Acer XB270HU - Worlds First IPS, 1440p, 144hz, Gsync

My replacement model is due to arrive this afternoon.
My original screen was faulty, half the screen was red. Didn't buy from OCuk but the RMA process has been quite quick, less than 1 week.
Originally tried speaking to Acer and they were shocking to be honest, implied that it might be a 2-3 week turnaround.
 
Well I got told my replacement would be delivered today, thought I would check the tracking number they gave me and no tracking info. Quick phone call to Acer and they haven't sent it yet!!! I took a day off work for nothing.

So yes the customer service is a joke.
 
mazza4000 said:
So i thought i sent my acer back for a refund, but it turns out they had it for 30 minutes, decided i was hallucinating and there was nothing wrong with the screen and went ahead and sent it back to me without even checking with me first.

the screen was obviously bad, it has the same problem as TooTay with some kind of interference issue making it flicker, crash the pc, lose signal and the exact same visual artifacts TooTay posted a pic of. on top of that it has at least a couple of dead pixels, a big bright band of yellow light bleed in bottom right where the frame is obviously not aligned properly because you can see its bent, i'ts so obvious that i thought it was just my mug reflecting off the screen at first. theres dodgy looking marks around the edges like white lines and dents between joins, distressed looking plastic on the back around the vents that i have never seen on any other monitors. i have 4 other cheap ips screens from hazro aoc and iiyama to compare it to and now a swift which i got to replace it (not from ocuk) which has 0 problems, and another 20 odd lcd's sitting in the garage. I had the brightness set to tft central settings as soon as it was hooked up, i tried multiple cables and inputs, i didn't even unwrap any of the stand and left all that in the box, the box didn't come with any extra packaging around it so we had to wrap it in card ourselves, even the delivery guy said our packaging was good.

so clearly i'm angry. phoned them and explained that we agreed on a refund then they said i would be hit with a restocking fee, which doesn't sound like they really care about me very much, i thought that was just for dodgy guys trying to buy the same thing over and over but apparently not. so now we have to phone again and arrange another refund once it gets back here.

we have been shopping at overclockers since 2006, and my family are the type that everyone goes to for pc advice and we link people to products on here, convinced friends to build gaming rigs from them instead of other places, never had a problem like this before with the odd time we have had to send back a motherboard or tablet. never been threatened with restocking fees, i don't really know what else to say, maybe its just this 1 product that has changed their tune. once refund attempt number 2 works i'll post an update.
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I'm in the exact same situation as you. Returned my monitor back to OCUK for BLB that was noticeable during movies and dark games (I'm a horror nut so, this is important). Within the space of twenty minutes, the monitor was checked, packaged up, and returned to me with no input from myself.

I got in contact over the Live Chat and was told my options were accept the monitor with it's BLB, or incur a 25% restocking fee. I feel this is unacceptable. I bought the monitor at a premium and it has a defect. There is clear BLB on my monitor, but all the support staff say is that "it's the best they've seen" and "well within tolerances" and that it is "not faulty". I don't need convincing, I feel the monitor is unfit for purpose, I should be allowed my money back as the item is faulty. I'm pretty sure this is against my right as a customer to return within 14 days, no questions asked? But now I'm stuck in a loop of Overclockers telling me the monitor is not faulty, or paying a 25% refund under CCR.

I have also been a long standing advocate of Overclockers to friends and family, and I can't believe this is the way they are choosing to treat me during an RMA request.
 
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Bailey said:
Hello Guys

This morning I have just received another official word from Acer on these monitors. I have put it all for your reference below:



Just another update for you, here is one of the monitors which came back with the BLB issue. And in this picture its like playing spot the monitor, I personally tested it and there is no issue with the screen at all. In my own opinion this is pretty much on point with no fault, it looks and feels like the premium monitor which it is.

8QQOYz1.png

It is a fantastic product.

Bailey
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Looks good. Did you turn the brightness up past 2% ? lol
 
Ashendie said:
I'm going to call them when I get a chance and make sure mine is going back for CCR. I already raised the RMA last week so its a question paying a high amount of shipping to send it back.

I'm doing so because I believe its a poorly manufactured monitor and has I believe 2 dead pixels.

They better not try that restocking crap with me. If they do they can go **** themselves in future and will lose me as a customer permanently.

Spent enough of my money at OC and ive never had a problem with them... even recommended them to others I know. So if it turns out that I lose out in all of this I'm gone.
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I should clarify, the CCR is the 25% I was referring to. I was told that as it was a monitor, the chances were high that the deduction for returning under CCR would be the full 25%.

I honestly can't believe that they are choosing to lose me as a customer then simply take the monitor back for a refund as it is clearly faulty. All the test images shown I'm convinced are the monitor at 0 Brightness. At 24 brightness, the issue was still clearly visible to me while playing Alien Isolation and watching movies.

Rather, Overclockers now have me in a loop of returning under CCR with a hit of 25% on the sale price, or dealing with it. This is absolutely shocking. I've never had these issues from places like Scan or Amazon in the past.
 
NormalDefault said:
I should clarify, the CCR is the 25% I was referring to. I was told that as it was a monitor, the chances were high that the deduction for returning under CCR would be the full 25%.

I honestly can't believe that they are choosing to lose me as a customer then simply take the monitor back for a refund as it is clearly faulty. All the test images shown I'm convinced are the monitor at 0 Brightness. At 24 brightness, the issue was still clearly visible to me while playing Alien Isolation and watching movies.

