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3080 / 3090 / 3070 Gigabyte Eagle Gaming OC & Vision Power Connector Concerns

Pogman said:
On this website:

https://ggcs.gigabyte.com/GIGABYTE-RMA-Login-User.aspx
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I can't login to that website. I signed up for both the Aorus website and the Gigabyte website using my Gmail account. Whenever I try to register for a new account at that URL, I'm told my data has been registered before, but when I try to sign in or click "forgot my password", I'm told my account doesn't exist. Also, what is "contact person" in the registration form?

I just accidentally submitted an RMA using Aorus. I was expecting a back and forth with them or something via email, but it just went straight through without any directions or anything. I don't know if they expect me to pay for shipping or what. But I'm absolutely not doing that, especially if I can't even guarantee they'll fix this issue.

I really wish I'd gone with EVGA.
 
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Assuming you're in the US, maybe try calling the phone number?

Phone: 1-(626)-854-9338 op. 4

You may need to be on hold for a bit, just be patient and don't use their callback feature.
 
I feel like we should share this thread to outlets like PCGamer or Kotaku to make it a more widespread issue so hopefully they acknowledge it on one of their social platforms. Those of us that are RMA'ing in the U.S. shouldn't have to wait nearly a month to get a simple repair back. I feel like it's way more cards than people make it out to be too. Hell, most people that have one probably don't even know about the issue.
 
Same issue here. I live in India and got the Eagle 3080 from a retailer. I talked to the regional gigabyte head and he has asked me to take it to the local Gigabyte service center.

One connector block looks ok (for the moment atleast)

The other one has pins bent/pushed back such that i cant fit my connector from the PSU

Here's the thing, i dont want to get it temporarily working with tweezers with the guys from the service center. I can do that myself. Id rather get it replaced with one from WK39 onwards and be assured that i havent bought a faulty GPU. Anyone here know how i can contact the right person for this? no one here seems to have a clue, given the supply is so low.
 
Sunnysideguy said:
I feel like we should share this thread to outlets like PCGamer or Kotaku to make it a more widespread issue so hopefully they acknowledge it on one of their social platforms. Those of us that are RMA'ing in the U.S. shouldn't have to wait nearly a month to get a simple repair back. I feel like it's way more cards than people make it out to be too. Hell, most people that have one probably don't even know about the issue.
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They are the unlucky ones imo. This is a major design flaw and lack of proper contact even in one of the pins can lead to serious long term damage. Iam surprised they havent issued a call back for all GPUs before WK29.
 
Legendarytots said:
Same issue here. I live in India and got the Eagle 3080 from a retailer. I talked to the regional gigabyte head and he has asked me to take it to the local Gigabyte service center.

One connector block looks ok (for the moment atleast)

The other one has pins bent/pushed back such that i cant fit my connector from the PSU

Here's the thing, i dont want to get it temporarily working with tweezers with the guys from the service center. I can do that myself. Id rather get it replaced with one from WK39 onwards and be assured that i havent bought a faulty GPU. Anyone here know how i can contact the right person for this? no one here seems to have a clue, given the supply is so low.
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Maybe ask @GIGA-Man for a contact in your region maybe he might be able to help

Legendarytots said:
They are the unlucky ones imo. This is a major design flaw and lack of proper contact even in one of the pins can lead to serious long term damage. Iam surprised they havent issued a call back for all GPUs before WK29.
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agree with you there

el3c said:
In Germany the whole RMA took only 3 days with excellent communication. I am impressed.
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that was quick enjoy your card
 
@GIGA-Man You got any contacts in India? Someone who knows about the faulty connector block issue? I dont want them to take my card and replace it with another in the WK37/38 series. Given how things operate here, thats quite possible.
 
I think I've asked this before, but for now, does anybody know how one would even be able to tell if any of their pins is pushed back without unplugging the power cables? Would my computer blue screen or something if I were playing a game that caused my GPU to draw too much power or something?

Kind of counting on being able to acquire another 3080 to replace this one while it's out for RMA and wondering if something bad might happen with this one later down the line even if I don't touch anything.

Played a decent amount of Modern Warfare over the weekend which caused the 3080 to draw maybe 300W on average. Didn't notice any problems. I think the Gaming OC is rated at 350W, but I don't think I've played anything that would draw that much.

Legendarytots said:
They are the unlucky ones imo. This is a major design flaw and lack of proper contact even in one of the pins can lead to serious long term damage. Iam surprised they havent issued a call back for all GPUs before WK29.
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Yuuup. Absolutely ridiculous how this is being handled outside of the UK.
 
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Conkerkid11 said:
I think I've asked this before, but for now, does anybody know how one would even be able to tell if any of their pins is pushed back without unplugging the power cables? Would my computer blue screen or something if I were playing a game that caused my GPU to draw too much power or something?

Kind of counting on being able to acquire another 3080 to replace this one while it's out for RMA and wondering if something bad might happen with this one later down the line even if I don't touch anything.

Played a decent amount of Modern Warfare over the weekend which caused the 3080 to draw maybe 300W on average. Didn't notice any problems. I think the Gaming OC is rated at 350W, but I don't think I've played anything that would draw that much.


Yuuup. Absolutely ridiculous how this is being handled outside of the UK.
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What WK is your card??..if its working i would carry on using and once all the dust settles then RMA later and get on the new connector block.
 
harney said:
What WK is your card??..if its working i would carry on using and once all the dust settles then RMA later and get on the new connector block.
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37 and the leftmost 8 pin socket was difficult to plug my 6+2 power cable into.

Guaranteed my card's one of the bad ones. I just don't know if when I finally got the power cable plugged into it whether or not everything actually connected alright. Haven't touched anything since I put the card in my case about a month ago and everything's been fine.

It's just everybody I get ahold of in the US doesn't acknowledge the issue and wants me to pay for shipping it to them which seems ridiculous considering this issue should've resulted in a recall. Also been hesitant about sending it back because I'll be without a card for 3 weeks or however long it takes them to get it back to me, and if they're not acknowledging the issue now, I dunno if they'll acknowledge it whenever it gets to them and they take a look at it.
 
This might not be related to the power connector issue, but my Gigabyte 3090 Gaming OC that I had for 3 weeks just randomly died while playing a game from 2002. PC wouldn't even try to start with it plugged in.

The card was from one of the batches before they fixed the connectors though.
 
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