970's having performance issues using 4GB Vram - Nvidia investigating

Neil King · 28 Jan 2015 at 20:42

Of course a refund should be offered but you had the option to get a free upgrade to a 980 as well, i think most customers would go for that, i know i would.

Awahwah · 28 Jan 2015 at 20:42

Gibbo said:
If your not overclocking the £399 one is unbeatable.

If you are still there Gibbo, which GTX980 if you want to OC?

Mei · 28 Jan 2015 at 20:42

Neil King said:
Of course a refund should be offered but you had the option to get a free upgrade to a 980 as well, i think most customers would go for that, i know i would.

you know thats nuts right?
i think you do!

Relentless81 · 28 Jan 2015 at 20:43

Mei said:
what would the gesture of goodwill be? surely you dont want another ubisoft game!

nvidia slippers?

Game codes, credit note for some of the value I dont know, a full refund seems more attractive but the hassle of returning it and being without a card whilst its processed is an annoyance

Gibbo · 28 Jan 2015 at 20:43

Rab said:
? for Gibbo, how this work, if i decided to return card.
bought giga G1, week later added waterblock both from here.

warranty out of window if have fitted block?
if returned card, oc take block back as well?

more i read on this, feel robbed, above was bought to go with xmas 144mhz monitor i got.
last 4 weeks £700+ outlay on 3 items to find out all this, bit of a bummer for us all.
this will deffo tell the good retailers from the bad, when loads start getting returned.

If you had to break any warranty void stickers then it won't be accepted. If we get a solution then Gigabyte will be aware of potential returns and as such when time is here email gigabyte and they might be able to sort you out on the card side.

But not much we can do when a product has being modified.

Of course if no warranty sticks have being breached and you can put it back to stock so no one is the wiser then I see no issue with a return.

Kipz · 28 Jan 2015 at 20:43

Gibbo said:
If your not overclocking the £399 one is unbeatable.

What is the best option on water? Looking for a reference PCB so I can have the only EK CSQ available.

The MSI one looks pretty tempting. Don't know if the £399 has a modified PCB or not though. :confused:

Edit: all dependent on if refunds are issued. If I had known about the issue I would have just coughed up a little more tbh.

Andygully · 28 Jan 2015 at 20:44

Kaapstad said:
This is all you need.

I have 6 of these PSUs and a few others in case I need a bit more on the 290Xs.

WOW is all i can say haha all i have is a 850w xfx

Kaapstad · 28 Jan 2015 at 20:44

Neil King said:
Of course a refund should be offered but you had the option to get a free upgrade to a 980 as well, i think most customers would go for that, i know i would.

How about the opportunity to be a beta tester for FC5.

Gibbo · 28 Jan 2015 at 20:45

Awahwah said:
If you are still there Gibbo, which GTX980 if you want to OC?

The ones designed for overclocking are Matrix Platinum and KFA2 HOF.

jwilliamson47 · 28 Jan 2015 at 20:45

I've been reviewing Dying Light on my SLI 970s and it runs awful. Stutter fest and when you look left or right the framerate just plummets. Also, when the game is supposedly running at 120fps, it feels like 20.

los · 28 Jan 2015 at 20:46

If they offered a 980 then no one would keep the 970 even people who are happy with the 970 and have no intention of sending it back.

africanos23 · 28 Jan 2015 at 20:46

jwilliamson47 said:
I've been reviewing Dying Light on my SLI 970s and it runs awful. Stutter fest and when you look left or right the framerate just plummets. Also, when the game is supposedly running at 120fps, it feels like 20.

SLI profile is buggy over 1080p, the draw distance is the thing tanking performance. I'm writing up a benchmark and doing charts atm.

Neil King · 28 Jan 2015 at 20:47

Mei said:
you know thats nuts right?
i think you do!

LOL, you couldn't do both, you had the choice which one to choose, not nuts at all.

DMF1986 · 28 Jan 2015 at 20:48

Gibbo said:
You purchased a b grade item, and it b grade does have it issues, apologies for that. But you should have being refunded full amount, drop a post in CS showing my reply here to make sure you get full amount plus your shipping cost.

But yes the great customer service where you can post on a forum, not get your post deleted and receive answers out of business hours, that in my book is top notch customer service.

Gibbo Totally agree!!

I am just as peeed as every other 970 buyer due to Nvidias lack of honest from the start which would have effected many individuals decision to buy this card including my own. Unfortunately we deal with the etailer so OCUK end up getting all of the **** from the customers, But reading the forum you are trying your best to get this sorted. quickly. Its a shame we cant contact Nvidia directly like we can you and give them the **** not OCUK to force a final decision etailers are to follow.

Hopefully the decision is something that all of us really want in the end

Rangerjr1 · 28 Jan 2015 at 20:48

africanos23 said:
SLI profile is buggy over 1080p, the draw distance is the thing tanking performance. I'm writing up a benchmark and doing charts atm.

Make a thread too so i can compare 970s to my 290

gazzaa · 28 Jan 2015 at 20:49

jwilliamson47 said:
I've been reviewing Dying Light on my SLI 970s and it runs awful. Stutter fest and when you look left or right the framerate just plummets. Also, when the game is supposedly running at 120fps, it feels like 20.

watch tb's port vid a interesting watch i know he uses 980s but it might help you out.

https://www.youtube.com/watch?v=VDqVv5xQ5eo

Andygully · 28 Jan 2015 at 20:49

Gibbo said:
You purchased a b grade item, and it b grade does have it issues, apologies for that. But you should have being refunded full amount, drop a post in CS showing my reply here to make sure you get full amount plus your shipping cost.

But yes the great customer service where you can post on a forum, not get your post deleted and receive answers out of business hours, that in my book is top notch customer service.

B grade from overclockers is a lottery there needs to be more attention paid to what they send to customers.

Gibbo · 28 Jan 2015 at 20:50

Gibbo said:
The ones designed for overclocking are Matrix Platinum and KFA2 HOF.

los said:
If they offered a 980 then no one would keep the 970 even people who are happy with the 970 and have no intention of sending it back.

Compensation, free games, free upgrades will not be happening because then every 970 owner would go for it, in short take the mick and abuse the offer.

africanos23 · 28 Jan 2015 at 20:50

Rangerjr1 said:
Make a thread too so i can compare 970s to my 290

I have an R9-290 tested as well

performance is meh....

MrMD · 28 Jan 2015 at 20:51

Neil King said:
As a gesture of goodwill all unhappy 970 customers who bought their 970 before all this came out should be offered a free upgrade to a 980 after returning their 970.

Of course it would cost them but it definately would appease Nvidia's disgruntled fanbase.

I seen people suggest this,but its lunacy honestly.Its not something people should be seriously suggesting.

Even if nvidia went crazy and done it,can you imagine the problems it would cause.Basscially every single 970 owner would take the free upgrade.It would take months and months to actually implement due to the sheer numbers involved and never mind finding a way to mass produce that many 980's in reasonable timeframe.
Then you would have 980 buyers up in arms.

Its lunacy and will never happen

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970's having performance issues using 4GB Vram - Nvidia investigating

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