Acer XB270HU - Worlds First IPS, 1440p, 144hz, Gsync

[darket]

Anyone else wishing they hadn't bothered with it all now?

I have a choice. The Acer with more IPS glow than it should and I believe 2 dead pixels , one of which might be and I'm not concerned about the other is about 3 inches from the center of the screen heading towards the top right corner. I am trying methods to fix it but so far no luck.

Or... the ROG Swift with it being TN and myself using IPS panels for the best part of decade so I'm noticing the color shift more than most. Ill add that its build quality puts the Acer to shame.

Either way one of these has to go back.

Myself and Id hope others would agree that this ISO standard thing is very unfair. Its like a scratch on a new car, If you saw it you would at least be able to negotiate a discount. With monitors of this class its more like.... "tough... you need at least 3 before we care".

I just don't know what to do really.

My PC is important to me. To have to go with something I'm not keen on or a defective version of something I like is quite frankly doing my head in. Sending both back and carrying on with my other monitor would be a waste of my time and of course the £60+ shipping required to do so.

I obviously don't have the option for an exchange so I need to make my mind up somehow and of course very soon.

In 2 words ...this Sucks.

I totally agree, I'm in two minds just to start a Paypal dispute and in future take my business elsewhere. I just have this funny feeling that i'm being lied to and taken for a bit of a mug.

On one hand we have Acer Escalated Rma that 100% categorically says that there is a fault and poor qc with these monitors, on the other hand OCUK and "official Acer" say no, turn the brightness all the way down thats the way to *fix* it.

 

[Sylver123]

According to Mark, Acer know about the issues with this screen and are at present are working on a fix for this issues but there is no ETA on
how long that will take and how it would be implemented onto the current models in circulation as well as the new models manufactured.

Those of us that did get issues with the screen are best to RMA it for a refund and sitting on the money to see how this pans out with the
supposed fixed models of this screen when released, then decide to buy it again once OcUK get this new batch.

 

[darket]

According to Mark, Acer know about the issues with this screen and are at present are working on a fix for this issue but there is no ETA on
how long that will take and how it would be implemented onto the current models in circulation as well as the new models manufactured.

Those of us that did get issues with the screen are best to RMA it for a refund and sitting on the money to see how this pans out with the
supposed fixed models of this screen when released, then decide to buy it again once OcUK get this new batch.

But thats the thing , apparently this isn't a fault, i have a sneaky feeling this is being strung out for a reason. I don't think OCUK want to deal with this problem and are hoping Acer jumps in and provides a solution, and in a business sense i don't blame them

If Acer say officially that the monitors are suffering poor QC then no one is going to buy them, If OCUK say they are suffering poor QC then they are going to end up with a load of returns they have to shift as b-grade. The problem is that us customers are stuck in the middle.

So far customer isn't king.

 

[Sylver123]

But thats the thing , apparently this isn't a fault, i have a sneaky feeling this is being strung out for a reason. I don't think OCUK want to deal with this problem and are hoping Acer jumps in and provides a solution, and in a business sense i don't blame them

If Acer say officially that the monitors are suffering poor QC then no one is going to buy them, If OCUK say they are suffering poor QC then they are going to end up with a load of returns they have to shift as b-grade. The problem is that us customers are stuck in the middle.

So far customer isn't king.

I agree we are stuck in the middle. On one hand, we have Acer via the swap out, who doesn't seem to want to deal with it and so
are suggesting us to RMA it to OcUK and on the other, we have OcUK who have suggested to get us to get Acer to deal with it.

 

[silverfoxxxx]

But thats the thing , apparently this isn't a fault, i have a sneaky feeling this is being strung out for a reason. I don't think OCUK want to deal with this problem and are hoping Acer jumps in and provides a solution, and in a business sense i don't blame them

If Acer say officially that the monitors are suffering poor QC then no one is going to buy them, If OCUK say they are suffering poor QC then they are going to end up with a load of returns they have to shift as b-grade. The problem is that us customers are stuck in the middle.

So far customer isn't king.

I had a reply saying the batch shipped out had an issue as well, and no one else from Acer, or ocuk have stated differently, although I assume th original batch is still on sale so ocuk / Acer need to have an honest discussion about who is saying what and lining up the communication.

I'll happily wait for a replacement but don't want to be left with it being to long a process ocuk will no longer deal with it and then Acer decide not to play their part as already they have changed their word on the exchange process once.

 

[ashmanuk67]

Overclockers should man up and just tell people to send them back for Acer to take back as unsuitable for re-sale.

