Yeah that makes sense. Not fair on retailers if people are abusing the system to get a perfect screen. As you saw though, mine was not good at all and was well within rights for RMA. I am very happy with the service received, but I was very unhappy at first when three people said it's "good and normal for that IPS panel". Doesn't matter if it's "normal"; if it's not to design and not fit for purpose, back it shall go
Yup there are definitely some that are abusing the system and/or not fully understanding the issues or haven't got their monitors at the correct settings but at the same time.... imo, any back light bleed that is noticeable under normal conditions with a normal brightness setting is a "fault" as is any dead pixels, it is not "normal" for any panel type. As I said above, I have bought/seen tons of monitors and 8+ years ago, you never had to worry about such issues, you would have had to be extremely unlucky to get a monitor with back light bleed, at least in my experience anyway.
They sorted you out in the end but unfortunately they tried fobbing you off first time round, to me that isn't on at all, especially for the price you paid.
Had a quick look and found some of gibbo's posts regarding this as well as some stuff about the b-grade stuff:
We doubled checked with trading standards and our lawyer, well I made our guys double check as what you mentioned gave me concern.
But we are indeed correct, the law is if an item is clearance/b-grade it should be:
1. Clearly marked as such in the product title so "B-Grade" or "Clearance"
2. Showing a reduced price compared to regular price of good reduction as this is for the reduced warranty period due to being not new.
So if B-grade items were only 5-10% cheaper than new and not marked as such then they would have full warranty.
But as we sell our B-grade typically at huge reductions we are as such covered and we even had a case a few months ago where a customer tried to return a product to use well out of the B-grade 90 day period, was like 18 months later and he took us to court, we won. So when buying clearance/b-grade from anywhere if the reseller is clearly stating it as such and there is a big reduction, by ordering you are agreeing to their terms and they are legally entitled to only offer the warranty they advertise.
Legally the reseller can only deduct upto 25% I believe, so 50% is rather extreme and probably illegal.
Backlight bleed within reason like dead pixels is not a fault, so I guess it depends how they are feeling, LOL. Of course CCR can be used but legally if they believe it is used and cannot be resold they can essentially charge you a restocking fee (upto 25%).
I suspect the monitor price increases at etailers across the board is coming from increased returns on CCR due to backlight bleed, some people have good reason, the bleed is beyond acceptable, others returning for IPS glow and doing it several times over.
We keep CCR restocking charges to an absolute minimum, but it means we end up with a huge amount of B-grade monitors sold a big losses to the company, so we either increase upfront margin to cover it or we start implementing more CCR restocking fees.
On another note we have also applied huge pressure on certain manufacturers to start taking returns on monitors for excessive bleed so the retailer is not the ones getting stung.
So looks like we found our reason as to why monitors are so expensive, essentially we are paying for companies incompetence for when it comes to QC
Makes you wonder just how many people are RMA/returning the monitors to make monitors so much more expensive?!