Acer XB270HU - Worlds First IPS, 1440p, 144hz, Gsync

Acer stated a 'bad batch' was making the rounds...., which will obviously make owners anxious and some of the pics on here and other sites paint a poor picture of quality so if you had any issue with it you'd send it back and maybe why OC feel that panel had no issue.

Obviously some are worse than others as with all recent monitors it seems.
 
Boffinboy said:
Hi guys, I know quite a lot of monitors have had issues with BLB and glow. Has anyone had a flickering issue? I just recently got the monitor and it was working fine, then started flickering rapidly - this was fixed if I turned G-Sync off. I reinstalled drivers and all was well, but then it happened again. I've now reinstalled some older drivers, but I am not sure if it's going to happen again yet (it happened randomly after a while the first time I reinstalled the drivers....). I'm trying to figure out if it's a driver issue or problem with my screen.
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I described something similar to this in a previous post, does the "flickering" you describe appear as a black screen? what I mean is do you lose the image on the screen as if the monitor is turning itself on and off rapidly ? This is what happens to me and I've tried disabling G-sync, disabling SLI ( I'm running only 1 card atm) and I've also re-installed older drivers, having done all that, the problem still occurs.

What is more worrying though, is that there have been occasions where the screen just outright loses signal and starts flashing the test colour images, the PC is still fully operational when this happens and there are no driver crashes or any indications of instability when this happens, it actually just happened to me as I was about to click submit on this very forum post and I had to restart my PC and re-type the entire thing.

I also have another issue where the screen will cut out but when the image comes back it's all blurry/fuzzy I've included screenshots but the camera attempts to smooth/sharpen the image so it's significantly understated how blurry it actually looks, to me it appears as if it's putting multiple images on top of each other but they are slightly offset.

5ysuPEAh.jpg.png
GayPzTTh.jpg.png

Link to the album with the original size images http://imgur.com/a/xxGnk

I'm in the process of building an entirely new system, everything will be new, once I've done this, I will be able to determine whether or not it's a fault/incompatibility with my current/old rig or if the monitor itself is just faulty.

I am leaning towards the monitor having a fault as another issue I have that I would like to get others input on is, my monitor will not save any of the OSD settings that you enter after a system power off. I will enter my calibrated numbers for brightness and RGB levels and when I power off the monitor for the night (switched off at wall) and switch it back on the next again day, everything is reset to defaults and I have to re-enter the values I set previously.

I've never witnessed this problem with any other monitor or TV that I've ever owned or seen, so to me that indicates there is definitely something wrong with it.
 
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I believe that some users are also getting mixed up with IPS glow and Backlight Bleed.

They don't understand that most IPS screens have IPS glow and there is nothing you can do about it.

Changing the screen settings can help to reduce the IPS glow effect.

The Backlight Bleed on the other hand is due to build quality and some of the screens from the same
model will suffer from it worse than others or barely have any Backlight Bleed at all.

If the screen suffers from aggressive Backlight bleed the the user doesn't have to put up with it
and is best to RMA the screen for a refund or try to get a replacement.
 
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Sylver123 said:
I believe that some users are also getting mixed up with IPS glow and Backlight Bleed.

They don't understand that most IPS screens have IPS glow and there is nothing you can do about it.

Changing the screen settings can help to reduce the IPS glow effect.

The Backlight Bleed on the other hand is due to build quality and some of the screens from the same
model will suffer from it worse than others or barely have any Backlight Bleed at all.

If the screen suffers from aggressive Backlight bleed the the user doesn't have to put up with it
and is best to RMA the screen for a refund or try to get a replacement.
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The trouble is Acer we're dealing with the replacements, which was fine, until they started stating they had run out of monitors and haven't really updated us with what we now do, again we were told new monitors would be QC'd before sending out but the Acer rep dealing with it said this wouldn't happen so the original offer seemed very professional and now it seems not so great for those waiting.

And yes it is easy I think to get the ips glow / blb mixed up but again at this price should there be such a varying degree across panels if they are qc'd properly. My Dell had ips glow but it was slight and nothing like these b

I'm frustrated as I want this screen just not the one I'm sat in front of.
 
silverfoxxxx said:
The trouble is Acer we're dealing with the replacements, which was fine, until they started stating they had run out of monitors and haven't really updated us with what we now do, again we were told new monitors would be QC'd before sending out but the Acer rep dealing with it said this wouldn't happen so the original offer seemed very professional and now it seems not so great for those waiting.