Can not believe you guy's are being given the run around that your going through it's disgusting.

At Christmas i bought a mouse it was a present from my mum and she wanted it so she could wrap it up as mums do, come Cristmas day i opened it up used that night for the first time and it was horrible to use just uncomfortable i asked OC if i could swap it for another mouse of the same brand but different type (NOT CLAW TYPE) they did not want to know they said as its Christmas it's beyond the 14 day period "well ok but i had to get this early as it was a Christmas present" this had no effect on OC.

it was a £50 mouse which i'm stuck with and gives me cramp in my fingers, i'm not a big spender at OC and yes it's just a mouse but this left a very bitter taste in my mouth and will be looking else where to purchase my gaming computer parts.

I really feel for you guy's £700 is a big ask and not to have any form of after sales care/service well what can i say it stinks.

 

[Sylver123]

I am sending mine back to OcUK via RMA within the next couple of days.

 

[Ashendie]

Just to check although it may seem a bit dumb but this IS a dead pixel yes? Almost seems a bit... big. Maybe dust under the screen or something? ( wishful thinking maybe )

Spoiler

and just to give you an idea of where it is on the screen... although you can hardly see it in the photo.

Spoiler

 

[mazza4000]

So i thought i sent my acer back for a refund, but it turns out they had it for 30 minutes, decided i was hallucinating and there was nothing wrong with the screen and went ahead and sent it back to me without even checking with me first.

the screen was obviously bad, it has the same problem as TooTay with some kind of interference issue making it flicker, crash the pc, lose signal and the exact same visual artifacts TooTay posted a pic of. on top of that it has at least a couple of dead pixels, a big bright band of yellow light bleed in bottom right where the frame is obviously not aligned properly because you can see its bent, i'ts so obvious that i thought it was just my mug reflecting off the screen at first. theres dodgy looking marks around the edges like white lines and dents between joins, distressed looking plastic on the back around the vents that i have never seen on any other monitors. i have 4 other cheap ips screens from hazro aoc and iiyama to compare it to and now a swift which i got to replace it (not from ocuk) which has 0 problems, and another 20 odd lcd's sitting in the garage. I had the brightness set to tft central settings as soon as it was hooked up, i tried multiple cables and inputs, i didn't even unwrap any of the stand and left all that in the box, the box didn't come with any extra packaging around it so we had to wrap it in card ourselves, even the delivery guy said our packaging was good.

so clearly i'm angry. phoned them and explained that we agreed on a refund then they said i would be hit with a restocking fee, which doesn't sound like they really care about me very much, i thought that was just for dodgy guys trying to buy the same thing over and over but apparently not. so now we have to phone again and arrange another refund once it gets back here.

we have been shopping at overclockers since 2006, and my family are the type that everyone goes to for pc advice and we link people to products on here, convinced friends to build gaming rigs from them instead of other places, never had a problem like this before with the odd time we have had to send back a motherboard or tablet. never been threatened with restocking fees, i don't really know what else to say, maybe its just this 1 product that has changed their tune. once refund attempt number 2 works i'll post an update.

 

[darket]

Just to check although it may seem a bit dumb but this IS a dead pixel yes? Almost seems a bit... big. Maybe dust under the screen or something? ( wishful thinking maybe )

Spoiler

and just to give you an idea of where it is on the screen... although you can hardly see it in the photo.

Spoiler

looks like dust under the screen to me , but its to be expected in a £700 screen these days

 

[darket]

So i thought i sent my acer back for a refund, but it turns out they had it for 30 minutes, decided i was hallucinating and there was nothing wrong with the screen and went ahead and sent it back to me without even checking with me first.

the screen was obviously bad, it has the same problem as TooTay with some kind of interference issue making it flicker, crash the pc, lose signal and the exact same visual artifacts TooTay posted a pic of. on top of that it has at least a couple of dead pixels, a big bright band of yellow light bleed in bottom right where the frame is obviously not aligned properly because you can see its bent, i'ts so obvious that i thought it was just my mug reflecting off the screen at first. theres dodgy looking marks around the edges like white lines and dents between joins, distressed looking plastic on the back around the vents that i have never seen on any other monitors. i have 4 other cheap ips screens from hazro aoc and iiyama to compare it to and now a swift which i got to replace it (not from ocuk) which has 0 problems, and another 20 odd lcd's sitting in the garage. I had the brightness set to tft central settings as soon as it was hooked up, i tried multiple cables and inputs, i didn't even unwrap any of the stand and left all that in the box, the box didn't come with any extra packaging around it so we had to wrap it in card ourselves, even the delivery guy said our packaging was good.

