970's having performance issues using 4GB Vram - Nvidia investigating

wellibob · 30 Jan 2015 at 13:35

I'm returning my 970's sadly. I'd like to get the £399 980 then another later but I don't fancy buying it before I get a refund. Anyway to hold a 980 till this happens as I don't want the 980 prices to shoot up (cost 28 quid to send back my 970's )

Wizzfizz · 30 Jan 2015 at 13:35

Touche said:
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Mammoth first post.

Resize the images or put in spoiler tags though!

ironmysox · 30 Jan 2015 at 13:35

I have just been on the phone to OCUK and arranged an RMA for both my G1's. Firstly, a huge thanks to ALL OCUK staff involved. The chap on the phone was extremely helpful, extremely polite and understanding of the issue. Not only that OCUK are refunding return Parcel Force delivery costs as well!!! That to me is beyond being helpful, that's just downright generous considering Gigabyte haven't even commented and OCUK are taking the hit. Thanks OCUK.

rjk · 30 Jan 2015 at 13:35

NathWraith said:
Yes Palit!

superb work from that beautiful little robot frog

jwilliamson47 · 30 Jan 2015 at 13:36

So, how do we return the items? Does OCUK prefer any courier in particular? Just make sure it's signed and insured for the item cost?

NathWraith · 30 Jan 2015 at 13:36

rjkoneill said:
superb work from that beautiful little robot frog

Palit frog showing everyone how it's done.

Jetstream style.

Locky · 30 Jan 2015 at 13:37

Ah yes the ever protecting palit frog comes to the rescue!

ironmysox · 30 Jan 2015 at 13:38

jwilliamson47 said:
So, how do we return the items? Does OCUK prefer any courier in particular? Just make sure it's signed and insured for the item cost?

The chap on the phone said Royal Mail :-)

gareth170 · 30 Jan 2015 at 13:38

jwilliamson47 said:
I've overclocked my CPU to 4.3GHz.

i get around 702w under load gpus stock , overclocked cpu.

so if u don't oc the gpus much u'll be ok i guess

Wizzfizz · 30 Jan 2015 at 13:38

jwilliamson47 said:
So, how do we return the items? Does OCUK prefer any courier in particular? Just make sure it's signed and insured for the item cost?

One thing to note (I don't know if it counts here) OcUK will only reimburse up to a certain amount, something to think about when returning your card(s).

jwilliamson47 · 30 Jan 2015 at 13:39

I was actually told the HX850 can manage 1000 watts.. not sure if this is rubbish.

gareth170 · 30 Jan 2015 at 13:42

jwilliamson47 said:
I was actually told the HX850 can manage 1000 watts.. not sure if this is rubbish.

yes but i would not for long periods

JediFragger · 30 Jan 2015 at 13:43

jwilliamson47 said:
Gibbo, once again thank you for everything Just wondering if you feel a 295x2 or 290x 8gb in crossfire would be a better buy?

Thanks

Playing at 1440p/4k? Def go for the 8GB cards, but don't go for the MSI one as it's a poor performer when in Crossfire (they hit the throttle point waaaay too easy from what I've read).

Personally I'd go for Sapphire or Powercolor cards, 2 of the best air coolers around for the 290X :cool:

Relentless81 · 30 Jan 2015 at 13:45

For those of us with gigabyte is is it now a case of wait until next week or are ocuk accepting rmas? Any other options other rma?

phate101101 · 30 Jan 2015 at 13:45

JediFragger said:
Playing at 1440p/4k? Def go for the 8GB cards, but don't go for the MSI one as it's a poor performer when in Crossfire (they hit the throttle point waaaay too easy from what I've read).

Personally I'd go for Sapphire or Powercolor cards, 2 of the best air coolers around for the 290X

What's the difference between the Powercolor and sapphire given the 100 price difference?

jwilliamson47 · 30 Jan 2015 at 13:45

JediFragger said:
Playing at 1440p/4k? Def go for the 8GB cards, but don't go for the MSI one as it's a poor performer when in Crossfire (they hit the throttle point waaaay too easy from what I've read).

Personally I'd go for Sapphire or Powercolor cards, 2 of the best air coolers around for the 290X

Yeah, I'm playing at 1440p. I'm thinking about the Powercolour cards, but they are triple slot. Will that be alright? My only concern is the power draw, and wondering if my hx850 will fit the bill.

Gibbo · 30 Jan 2015 at 13:46

Relentless81 said:
For those of us with gigabyte is is it now a case of wait until next week or are ocuk accepting rmas? Any other options other rma?

We are accepting now, if Gigabyte decisions next week is to support us then awesome, if not then we shall cover the cost ourselves but we are now taking all brands back.

Freddie1980 · 30 Jan 2015 at 13:48

Gibbo said:
That is no doubt the issue, the decision makers are in a different timezone in fairness so I guess it takes longer, but I just don't want our customers being left in the dark over the weekend.

I am fairly confident Gigabyte and MSI will support us with any returns we get.

I suppose their support to you will be dependant on the support they get from Nvidia.

Oh Ed not again. · 30 Jan 2015 at 13:49

Gibbo said:
We are accepting now, if Gigabyte decisions next week is to support us then awesome, if not then we shall cover the cost ourselves but we are now taking all brands back.

What happens with the cards that the manufacturer doesn't support you on?

B-Grade bonanza?

gareth170 · 30 Jan 2015 at 13:49

jwilliamson47 said:
Yeah, I'm playing at 1440p. I'm thinking about the Powercolour cards, but they are triple slot. Will that be alright? My only concern is the power draw, and wondering if my hx850 will fit the bill.

my 2 pcs+ cards are slightly over 2 slots each

your psu should be fine, as long as u don't oc crazily the gpus