HI there
Just to echo what has being said, Acer have being building monitors for years, but this is really one of their first ventures with high-end premium gaming panels.
We explained to them on such panels customers are expecting perfection and as such problems such as dead/stuck pixels and excessive backlight bleed really are not acceptable on a monitor which cost north of £500. They have completely agreed with this and all new batches of gaming/premium panels they offer will go through extra QC checks that look for in particular dead/stuck pixels and excessive backlight bleed.
Actual faults such as electronics/dust are incredibly rare so are a none issue, we've now sold 400 of these monitors at OcUK alone and were talking around 26 returns to OcUK/Acer from what we have sold for either bleed/pixel defects.
So the extra level of QC should help reduce returns greatly and result in far happier customers.
So if your panel has dead/stuck pixels or excessive glow particular in the bottom right hand corner where blacks appear like a yellow tinge feel free to send the monitor back to OcUK/Acer as faulty, we will swap it out and will happily pre-test any screen we send you out for backlight bleed and stuck pixels.
Its taken sometime but again OcUK comes through strong by making Acer recognise these issues and work with us on them, but also I have to say a big thumbs up goes to Acer for recognising these issues and also wanting their gaming customer to have a great experience with the product and customer service.
So considering this update from Gibbo from 15 May is now a couple of months old and from what I can gather ACER has not got this mythical new batch of product to resellers like OCUK yet (which allegedly will have gone through better QC), I would assume OCUK will look to sell existing stock before issuing any of the new batch? First in first out or will OCUK return all existing stock to ACER and only sell from the new batch once it arrives?
On a related note, I see a competitor website is currently out of stock but has a predicted date for new stock arriving as being 17 July. I wonder if this new stock (for them at least) will represent the 'new batch'? If so and considering OCUK's recent bizarre price increase by circa £50, I would wonder about the benefits of being a loyal OCUK customer in this case? I know OCUK have doubled the regular DSR returns period from 7 to 14 days but is there anything else that I should consider before I decide who to buy from? I also live in The Republic of Ireland so things like carriage costs on faulty or returned items (and who pays for that) is a consideration for me.
Last edited:
I have a bridge for sale too if you are interested...