so clearly i'm angry. phoned them and explained that we agreed on a refund then they said i would be hit with a restocking fee, which doesn't sound like they really care about me very much, i thought that was just for dodgy guys trying to buy the same thing over and over but apparently not. so now we have to phone again and arrange another refund once it gets back here.

we have been shopping at overclockers since 2006, and my family are the type that everyone goes to for pc advice and we link people to products on here, convinced friends to build gaming rigs from them instead of other places, never had a problem like this before with the odd time we have had to send back a motherboard or tablet. never been threatened with restocking fees, i don't really know what else to say, maybe its just this 1 product that has changed their tune. once refund attempt number 2 works i'll post an update.

This is exactly what i'm fearing, like i said i don't think anyone wants to take the hit in all of this and its the customer that getting screwed.

 

[Kered_Dub]

ACER reps should really look at this thread...

Bad publicity due to poor products and equally poor customer service recovery can really kill your sales...

Couldn't OCUK consider dumping the product line or something?

 

[varkanoid]

Well you cant say you weren't warned about Acer's crap service. The whole thing just seems to have been a bit like a golden carrot dangled in front but the route to it went either good or bad. Okay there will be a lot more happy customers than sad but to treat the people with problems like this is despicable. It doesnt really matter whether the product is amazing, brilliant etc if just one customer has a bad experience then that should be one customer too much.

OCUK are not lilly white in this either. They had incorrect warranty information displayed alongside Acer monitors for at least a year. People buying them thought they got onsite warranty when they didnt. They did nothing to help me and took the silent treatment everytime they were asked to comment in the thread as though they were toeing a legal line of no comment. Dont get me wrong I still like OCUK service and will still shop with them but I will never buy a monitor from them ever again.

Just for info I filed a complaint with the Trading Standards and I got a positive outcome from my complaint. I can not say anything more on the subject. Acer should have got a wrap across the knuckles but it looks like they are still not learning.

Oh I forgot to add Acer can not fix stuck pixels or backlight bleed. If they could I would still have my 4k monitor now. I was also told today that a third party company that deals with Acer stock they can not repair has had to take on a couple of extra staff to cope with the influx of Acer items. They could not tell me what the items were though.

 

[Raumarik]

I was considering one of these, having read this thread I'll avoid Acer for the time being..

 

[Adam_i72600k8)]

hey bailey
sorry for the poor quality cam, [this represents] my 270hu's back light bleed [ on the corners]

blb is severe and not acceptable by me.

in my case i was using a fair amount of dark imagery, movies, etc i was trying to ignore it for 2 days @ tft settings every time it transitioned or any kind of grey/black

any kind of grey/black level uniformity is destroyed by its fault [for example i was playing a game of dawn of the tiberium age a nice vivid bright mod of command and conquer] suddenly a bit of shroud and the maps edge of black appears.. it was one of the final straws for me, i played witcher 2, its a dark game, another final straw, movies, anything that transitions... i want to love this monitor... i really really do... but how could i tolarate this?

not sure if the screens coating has anything todo with it, but it seemed to reflect white making it worse . in any case my eyes were offended by it


there is no way i can keep that. trust me i wanted too very much


the oc guy asked me to wait 1-2 days for acer statement, not quiet sure went he meant, i assume if acer are compensating the reseller.. i do respect oc, i feel bad even posting this on the forums

 

[silverfoxxxx]

hey bailey
sorry for the poor quality cam, [this represents] my 270hu's back light bleed [glow on the corners]

blb is severe and not acceptable by me.

in my case i was using a fair amount of dark imagery, movies, etc i was trying to ignore it for 2 days @ tft settings every time it transitioned or any kind of grey/black

any kind of grey/black level uniformity is destroyed by its fault [for example i was playing a game of dawn of the tiberium age a nice vivid bright mod of command and conquer] suddenly a bit of shroud and the maps edge of black appears.. it was one of the final straws for me, i played witcher 2, its a dark game, another final straw, movies, anything that transitions... i want to love this monitor... i really really do... but how could i tolarate this?

not sure if the screens coating has anything todo with it, but it seemed to reflect white making it worse . in any case my eyes were offended by it


there is no way i can keep that. trust me i wanted too very much


the oc guy asked me to wait 1-2 days for acer statement, not quiet sure went he meant, i assume if acer are compensating the reseller.. i do respect oc, i feel bad even posting this on the forums

When were you asked to wait for 2 days? Was it today you were in contact with OC?

