Dear Mr Stephen Alcorn,
Unfortunately, British Telecom have rejected the order to regrade your
broadband service. This usually occurs because of inconsistances in the
administrative records held by British Telecom or ourselves. Your order has
been forwarded to our regrades team for manual investigation and
processing, a process which normally takes two working days. We apologise
for this delay to your regrade order and will place it as soon as
possible.
If you do have any further queries, our friendly support team can be
contacted via the convenient Contact Us facility at our website,
http://portal.plus.net/, or by telephone on 0845 1400200.
Kind regards,
Customer Support
PlusNet - The Smarter Way to Broadband
http://portal.plus.net/