Amazon Prime sucks massive donkey balls

cheesefest said:
Presumably don't have an Amazon Locker nearby? Until 3 years ago, where I live, there was no AL for 3 miles. Now its outside a petrol station about 10 min walk from home or a 3 min detour in the car if collecting/returning something on the way to work.

Or your item is too big for AL.
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Not given the option. Think it depends on the fulfilment route of the item? It wasn’t particularly large or heavy.
 
Ironically Amazon messed up for me today.

Ordered two items same day delivery, one was supposed to be put in an amazon box to hide it, it arrived in its own box, not a big deal though.
The other one was apparently handed to me, so a failed delivery.

Now my issue is more of my experience contacting them, what on earth have they done to this service.

I arrange the callback (which is now much harder to do, hidden well away on app and website). I get an automated voice asking me to name the item in one word I am ringing about (even though the item was selected in app and i can tell the operator), the name wasnt recognised, I am asked to try again of which there is no response, no timeout, nothing. I repeated this about 5 times. I then discovered if I type an invalid phone number for them to contact me on they then reveal their inbound number. I ring it and get stuck in a automated AI type menu for over 20 minutes, I hang up and then just keep saying operator at the AI on the second call, after about two minutes it informs me its putting me through to an operator, bingo!!!

Operator then tells me the driver marked as delivered by accident and its coming, told me to wait until 10pm... wait for it, 10pm by august 26th. For a same day delivery. So yeah a fob off, either a stealth reship which they dont want to be upfront about or a delay tactic to delay reship/refund. So informed them, I will wait till 10pm today only, if refused a reship tomorrow, will order a second item and chargeback the first, but they can save themselves the chargeback fee by stopping being silly, if the miracle happens I get two of them I will ship one back. then they agreed to ring me tomorrow morning to arrange reshipping if not here by then, so got some sanity back into their response, but that was way too hard.
 
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chrcoluk said:
Ironically Amazon messed up for me today.

Ordered two items same day delivery, one was supposed to be put in an amazon box to hide it, it arrived in its own box, not a big deal though.
The other one was apparently handed to me, so a failed delivery.

Now my issue is more of my experience contacting them, what on earth have they done to this service.

I arrange the callback (which is now much harder to do, hidden well away on app and website). I get an automated voice asking me to name the item in one word I am ringing about (even though the item was selected in app and i can tell the operator), the name wasnt recognised, I am asked to try again of which there is no response, no timeout, nothing. I repeated this about 5 times. I then discovered if I type an invalid phone number for them to contact me on they then reveal their inbound number. I ring it and get stuck in a automated AI type menu for over 20 minutes, I hang up and then just keep saying operator at the AI on the second call, after about two minutes it informs me its putting me through to an operator, bingo!!!

Operator then tells me the driver marked as delivered by accident and its coming, told me to wait until 10pm... wait for it, 10pm by august 26th. For a same day delivery. So yeah a fob off, either a stealth reship which they dont want to be upfront about or a delay tactic to delay reship/refund. So informed them, I will wait till 10pm today only, if refused a reship tomorrow, will order a second item and chargeback the first, but they can save themselves the chargeback fee by stopping being silly, if the miracle happens I get two of them I will ship one back. then they agreed to ring me tomorrow morning to arrange reshipping if not here by then, so got some sanity back into their response, but that was way too hard.
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Seems to have becomes standard. I always have to argue for the most simple common sense solutions. They sold me an EU PSU so naturally it has the wrong plug, but instead of simply sending a plug or offering me enough cash to buy one myself they want to RMA the whole thing and refund, even though it's now open, was on offer, and used a credit offer which I wouldn't get back.
They always want to refund and never replace as well.

Btw, if you do a chargeback there is a strong chance they will close your account. Not sure if you can create a new one with the same details either.
 
Yeah the chargeback is a last resort, I am sure this will be resolved, but I didnt want to sit around for an extra 3 days so just used it to lean on them.

The frustration of navigating their new phone system had set in then as well.
 
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Amazon has some utter bargains sometimes. Pays for my prime membership at least 1x per year.

My prime membership is going nowhere. Every other shop retailer is a chore to use even after amazon CS getting worse.
 
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chrcoluk said:
Yeah the chargeback is a last resort, I am sure this will be resolved, but I didnt want to sit around for an extra 3 days so just used it to lean on them.

