Soldato
How much does it cost per month?
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Soldato
With that speed things download so quickly they wouldn't be downloading 24/7 so it would rarely, if ever, effect you.
Not like the old cable days where things would take a long time to download so being on the split with others would constantly degrade your service.
Soldato
I actually have the 2Gb service and it's great except I am using an Asus RT-AX88U Pro and every so often it drops the connection. Opened a ticket today but Martin reckons it's not an ONT issue even though the log says "modem hangup"
"modem hangup" hints at the PPP session dropping, if the ONT lights aren't changing colour then the physical network seems fine. Does the Asus provide any more detailed logs? And what does "every so often" mean - are we talking about a few times a month at 4am for example?
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Soldato
here's the last three. Note I am running Merlin on latest stable release 3004.388.7 EDIT could disabling IPV6 sort it?
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The logs don't necessarily mean the ONT is dropping the connection unless its lights indicate that. It could just be an issue with the long running PPPoE session over several days on the router due to its hardware or more commonly software, and the result is it drops the connection. As already suggested try connecting your laptop or PC directly to the ONT to test.
Soldato
What am I doing to test? ONT ethernet straight into laptop network jack? How does that work and what am I looking for?
You can configure a PPPoE connection in Windows and just basically see if this drops, however given the period between your drops its not a quick test!
Soldato
Yeah, it could easily be days. And isn't the computer then exposed to the internet? But more importantly we'd have no internet in the house until we can see a drop or not on the laptop
Yes you need to ensure the firewall is on. A better alternative is to try another router (different model in case of software bug), do you have any old ones you could try?
Edit: Have you searched for PPPoE issues with the model and firmware you're on?
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Soldato
Googling would suggest Asus could be the issue. I only have the old fritzbox from Zen it never missed a beat although it's not multi gig capabale
Soldato
Nope. It's the first line when there is a problem
Soldato
No. I have spoken to Aquiss who have remotely test the ONT and can find no fault their end.
Think you found your issue.
It's always something with an Asus router. One day it's fine next day it's got your whole family hostage.
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