I am considering purchasing one of these but have been put off considerably by the reports of TN panels, backlight bleeding, dead pixels etc. Considering the size of this thread and the number of people having problems, it would be great to see OcUK respond with how they are going to address these, so they can provide excellent service.
BARGAIN - OcUK 24" with DVI (*VA Panel) for £179.99+VAT (This Week Only Deal!!)
- Thread starter Gibbo
- Start date
I think you would best be advised to wait till all these stories of TN panels, clears up.
how many problems versus how many sold?
very little % of problems i would guess
i have 1 lazy/dead pixel its so hard to see it on a screen this size unless look for it
these issues are just the same with every other screen on here read those threads
To turn this round though, for OcUK to come on here and say only 50 units were affected and then to have at least 3 people (if not more) on just the last few pages of this thread say that a) they've received a TN (and on at least one occasion, a TN as a replacement too !), and b) to have people who have ordered in the last few days receive a TN, doesn't inspire much confidence.
Now given the number of units sold compared to the number of complaints, if only 50 units were affected as originally said, what are the chances of so many people on these very forums being part of that 50 ?
Having a problem with stock is not the concern here. If you look at my original posts I have sympathy for OcUk for having to deal with a problem which wasn't of their making. But giving misinformation (not just about the 50 units, but the support line saying since last week the problem has "guaranteed been sorted out") and / or not responding to legitimate complaints -- that is what most people on here have an issue with.
It’s like any business these days. Its very hard to earn a good reputation, but easy to get a bad one. Overclockers have a good reputation. They must being do something right to of earned that. I have nothing but good things to say about overclockers. I’ve been a customer for over ten years and had no problems with them. I would give them the benefit of the doubt. I’m sure they are doing everything they can to rectify the problem.
When they do get things sorted regarding this product though, Im very interested in buying one.
When they do get things sorted regarding this product though, Im very interested in buying one.
Associate
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I wonder how much a problem the TN screens are really. I was sent on in late Feb and in the corner position on my desk giving a slight looking down angle for me, the screen was pretty much perfect and no dead pixels. the corner prevented the 180 x 180 viewing angle so I didn't realise it was a TN screen.
It was only when I put it on my wife's desk on a shelf about 9" that it became obvious that the screen as TN as she got the colour change looking further up the screen and we had a 180 viewing range on one side.
As I bought a *VA screen, the screen is being swapped out without and any argument as we would expect from OCUK. However, had it stayed on my desk I would not have known and I was actually quite happy with it. As there are not many TN screens around and reeally no that many with problems like pixel deaths and light leakage, I would have thought it might be an ideal time to buy, what with OCUK have these screens to sell.
It was only when I put it on my wife's desk on a shelf about 9" that it became obvious that the screen as TN as she got the colour change looking further up the screen and we had a 180 viewing range on one side.
As I bought a *VA screen, the screen is being swapped out without and any argument as we would expect from OCUK. However, had it stayed on my desk I would not have known and I was actually quite happy with it. As there are not many TN screens around and reeally no that many with problems like pixel deaths and light leakage, I would have thought it might be an ideal time to buy, what with OCUK have these screens to sell.
I was the same. I just accepted the screen for what it was - a good deal at the price, even though the viewing angles weren't perhaps what was being advertised. It was only after looking on these forums that I realised it wasn't a VA screen as advertised. So you begin to wonder how many people out there wouldn't know and have received an inferior product to what they thought they were buying. It may not make business sense, but the honest thing to do would be to email all of these customers (would be easy to get this information from their database), explain the situation to them, and offer to refund the difference in price between the TN and VA screens. Even if you overlook the existing customers, a situation which wasnt OcUks fault (but rather the manufacturers), it's then disheartening to see that *even now*, new customers are still being sent TN screens. I'm trying my best here to remain open-minded and give OcUk the benefit of the doubt, but whichever way you look at it, this whole scenario isn't putting OcUk in a very good light. I hope they take action to rectify this situation for *all* customers involved, and not just those who have realised what has occurred (thanks mainly in part to these forums).
