Yeah the guy on the phone said the same, and I was kind of surprised, tbh.
There is zero video output from the card basically. Nothing at all. The card powers up fine, all lights and fans running. The system boots up fine, no errors on the motherboard, windows boots up and I can work fine using video from the motherboard's on board DVI port. I've tried multiple DVI cables and HDMI cables, multiple displays, reseating the card in different PCI-E slots, changing the cables from the PSU to the GPU, checking separate rails are being used for each power connector. I even upgraded the system bios. I was running 2 x r9 290x cards fine off exactly the same rig.
PSU is Corsair HX1000W
Mobo is Asus Maximus Ranger vii
bizarre :s
Likely PSU.
Send it us back, if it works we will send it you back FREE of charge with no test or shipping fee's just point the RMA adviser to my post here.
But you will need to buy one of our lovely shiny Superflower PSU's to make it work.