as time will show I'm guessing, but I hope it reduces the risks.

Also companies like CABLEMOD are also not innocent too as they tried to profit off a badly designed connector and adapter cable and adding extra issues by not understanding the main issue with the connector on the gpu end as being dangerous and badly designed and then they added another weak link that clearly wasn't tested enough too as there are a lot of reports these adapters CABLEMOD made get very hot to the touch and if that wasn't a sign of an issue to them at the time of design and manufacture then they shouldn't be trusted too with their cables and adapters too as they clearly don't have good enough safety and quality testing too and added more risk to their customers too. All involved with this connector and adding to it with their wares (adaptors/cables) are guilty of neglecting safety of their customers.


I will be staying clear of any card with these connectors, so I hope they update them with totally new connectors or go back to the 8/6pin connectors that have proven they are safe and have nowhere near these issues this new connector has shown now many times in a very short period of use time.

 

[Jay-G25]

The connector on the card looks fine. Its the adaptor that's started to fail. I wish i had a decent camera to post some pics.
I'm using the cable now that came with the psu. Fingers crossed

Ok seems you got very lucky like the guy in the Video and caught it just in time , contact Cablemod anyway as at least they will give you back the £50 for the adapter which is better than nothing

Still find it hard to believe that this is happening on a flagship GPU worth £1600 and that nobody is kicking up enough of a fuss so that Nvidia acknowledge that there is a problem with the connector and that there should be a recall.

Do we have actual data of the percentage of the 4090 sold that has been returned due to the connector melting - is it less than 5%?

Would be very interested to know the failure rate now we are nearly a year into the 4090 lifecycle , i would hazard a guess that it is very very high and will only get worse as time goes on as this issue has been here since day one and hasn't gone away no matter if you take all the care in the world to make sure the cable or adapter is fully seated and at no funny angle etc yet they still melt somehow , really does feel like playing Russian roulette at the minute

 

[Amidar]

From what I've heard it's more common with the CableMod 90/180 degree adapters, but even direct cable connections have been known to melt also.
Once I get my 4090 back I'm very tempted to sell it and buy a 7900XTX, but I play on a 32:9 5120x1440 Neo G9, so need all the performance I can get really, so may have to just suck it up and keep the 4090. It will always be in the back of my mind though, couple of my friends with 4090s have been checking their cards every day since I told them about my problem, it's a joke really, Nvidia should recall them and fit the new connector to every card

I have my 4090 FE sat here in it's box and have been using a 7900XTX for the last couple of weeks. I've had the 4090 since February using a Corsair 12vhpwr cable and so far so good............but I just don't trust it anymore.

 

[Twinz]

The dude in the above video was lucky because he only went to have his lunch when he noticed his 4090 was melting. Now imagine if he went out the the shops for an hour or two, he may have came back to a burning pc rig or worse a burning house.

Gamers Nexus made a big deal of the NZXT case that caught on fire which they eventually recalled but in the 4090s case, they concluded that the melting was due to user error?

They concluded that the connector not being fully inserted was *one way* to get it to melt.

It's quite the assumption to assume it's the *only way* or that the *only way* a connector could end up not fully inserted was "user error". I have demonstrated that, becasue the connector only has a latch on one side, a fully inserted and latched connector will not necessarily *stay* that way. A gap can easily form on the side opposite the connector...when it is fully latched.

 

[Twinz]

Ok seems you got very lucky like the guy in the Video and caught it just in time , contact Cablemod anyway as at least they will give you back the £50 for the adapter which is better than nothing


Would be very interested to know the failure rate now we are nearly a year into the 4090 lifecycle , i would hazard a guess that it is very very high and will only get worse as time goes on as this issue has been here since day one and hasn't gone away no matter if you take all the care in the world to make sure the cable or adapter is fully seated and at no funny angle etc yet they still melt somehow , really does feel like playing Russian roulette at the minute

I suspect that Ada's impressive power efficiency has kept the melting rate much lower than it otherwise could be, were these things pulling 500-600w on the norm.

 

[naefeart]

Is there any route to return the cards to the retailer as defective, or is it a case that they are functioning as per requirement until they melt?

If the AMD alternative was as performant or more so, I could see more people retuning their cards. Instead we’re all trying to find workarounds and spending ££s in the process.

 

[Jay-G25]

I suspect that Ada's impressive power efficiency has kept the melting rate much lower than it otherwise could be, were these things pulling 500-600w on the norm.

I think there may have been 1 or 2 reported 4080 that have melted but noting on the scale of the 4090 , afaik nothing under a 4070Ti has melted but then they are all low TDP cards .... had they been as hungry as the 30 series for power draw then would very likely be seeing this on a daily basis

Is there any route to return the cards to the retailer as defective, or is it a case that they are functioning as per requirement until they melt?

If the AMD alternative was as performant or more so, I could see more people retuning their cards. Instead we’re all trying to find workarounds and spending ££s in the process.

If it is outside of the 14 day return window you get with most places then most places will refuse a return unless there is actually an issue on your card , even then most will tell you to RMA the card for replacement but you may be able to ask for a refund or could be offered one ... funny enough i RMA my 1st 4090 to Nvidia due to it blackscreening from the other issue you get with Cablemod cable which is broken sense wires and was offered the option of a replacement or full refund but i chose a replacement.

 

[Jay-G25]

Quick update on mine , GPU arrived with KrisFix this morning ( Thanks customs hassle & Brexit ) and received an email this afternoon say its all fix and ready to be returned For anyone interested in cost the breakdown is :

Repair connector & import fee : £122.21
Shipping to Germany via UPS : £19.77
Shipping back to UK via DHL : £23.18

Total : £165.16

I have sent the invoices to Cablemod to refund me and should have the card back next week , will pop some pics up when it arrives

 

[JonRGV250]

That doesn’t sound unreasonable at all, and even better that CM are paying for it.

 

[hdpcgamer]

Quick update on mine , GPU arrived with KrisFix this morning ( Thanks customs hassle & Brexit ) and received an email this afternoon say its all fix and ready to be returned For anyone interested in cost the breakdown is :

Repair connector & import fee : £122.21
Shipping to Germany via UPS : £19.77
Shipping back to UK via DHL : £23.18

Total : £165.16

I have sent the invoices to Cablemod to refund me and should have the card back next week , will pop some pics up when it arrives

Nice one - did they replace the connector with the original one or revised?

 

[SpudMaster]

Quick update on mine , GPU arrived with KrisFix this morning ( Thanks customs hassle & Brexit ) and received an email this afternoon say its all fix and ready to be returned For anyone interested in cost the breakdown is :

Repair connector & import fee : £122.21
Shipping to Germany via UPS : £19.77
Shipping back to UK via DHL : £23.18

Total : £165.16

I have sent the invoices to Cablemod to refund me and should have the card back next week , will pop some pics up when it arrives

Don't want to strike the fear of god into you or anyone else for that matter but what happens now if say next month a ram module fails? I guess Nvidia or the AIB turn around and say no warranty as the card has been tampered with (repaired).

 

[Gerard]

Don't want to strike the fear of god into you or anyone else for that matter but what happens now if say next month a ram module fails? I guess Nvidia or the AIB turn around and say no warranty as the card has been tampered with (repaired).

Doubt they'd be able to tell the connector has been changed if they do a good job on replacing it.

 

[Purgatory]

Doubt they'd be able to tell the connector has been changed if they do a good job on replacing it.

They can easily tell when a area has been worked on and the parts replaced will not be exact same part as before too. This is all part of this problem too, they void the warranty.