And yes it is easy I think to get the ips glow / blb mixed up but again at this price should there be such a varying degree across panels if they are qc'd properly.

I'm frustrated as I want this screen just not the one I'm sat in front of.
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I am in the same boat as you mate. The screen I have definitely has too much Backlight bleed for my liking and I am hoping to get a replacement rather than a refund.

The IPS glow on the other hand doesn't bother me at all because I am used to it and the fact that you can only notice it really when viewing the screen at an angle.

Even my HP ZR24w screen that I have been using for some years has IPS glow.
 
mazza4000 said:
i had exactly the same problems as you TooTay, already sent back for a refund and got a swift instead
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hahahha I've found out what is causing this issue to happen, it's me apparently, my very existence... if I lean 2 inches forward in my chair or get up out of my chair, the screen will flicker and if I do it multiple times the monitor will eventually lose signal.

Video proof Video contains swearing of this stupid issue.

My back light bleed and IPS glow are tolerable, no dead pixels either but, the fact that I'd have to be strapped down in to my chair and unable to move to sustain an image on the screen is utterly insane.

I've hooked up my previous monitor using the same power cable and display port cable, I'm leaning back and forward to the screen as I type this... I'm hitting the screen... I'm hitting the screen, yep nothing happened.

Who was it that we were to talk to about a refund on this piece of junk ?
 
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TooTay said:
hahahha I've found out what is causing this issue to happen, it's me apparently, my very existence... if I lean 2 inches forward in my chair or get up out of my chair, the screen will flicker and if I do it multiple times the monitor will eventually lose signal.
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thats funny, mine was doing it every time my friend came over and i was doing my nut and swapping cables, fiddling drivers, moving stuff around the room, all sorts and i was joking with him saying it has to be you get out of my house! did you have a phone in your pocket or something?
 
mazza4000 said:
thats funny, mine was doing it every time my friend came over and i was doing my nut and swapping cables, fiddling drivers, moving stuff around the room, all sorts and i was joking with him saying it has to be you get out of my house! did you have a phone in your pocket or something?
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Nope, nothing like that near it, in fact I unplugged everything except the keyboard and mouse when I did this, so yea... poor build quality is to blame, or perhaps I am the next Magneto :D
 
Bailey said:
Hey there guys

Myself and Gibbo have just had an official update from Acer which is the following:

To help reduce any IPS glow they have recommended you to try the following settings:



This has also been a recommended setting by TFT central as well.

A further update for you as well, I used one of these monitors which a customer of OcUK sent back to us under RMA on Friday for the backlight bleeding.

I personally tested the monitor with my staff in a black room in complete darkness and being perfectly honest it was one of the nicest screens I had seen. Even my staff commented how good it was, also the unit had no bleed as well and was perfectly fine.

Again this was tested professionally by myself and OCUK Techies and we could not find a fault with the unit at all, it was in turn returned back as not faulty and no issue.

Acer are working hard to help everybody and are acting very professionally in this instance too.

Gibbo and I will be getting a further update from them in due course and we at OCUK are giving Acer our 100% support for everything they are doing for their customers

Thanks

Bailey
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So your saying your ignoring our consumer rights that says we can return for any reason within 14 days?
 
Bleed

I bought this monitor from OC.

2rp5w77.jpg
As you can see the bleed is pretty bad. I got an RMA from OC, sent it back, and got a refund. I was expecting some grief from them, but they were surprisingly good.

The following shows the same monitor after being calibrated with a spyder5. The brightness is at 27 at this point. Bleed still visible.

289fo0i.jpg
Releasing monitors like this at 700 quid is nothing short of scandalous on Acer's part. I won't be buying anything from them again that's for sure.

Images over 1,280 pixels wide should be placed in spoiler tags as I've done for you.

Cheers

Surveyor
 
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Bailey said:
Hey there guys

Myself and Gibbo have just had an official update from Acer which is the following:

To help reduce any IPS glow they have recommended you to try the following settings:



This has also been a recommended setting by TFT central as well.
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Honestly, this is something that Acer has pulled out of their behinds. Reducing IPS glow by trying to get users to change some colour calibration settings pulled out of review (with nothing to do with glow in the review) that will likely only be "right" for a specific monitor (and will nonetheless result in a tiny change)? Nice try.

Bailey said:
A further update for you as well, I used one of these monitors which a customer of OcUK sent back to us under RMA on Friday for the backlight bleeding.