The frustration of navigating their new phone system had set in then as well.
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Oh yeah, they spring into action when you pressure them or suggest going elsewhere. They're not stupid, they just make it as difficult as possible knowing most people will give up or not bother in the first place. Horrible company.
 
lemming3k said:
Seems to have becomes standard. I always have to argue for the most simple common sense solutions. They sold me an EU PSU so naturally it has the wrong plug, but instead of simply sending a plug or offering me enough cash to buy one myself they want to RMA the whole thing and refund, even though it's now open, was on offer, and used a credit offer which I wouldn't get back.
They always want to refund and never replace as well.

Btw, if you do a chargeback there is a strong chance they will close your account. Not sure if you can create a new one with the same details either.
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Any kind of bespoke action such as sending a UK plug or contacting a driver costs them more money in operational costs than just resending a new item, which is done via a very well oiled machine. Essentially, it's impossible for them to operate outside the box or use this common sense approach.

It's really frustrating when you contact a company offering common sense approach. For example my misses payed for a theatre show being held outdoors in grass, specially labelled as picnic event, bring your own food, drinks, seats etc. It mentioned weather dependent on advertisement. Well, the day came but was torrential rain on/off all day, was cold, grey and totally unpredictable weather from one hour to the next- obviously this event was a bust and so would be cancelled but nope "it's going ahead" when we called to confirm why no email or social media confirmation this outdoor, open, uncovered picnic event wasn't cancelled per the weather dependent proviso. Credit card company refused to refund it, luckily we took screen shots of event online poster so are appealing this. Common sense appears to have not been an option for the event organiser or credit card company.
 
Ok I had to go through a very clunky account verification, second person said the system simply does not allow any other resolution than to wait, because apparently a very small % sometimes get delivered late so the larger % has to wait for that to play out.

Amazon gone way down because of this in my opinion, it used to be would ring you, straight to a human, and no questions asked reshipment/refund if not delivered. I do appreciate there is a small chance it can get delivered still and they dont to send two out and they have probably had fraud in past, but logically if its marked as delivered and they have decided to use a delivery method with no security thats not my fault.

So the only resolution which they said is ok, I order another item now, then ring for a refund on 24th. (Technically 25th as its 10pm on 24th).
 
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Ali195 said:
Any kind of bespoke action such as sending a UK plug or contacting a driver costs them more money in operational costs than just resending a new item, which is done via a very well oiled machine. Essentially, it's impossible for them to operate outside the box or use this common sense approach.

It's really frustrating when you contact a company offering common sense approach. For example my misses payed for a theatre show being held outdoors in grass, specially labelled as picnic event, bring your own food, drinks, seats etc. It mentioned weather dependent on advertisement. Well, the day came but was torrential rain on/off all day, was cold, grey and totally unpredictable weather from one hour to the next- obviously this event was a bust and so would be cancelled but nope "it's going ahead" when we called to confirm why no email or social media confirmation this outdoor, open, uncovered picnic event wasn't cancelled per the weather dependent proviso. Credit card company refused to refund it, luckily we took screen shots of event online poster so are appealing this. Common sense appears to have not been an option for the event organiser or credit card company.
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I fully believe the support team are limited in their actions, but most of the time a partial refund is the quick and easy option no matter how well oiled they might be. Obviously swallowing an extra 30% of return costs for a company making billions isn't a big thing though. Perhaps if they were more efficient they could treat their workers better...
 
Got my parcel now, a lady down the road had her amazon order delivered, then about a minute afterwards mine got shoved through her letter box as well.
 
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MichaelAwkward said:
Another reason to hate Amazon.

When you want to return something and the only options are print in store labels and then you find the printer in store is out of action for whatever reason but there's no alternative. They don't give you the option to print it yourself.

Now I have to wait around tomorrow for a Royal Mail collection instead as that's the only option where you can print the label yourself at home.
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If you contact CS they can provide you a print at home label.
 
I returned an item to Amazon on the 22nd August via Royal Mail. According to the tracking, delivery to their returns centre was attempted yesterday but no one was in. They will reattempt delivery on the next working day.

WTF? I thought their returns centre was open 24/7 to receive returns. I've tried their customer chat but it just keeps giving me automated responses and I can't get through to a human.

What should I do now?, wait until delivery is reattempted or try to contact customer services.
 
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