Soldato
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More than likely, but what difference does it make? Ignorance is blissWell the even bigger cynic in me is thinking are these TN screens being sent out on purpose to new purchasers (as the buyer above said he'd ordered his yesterday), in the hope that *most* people wouldn't even realise the difference. The %age of people on these forums is probably miniscule compared to the number of monitors being sold.
As I say, that's just the cynic in me. Not saying that's the case, of course ....
.Thought Gibbo might of made an appereance by now to at least confirm or deny that the "contaminated" batch was more than he originally accounted for ?
Also to confirm to potential buyers that they WILL recieve a VA panel if ordering from now on.
Personally I know of a few people who've sacked the idea of buying one or more of these monitors until they get an update on the current situation regarding the panel types.
Also to confirm to potential buyers that they WILL recieve a VA panel if ordering from now on.
Personally I know of a few people who've sacked the idea of buying one or more of these monitors until they get an update on the current situation regarding the panel types.
Hi, quick question about RMA:-
I sent mine back to be replaced due to the backlight bleeding i mentioned earlier in the thread. It was picked up on Monday morning, and having just spoken to support i've been told that it will get tested and a new one sent out next mon/tue.
Is this normal? As it seems quite a long time to get a replacement for faulty goods. (but then i'm quite impatient.)
I sent mine back to be replaced due to the backlight bleeding i mentioned earlier in the thread. It was picked up on Monday morning, and having just spoken to support i've been told that it will get tested and a new one sent out next mon/tue.
Is this normal? As it seems quite a long time to get a replacement for faulty goods. (but then i'm quite impatient.)
Yes, 1 week is a reasonable turnaround tbh, it's the same with most etailors.
Edit: Gibbo, I believe my cousin has just took a canny gamble by ordering one of these (on my account IHTA) in the hope that he won't receive a TN panel.
Please do whatever possible in order to send him out a *VA panel (time of ordering 4.20pm).
*CBA with the carry on of recieving a TN panel tbh.
Cheers
Edit: Gibbo, I believe my cousin has just took a canny gamble by ordering one of these (on my account IHTA) in the hope that he won't receive a TN panel.
Please do whatever possible in order to send him out a *VA panel (time of ordering 4.20pm).
*CBA with the carry on of recieving a TN panel tbh.
Cheers
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Received one of these today, everything was great for a while VA panel, no dead pixels however after a while the image shifted on the display and it now looks like this
http://www.adamh-f.com/test/13032008087.jpg
when in 1920x1200 mode. However it looks normal in any other resolution and can do 1920x1200 mode when plugged into my mac book pro.
Anyone got any ideas or am i going to have to RMA this?
http://www.adamh-f.com/test/13032008087.jpg
when in 1920x1200 mode. However it looks normal in any other resolution and can do 1920x1200 mode when plugged into my mac book pro.
Anyone got any ideas or am i going to have to RMA this?
Are you saying it works fine @ 1920x1200 when hooked up to your MBP? If so, then I doubt it's a faulty monitor, but rather the settings on your Vista installation and/or monitor.
Works fine when plugged into VGA via a DVI->VGA (My graphics card has two DVI outs) adapter however if I plug it into the DVI on my main PC thats when the problem occurs.
As I said it was working ok via DVI but when navigating through the menu's inthe OSD it suddenly stopped working. (And no I didnt change anything, have even tryed the reset option)
Tryed that, no luck
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Aye, thats what I was thinking.
Im home from uni tomorrow so will try it with my brothers PC and see what happens, will also give it a go with my flatmate's Laptop later
Thanks for your input. Anyone else got any ideas?
I was going to purchase one of these this week for my brother?
Is this a bad idea? Or have the issues been sorted out at OcUK head office so the right screens are going out now..?
Maybe calling the office would be the best bet..........?
Is this a bad idea? Or have the issues been sorted out at OcUK head office so the right screens are going out now..?
Maybe calling the office would be the best bet..........?
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