Sorry for essaying. Hi all I want to preface this by saying that this isn't a complaint (although it kind of is). I know you aren't allowed to mention competitors here so I will say that I used to work at a Curry house that also sold electronics/pcs. I therefore completely empathise that it must be difficult having lots of people on the forum repeatedly asking you questions for something which may not be your fault at all. However, as a strong believer in consumer rights I would sincerely like some better clarification on certain things @Gibbo .
I know a lot of people will just say stop being impatient but I would ask them to read this full message and realised that it is not as straightforward as that. Ultimately, people should get what they paid for and we paid for a place in a queue.
Kind Regards
- A lot of people have rightly pointed out that a CPU isn't that big of a deal and there are more important things in life. I completely agree with them but it does not change the fact that £450 is a lot of money and there are other factors at play for me and a lot of previous posters on this forum. Many of us have ordered other parts after ordering our CPU due to the initial statement "Wave 1 Stock: Due next week and sold out around 14:10 - 14:15 if you ordered before 14:15 you should have your CPU next week." This may not seem like a big deal but with the distinct possibility of not receiving our CPUs until late December, many of these products will be out of their return window, meaning a refund will not be possible if there is a fault (yes we can RMA but around christmas who know how long that would take). Additionally some of us (myself included) are without a PC at the moment.
- According to @pwr22 "All card payments follow a two step process: an on-demand authorisation at point of sale which is going to ring fence funds in your account, then a batched settlement process where all the funds for the transactions will actually be exchanged. That bulk process only runs once per day usually and so it's totally normal for transactions to show as completing the next day, and waiting for that process is not something merchants (like OCUK) will do. As long as an authorisation has been approved, they know that they will be getting the money so that is when goods are exchanged." I ordered at 14:11 and received order confirmation from OcUK and payment confirmation from paypal at 14:13. Like many others, my bank statement shows "Transaction Date - 7th Nov; Date Posted 8th Nov" - this appears to be what @pwr22 is referring to. For context, I ordered an SSD from another website on Friday using paypal; I immediately got payment conformation from paypal; 5 minutes after I get a notification from the website saying my order had been dispatched; 5 minutes after that I got the "we are expecting your parcel" email from DPD; the next day it arrived. This payment is still pending (yet I have received my item), which seems to back up what @pwr22 is saying. Why then are there people who got their payment conformations from paypal not had their CPUs shipped when others who ordered later than them (some using paypal) have had their orders dispatched?
- I understand that a company cannot ship items without payment. However, as non of the stock had arrived at the time of ordering (and everyone's payments will have gone through by the time the stock had arrived), I struggle to understand why orders seem to be being dispatched based on payment time rather than order time. Customer support says they do not have access to to the order time/queue position. Why is this? This information is on all our OcUK order pages and the emails sent to use by OcUK. What is OcUK basing the order of dispatch by?
I know a lot of people will just say stop being impatient but I would ask them to read this full message and realised that it is not as straightforward as that. Ultimately, people should get what they paid for and we paid for a place in a queue.
Kind Regards
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