Rather, Overclockers now have me in a loop of returning under CCR with a hit of 25% on the sale price, or dealing with it. This is absolutely shocking. I've never had these issues from places like Scan or Amazon in the past.
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So we are looking at being £144 down + £30 shipping to send it back.

The words used to describe such a situation would probably not be allowed in this forum.
 
im sorry to hear that normaldefault, im in a similar boat i really want this process to be simple so i can look forward to re-ordering this revised model from oc, i really fealt a tiny bit of [piggy in the middle] with the hole oc > to acer escalation < to oc for 14 day rma < this matter should have been a simple one last friday, i really hope i can trust and have confidence in oc.
 
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Ashendie said:
So we are looking at being £144 down + £30 shipping to send it back.

The words used to describe such a situation would probably not be allowed in this forum.
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Yeah, we are looking at being £170 down for a fault that OC refuse to accept as a fault. I understand OcUK not wanting to take a loss on these monitors, but as the retailer they should refund us for faulty items, not try to convince us all is well.

This isn't a small amount of change to lose, this is a few weeks saved for me working full time. I find it unacceptable, but I don't know where to go if an OcUK manager has refused to accept my monitor as faulty.
 
Guys you have to be aware the monitors are not actually faulty.

IPS glow can occur on this panel and any IPS screen for that fact. The two I have had back so far have been tested and both been NFF.

If customers want to return them under 14 days legally you are entitled too so we are not denying any return.

We are just advising people that under the 14 day CCR return period legally we can deduct up to the full contract price on a refund for an item which we take a hit on and can not be sold as new.

We don't deduct the full contract price as this is too excessive.

If people are unsure about the CCR regulations for returning unwanted items within 14 days please take a read of the below:

https://www.gov.uk/government/uploa...-and-additional-payments-regulations-2013.pdf

The situation now is that I am currently awaiting for a call from the Account Manager at Acer to discuss this further.

LambChop said:
Looks good. Did you turn the brightness up past 2% ? lol
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This was used straight out of the box when it came back to us

Sylver123 said:
Response from Mark of the Acer swap out that I had previously posted in this thread on page 39.


It would be great if Bailey could make some inquiries to Acer about the revised versions they are supposedly
working on that has fixes implanted for some of the reported issues with the screen and also to see if OcUK could
get a batch of these new revised versions once Acer has released them for online retailers for stocking.

I would like to buy this screen again but only once the issues reported are finally fixed.
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Already done this and awaiting a call from them, there is also no "Bad Batch" at all so i dont know where this rumor is coming from!

Bailey
 
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There are no "revised" versions. When Acer mentioned they're looking for a "fix", what they meant was that they're looking for a way to "fix this situation", not "fix this product with a revision".
 
NormalDefault said:
I should clarify, the CCR is the 25% I was referring to. I was told that as it was a monitor, the chances were high that the deduction for returning under CCR would be the full 25%.

I honestly can't believe that they are choosing to lose me as a customer then simply take the monitor back for a refund as it is clearly faulty. All the test images shown I'm convinced are the monitor at 0 Brightness. At 24 brightness, the issue was still clearly visible to me while playing Alien Isolation and watching movies.

Rather, Overclockers now have me in a loop of returning under CCR with a hit of 25% on the sale price, or dealing with it. This is absolutely shocking. I've never had these issues from places like Scan or Amazon in the past.
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Who states that there is a 25% charge ? Is that in DSR/CCR or in OCUK's T&C's ? If its in OCUK's T&C's you can completely ignore that nonsense. If its in DSR/CCR's then your screwed.
 
Bailey said:
DSR doesn't exist

It is in the CCR as I explained in my above post.

Bailey
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I added DSR/CCR so that it would be easier for some that are reading that may not know that its been replaced last year.

I cant see anything referring to 25% restocking fee in that pdf. If you added that yourself as your own stocking fee, you know that would be laughed at by a judge. Everything in the DSR/CCR is actual law, not what you add.

He has to be able to handle the goods the way he has (and anyone else) as thats what you would do in an actual store if you could. So If returning under CCR it should be either a simple right to cancel/return within the 14 days from receiving the monitor.
 
LambChop said:
I added DSR/CCR so that it would be easier for some that are reading that may not know that its been replaced last year.

I cant see anything referring to 25% restocking fee in that pdf. If you added that yourself as your own stocking fee, you know that would be laughed at by a judge. Everything in the DSR/CCR is actual law, not what you add.

He has to be able to handle the goods the way he has (and anyone else) as thats what you would do in an actual store if you could. So If returning under CCR it should be either a simple right to cancel/return within the 14 days from receiving the monitor.
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If you care to actually read my statement above i clearly linked the CCR and explained we can made a deduction up to the contract price on the returned item under CCR.

https://www.gov.uk/government/uploa...-and-additional-payments-regulations-2013.pdf

Point 34:

(9) If (in the case of a sales contract) the value of the goods is diminished by any amount as a
result of handling of the goods by the consumer beyond what is necessary to establish the nature,
characteristics and functioning of the goods, the trader may recover that amount from the
consumer, up to the contract price.
(10) An amount that may be recovered under paragraph (9)—
(a) may be deducted from the amount to be reimbursed under paragraph (1);
(b) otherwise, must be paid by the consumer to the trader.
(11) Paragraph (9) does not apply if the trader has failed to provide the consumer with the
information on the right to cancel required by paragraph (l) of Schedule 2, in accordance with Part
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I am not saying we will do that but we are entitled too.
 
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