Agreed. I have had a few issues with products were they have said just keep the item and then they have refunded me with no need to return. Including when I ordered a DVD by mistake I already owned. They said keep it and did a refund so I just gave it my sister.Same here. Truth is that Amazon CS are very good. Sometimes you have to hassle them, but they usually come up trumps. And that's worth it's weight in gold.