 

[Sylver123]

Response from Mark of the Acer swap out that I had previously posted in this thread on page 39.

I'm really sorry but I'm afraid not as at the moment we do not have any ETA on when any more will be available.

I don't want to say yeah wait for a few weeks and then it turns out there are more problems and the monitor might not be available as then Overclockers would not take it back.

Acer at present are working on a fix for this issue but there is no ETA on how long that will take and how it would be implemented onto the current models in circulation as well as the new models manufactured.

I would have no way of testing the new models manufactured as they only connect via display port so there is nothing in my office it could connect to.

So Acer are advising at the moment it is best to deal with Overclockers as there is nothing we can guarantee.

Regards
Mark
Acer Escalation Team

It would be great if Bailey could make some inquiries to Acer about the revised versions they are supposedly
working on that has fixes implanted for some of the reported issues with the screen and also to see if OcUK could
get a batch of these new revised versions once Acer has released them for online retailers for stocking.

I would like to buy this screen again but only once the issues reported are finally fixed.

 

[TooTay]

So i thought i sent my acer back for a refund, but it turns out they had it for 30 minutes, decided i was hallucinating and there was nothing wrong with the screen and went ahead and sent it back to me without even checking with me first.

the screen was obviously bad, it has the same problem as TooTay with some kind of interference issue making it flicker, crash the pc, lose signal and the exact same visual artifacts TooTay posted a pic of. on top of that it has at least a couple of dead pixels, a big bright band of yellow light bleed in bottom right where the frame is obviously not aligned properly because you can see its bent, i'ts so obvious that i thought it was just my mug reflecting off the screen at first. theres dodgy looking marks around the edges like white lines and dents between joins, distressed looking plastic on the back around the vents that i have never seen on any other monitors. i have 4 other cheap ips screens from hazro aoc and iiyama to compare it to and now a swift which i got to replace it (not from ocuk) which has 0 problems, and another 20 odd lcd's sitting in the garage. I had the brightness set to tft central settings as soon as it was hooked up, i tried multiple cables and inputs, i didn't even unwrap any of the stand and left all that in the box, the box didn't come with any extra packaging around it so we had to wrap it in card ourselves, even the delivery guy said our packaging was good.

so clearly i'm angry. phoned them and explained that we agreed on a refund then they said i would be hit with a restocking fee, which doesn't sound like they really care about me very much, i thought that was just for dodgy guys trying to buy the same thing over and over but apparently not. so now we have to phone again and arrange another refund once it gets back here.

we have been shopping at overclockers since 2006, and my family are the type that everyone goes to for pc advice and we link people to products on here, convinced friends to build gaming rigs from them instead of other places, never had a problem like this before with the odd time we have had to send back a motherboard or tablet. never been threatened with restocking fees, i don't really know what else to say, maybe its just this 1 product that has changed their tune. once refund attempt number 2 works i'll post an update.

So a little update on my interference issue, I decided to try a 3rd display port cable before I packaged the monitor up for return, I really forced it into there and wiggled it around a bit just to make absolutely sure it was in their securely, I also did the same with the power cable.

I can still recreate the interference issue but it takes many attempts now and does not just go off as soon as I get up out of my chair or lean forward 3 inches, if it stays this way then it's acceptable as I am not accidentally triggering it all the time.

In terms of back light bleed, it was really noticeable when I first got it, bottom right corner was distracting in games and this was with a calibrated 21 brightness, after having used the monitor for a while and periodically going over the screen pressing lightly on it, my back light bleed is almost non existent.

That thread on overclock seems to be accurate, at least for me, the back light bleed calms down over time. If you press lightly on the screen and work your way around this can perhaps help lessen the bleed for those with issues.

Does no else have the issue with this monitor not saving settings ? every time I power it off it resets to default values, very weird :d

 

[Ashendie]

That is a great looking screen, any chance i can swop mine for that one, lol.

I have managed over the weekend to somehow drop my dead pixels down to just one now, the missus thought i looked a bit weird massaging the monitor, especially with the Tricia Helfer desktop... but it did work in the end.

What method did you use to fix the pixel? If I can get the 1 pixel that's dead on mine going I probably wont send it back.

Assuming yours was actually dead and not just stuck?

 

[silverfoxxxx]

What method did you use to fix the pixel? If I can get the 1 pixel that's dead on mine going I probably wont send it back.

Assuming yours was actually dead and not just stuck?

I had white pixels on a black background, basically a sharpie pen and a lint free cloth, pressed against the pixels and tapped gently.