Acer XB270HU - Worlds First IPS, 1440p, 144hz, Gsync

Daphatboy said:
Does the batch issue refer to dead pixels or backlight bleed or both? I have a bit of bleed on the lower right, which if I could get fixed, I would be a lot more pleased with this monitor!
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I emailed them regarding the problem with the bottom right of mine, that's were the bleed is, the dead pixels are on the right and the plastic around the buttons isn't great either so hopefully if they get the bottom right sorted I'll be happy.
 
Hey Guys

As I have been asked quite a few times in the C/S forum this is how the Acer Swap Out works:

1 - If purchased from OCUK drop us a call, webnote or a forum post in the C/S forum.

2 - Please provide us with your order details and that you want the swap out from Acer.

3 - I will then relay your details (providing you are OK with it) to the Acer channel rep to arrange the swap out.

4 - Acer will then contact you directly with all the details and arrange a day / time which is best for the customer.

5 - They will arrive with a new monitor and take the old one away.

Hopefully this clears things up, any questions give me a shout.

Cheers

Bailey
 
gt11 said:
I've also had the swap out email but instead of replying i called the number on there and spoke to mark to see if he could confirm what ocuk had told me.

Apparently there has been a bad batch which has effected ocuk only.Which is quite amusing as he 1st thought i had bought it from s*an. So i guess wherever you buy it from the bad batch has only affected that particular shop lol

Also the new replacement screen WILL NOT BE TESTED before being sent as poor mark has no way of testing a screen that uses D.P only

So the process means a screen is sent to him from the main depot he then forwards it to me which will be mean i will get it Monday at the earliest. Should a new problem arise with the replacement screen then he will go to head office to decide what to do next in terms of a refund that acer will provide.

This doesn't fill me with a lot of confidence, especially when i called ocuk who told be the screen would be fully tested and if there was any issue with the replacement screen ocuk would refund me not acer.

NOT IMPRESSED AT ALL OCUK
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Although it all sounds a bit like digging out of a hole the basics are,

New monitor delivered and old removed at no cost,
If new monitor also has issued a further replacement or refund will be actioned which to be fair covers all bases.

Let's hope they've up'd the QC checks since the launch...

I'm happy with what's being done so far, and better than I would have expected given the reputation Acer have, although I have never personally experienced bad products or CS from them. I also gave them a list of dates I'm home for delivery and collection and he said he'd arrange around these.
 
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If some of us receive the replacement and it also has similar issues to what we had suffered from already, here's hoping we can use swap out
just as before and not having to deal with Acer using the normal support channels and having to send the screen back to them ourselves.

I won't be very happy if I receive the replacement and find out it has the very same issues as before and knowing I am having to deal with
Acer using the normal support channels this time and i`ll need to send the screen back to them out of my own pocket.
 
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Sylver123 said:
If some of us receive the replacement and it also has similar issues to what we had suffered from already, here's hoping we can use swap out
just as before and not having to deal with Acer using the normal support channels and having to send the screen back to them ourselves.

I won't be very happy if I receive the replacement and find out it has the very same issues as before and knowing I am having to deal with
Acer using the normal support channels this time and i`ll need to send the screen back to them out of my own pocket.
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If you send back to OC it comes out of your pocket to, have to wait and see I guess.
 
Sylver123 said:
I won't be very happy if I receive the replacement and find out it has the very same issues as before and knowing I am having to deal with
Acer using the normal support channels this time and i`ll need to send the screen back to them out of my own pocket.
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This is my worry too, I've arrange a return of mine but I might be willing to have it swapped, but I've had 2 now from different retailers (OcUK being one of them) and both have had issues, so it doesn't fill me with confidence.
 
I also received the email from Mark this morning, just got off the phone with him, new untested one shipped out for delivery early next week, I also was told it was a batch with OC and no issues with other retailers, then they will pick up which ever one is worse later. Was also told not to worry about 14 days return as they would sort it out if it goes over, I have 7 days left, and yes I'm really not sure about this but what else to do.
 
titaniumx3 said:
So now Acer are saying that it is a batch issue? Wish they told us this before people started to return their monitors using CCR.
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If 320 landed and 260 were given to OCUK how can it be a bad batch just sent to OCUK ?
Some more must have arrived to the UK in order for Acer to swap out so you would think this lot are okay.
Pity the 60 people who bought the other monitors ?
Just my two penneth.
 
This "bad batch" thing is a pile of crap everyone says when they mess things up.

gt11 said:
I've also had the swap out email but instead of replying i called the number on there and spoke to mark to see if he could confirm what ocuk had told me.

Apparently there has been a bad batch which has effected ocuk only.Which is quite amusing as he 1st thought i had bought it from s*an. So i guess wherever you buy it from the bad batch has only affected that particular shop lol
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Exactly. If it was a OcUK-only batch, why did he thought you got it from somewhere else?

--

As Acer is clearly talking out of their bottom here, I wouldn't be surprised if they're just swapping someone's monitor with someone else's, saying this is normal.
 
Ok call me crazy but I'm so temped to buy a second 980 as I'll be buying Batman and Witcher 3 anyway, but can someone tell me if people are having issues with this monitor in SLI and what they are, thanks.
 
Well the impression i got from Mark on the phone was that they are *hoping* that it was just a bad batch, I did press him for a more definitive answer than that but he cant really say anything else on the issue, which in all honesty i completely understand.

I think despite the issues with this monitor both OCUK and Acer have been very prompt and professional in dealing with it. I'll be gutted if the new replacement is poor but at least both OCUK and Acer are trying to sort it out.
 
Lol, with all those issues they bumped the price a bit. Who is buying at this price anyway? Seriously, people are forking out £700 for a monitor without doing proper research?
Been around since 2009, not posting much but lurking the forum. Witnessed many important releases, some did great, some not so much. This one is a total mess, this product is not fit for purpose. I am looking forward to read impressions from people getting replacements:-)
 
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I thought I was going to get away with having a good one. Single 'grey' pixel but after using it for 9 days without any other issue it has decided that it does not want to come on again. No issues with the PC as I have just plugged in a BenQ and it works fine.
 
Its clearly classed as an Acer Premium product especially with OCUK only making about £50 on them yet its far from this when you see it.

If Samsung or ASUS brought out the same product and hit the £600 mark they would clean up.

Question is if its wholesale price is about £630 where is that money going it certainly is not in the product because they seem to be using the same stand and frame as the other gaming range even if the size is slightly different.

Maybe the price increase is because the new batch is much better. I can't see OCUK not taking one monitor out of its box and testing it for screen quality.
 
varkanoid said:
Maybe the price increase is because the new batch is much better. I can't see OCUK not taking one monitor out of its box and testing it for screen quality.
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If they don't maybe they should at least with this monitor. I'm returning mine now due to the silly amounts of IPS glow/BLB in low light conditions (which is how I use mine mostly) and opted for the Swift instead.

It hasn't filled me with much confidence in Acer and will probably put me off buying any other Acer product again due to lack of QC shown with this monitor.

Other potential buyers viewing this thread will likely be put off by the issues, so a confirmation of improvement would help OC and the customer.
 
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