I personally tested the monitor with my staff in a black room in complete darkness and being perfectly honest it was one of the nicest screens I had seen. Even my staff commented how good it was, also the unit had no bleed as well and was perfectly fine.

Again this was tested professionally by myself and OCUK Techies and we could not find a fault with the unit at all, it was in turn returned back as not faulty and no issue.

Acer are working hard to help everybody and are acting very professionally in this instance too.

Gibbo and I will be getting a further update from them in due course and we at OCUK are giving Acer our 100% support for everything they are doing for their customers

Thanks

Bailey
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Inevitable that this will happen really, though of course we fall into the discussion of what is deemed acceptable.

I really don't get Acer in this circumstance. An amazing opportunity to be first to market with what could have been the perfect gaming monitor, and an opportunity to at least contribute to changed perceptions of Acer being a budget brand. Shame really.
 
I think Bailey is mostly referring to the brightness setting, which does make a big difference to "IPS glow", my screen:

100% brightness:

Ww7eDhvl.jpg

Most of that is IPS glow

20% brightness:

OxuSEOSl.jpg

And most of that is backlight bleed with a little IPS glow
EDIT:

Of course there are some people out there who like to have a high brightness setting for whatever reason so that isn't really an ideal "fix" for those people but you will get rather bad IPS glow when using 50+% brightness with most IPS monitors.

The recommended luminance/brightness setting when calibrating monitors is 120, which is usually between 10-30% brightness for monitors.
 
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Well this is the review i left and it generally reflects my feelings on this whole matter.

"Firstly i'll talk about the 144hz G-sync , I came from a Dell U2713HM IPS 1440p 60hz monitor and gaming on a similar screen with G-sync and 144hz is simply amazing, however thats where the positives end.

Back light bleed and Ips glow from this monitor is appalling . ( please note that as said above i have owned an ips monitor) Ocuk's and Acers answer to this is to turn the backlight down to less than a quarter so its less apparent. SERIOUSLY THIS IS A £700 PREMIUM MONITOR !

Mine has several red stuck pixels and the bezel around the buttons and power indicator is very poorly made and allows the power led to bleed light through all the cracks in the case.

Show that you are not going to accept poor quality rubbish like this by demanding a refund and/or not buying it.

At this price point this monitor is a joke, i knew that it wasnt going to feel as solid as my dell or as flashy as the Asus Swift however i didnt expect to be ripped off in this way."


All i can say is that thank god i payed with paypal.
 
Just to update you guys on my story with this monitor - sending it back tomorrow, not much bleed though a little, for me the build quality just was not up to par for the £700 and in turn I have gone for the much cheaper 24" TN 1080p version of this monitor and i'm really happy with it, no dead pixels no bleed it's awesome. The build quality is exactly the same comparing the two models and I don't think thats right when you pay double for the IPS.
 
WhiteHawk77 said:
So your saying your ignoring our consumer rights that says we can return for any reason within 14 days?
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If you return as faulty, the re-seller must pay for it, no cost to you. Under those terms, they will return it if no fault is found. You are of course entitled to return it under CCR within 14 days, no questions asked, but you must pay for the return in that case.
 
Legend said:
If you return as faulty, the re-seller must pay for it, no cost to you. Under those terms, they will return it if no fault is found. You are of course entitled to return it under CCR within 14 days, no questions asked, but you must pay for the return in that case.
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So the monitor that was mentioned, that monitor had its postage paid for by OC? Is that the only difference to the decision that was made to refuse the refund of the monitor? He pays postage so he gets refund, OC pay he doesn't get refund, that seems a bit off.
 
TooTay said:
hahahha I've found out what is causing this issue to happen, it's me apparently, my very existence... if I lean 2 inches forward in my chair or get up out of my chair, the screen will flicker and if I do it multiple times the monitor will eventually lose signal.

Video proof http://youtu.be/7wyAcPyAjYc of this stupid issue.

My back light bleed and IPS glow are tolerable, no dead pixels either but, the fact that I'd have to be strapped down in to my chair and unable to move to sustain an image on the screen is utterly insane.

I've hooked up my previous monitor using the same power cable and display port cable, I'm leaning back and forward to the screen as I type this... I'm hitting the screen... I'm hitting the screen, yep nothing happened.

Who was it that we were to talk to about a refund on this piece of junk ?
Click to expand...

This is a faulty monitor. Return it to OcUK for refund or replacement. This isn't a "QA" issue. You received a clearly defective unit.
 
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