BFG RMA question

Jeff.Kozlowski · 30 Nov 2009 at 15:39

Also to all that have emailed me, I am just getting back from our holiday break and am sorting through the emails now. You should have a response within the next day or so at the latest.

privateILLY · 30 Nov 2009 at 15:50

WJA96 said:
All you get is a bare card in an anti-static bag.

I don't understand your logics for this statement,as i have read in previous posts i know that items are received in a "anti-static bag".And with regard to the 9800GTX if this is not produced anymore nor stocked then i could safely assume that i would be given a refurb unless BFG have a mountian of old stock remaining. :eek:

privateILLY · 30 Nov 2009 at 15:58

Hi Jeff i sent you a mail over the weekend about my 8800's hope you don't mind it has my RMA numbers.Look forward to hearing from you.
If i should mention this my cards are less tha 2 years old bought in Jan/Feb 2008 and both fitted at the same time Feb 2008

Jeff.Kozlowski · 30 Nov 2009 at 15:59

It's possible, but if we do not have stock in that card you would be getting an upgrade. I think the important thing is that the replacement card is of equal or better performance and that it works (not to mention that it would still be covered under the full 10 year or lifetime warranty if something does go wrong).

privateILLY · 30 Nov 2009 at 16:27

Jeff.Kozlowski said:
We ship both. I believe that the comment that I made before was in regards to a specific card, which was new at the time and the reason those cards would be new not re-manufactured. It all depends on how old the card is. If it is not being made anymore, chances are the card has been reworked. I wish all the replacement cards we shipped could be new, it just can't work like that in all cases. But we do have the lifetime (or 10 year) warranty so it should cover any issues you guys might have with the replacements, if any. Does this clear things up?

Please help me with this one as i'm utterley :confused:

when i bought my cards they where new at that time i had a BFG 8800GTS 320 and within 3 months the 512 came out which meant i could not source another 320 for SLi ah well i thought i'll sell this one and buy a pair of 512's so i did.I cannot be held responsible for technological advancements and also problems which occur to these technologies through no fault of my doing.I contacted yourself because you are held with high regard from what i have read in this thread.As i stated i would be more than happy to get the same model back if it is new.As i should explain i have an asus P5N32-E SLi and the bios chip died my retailer give me a new board before my eyes.

Jeff.Kozlowski · 30 Nov 2009 at 16:58

privateILLY said:
Please help me with this one as i'm utterleywhen i bought my cards they where new at that time i had a BFG 8800GTS 320 and within 3 months the 512 came out which meant i could not source another 320 for SLi ah well i thought i'll sell this one and buy a pair of 512's so i did.I cannot be held responsible for technological advancements and also problems which occur to these technologies through no fault of my doing.I contacted yourself because you are held with high regard from what i have read in this thread.As i stated i would be more than happy to get the same model back if it is new.As i should explain i have an asus P5N32-E SLi and the bios chip died my retailer give me a new board before my eyes.

I'll respond to your email with any status that I can find and send my response to your comments here.

privateILLY · 30 Nov 2009 at 17:51

Hi
Jeff i have just sent you a reply to the email with an attachment i tried to send a couple more but they are too big and my server times out.

Jeff.Kozlowski · 30 Nov 2009 at 17:53

I got it, and will respond to you shortly. I'm going to grab some lunch then I'll write you back

privateILLY · 30 Nov 2009 at 19:41

Thanks for your responses Jeff could you give me an idea of when my replacements will be shipped to me as not playing any of my games is doing my nut in.

Jeff.Kozlowski · 30 Nov 2009 at 19:43

I asked that they be shipped as soon as possible, though I will not hear a response until tomorrow morning. I'll keep you posted.

privateILLY · 30 Nov 2009 at 20:31

I have to go now but i shall be back to give my experiences and what i receive as a replacement when i receive them.

Komedi · 1 Dec 2009 at 12:21

Hi all (and FAO Jeff)

I guess I am very unlucky with my BFG cards. I had to RMA an 8800GTX and a GTX280. One from my sons machine and the second my card. These where received in the UK depot just over a week ago and since then the status on both hasnt shifted. Today as I post this is my sons birthday and with xmas fast approaching we are getting a bit nervous that we have bought him quite a few PC Titles but have no working comp.

As I have never had cause to use an RMA service and after stumbling across this I'm unsure how long the process typically takes and what u expect back in return.

Finding Jeffs contact details in this forum has been good and Jeff I have emailed you the relevant details in the hope it can be progressed in time for Xmas.

ATB

privateILLY · 1 Dec 2009 at 14:51

Am i reading this right

WJA96 said:
I've just returned an 8800GTX H2OC and got a GTX 280 H2OC back within 5 working days, so you really can't knock that...

please could you enlighten me why you made this claim but yet you say:

As far as a replacement for your 8800GTS512 goes you will get something as good or better - so it would have as much RAM, processing units and shaders so it should be something like a 9800GTX I would have thought.

According to your post you not only got as good or better you imply you got a different league of card.All i can assume is that you traded up and if this is the case then you should make it clear,if you RMA'd your 8800GTX oc you could mention this also the reason behind my thinking is 8800GTX according to official BFG website never did a liquid cooled version and also the 8800GTS oc has the same 128 stream processors it has a faster core clock it has a faster shader clock it has a higher fill rate than the 8800GTX oc and if as you claim you got a GTX 280 oc This is still slower than the 8800GTS but has 240 stream processors so either you are b**********g or you just thought no one would notice.

privateILLY · 1 Dec 2009 at 14:54

on a lighter note my replacements are showing as dispatched 9am this morning see what i get i'll keep this thread updated

ConTRo13R · 1 Dec 2009 at 15:00

privateILLY said:
please could you enlighten me why you made this claim but yet you say:

As far as a replacement for your 8800GTS512 goes you will get something as good or better - so it would have as much RAM, processing units and shaders so it should be something like a 9800GTX I would have thought.

According to your post you not only got as good or better you imply you got a different league of card.All i can assume is that you traded up and if this is the case then you should make it clear,if you RMA'd your 8800GTX oc you could mention this also the reason behind my thinking is 8800GTX according to official BFG website never did a liquid cooled version and also the 8800GTS oc has the same 128 stream processors it has a faster core clock it has a faster shader clock it has a higher fill rate than the 8800GTX oc and if as you claim you got a GTX 280 oc This is still slower than the 8800GTS but has 240 stream processors so either you are b**********g or you just thought no one would notice.

Have you done anything but moan in this thread? you get back what you get back as long as it works who gives a monkeys, whether your lucky enough to get an upgrade because they have no stock on the others or not then take it as 'your lucky' you should be glad BFG give such an amazing support and your getting a replacment at all

privateILLY · 1 Dec 2009 at 15:02

Komedi said:
Hi all (and FAO Jeff)

I guess I am very unlucky with my BFG cards. I had to RMA an 8800GTX and a GTX280. One from my sons machine and the second my card. These where received in the UK depot just over a week ago and since then the status on both hasnt shifted. Today as I post this is my sons birthday and with xmas fast approaching we are getting a bit nervous that we have bought him quite a few PC Titles but have no working comp.

As I have never had cause to use an RMA service and after stumbling across this I'm unsure how long the process typically takes and what u expect back in return.

Finding Jeffs contact details in this forum has been good and Jeff I have emailed you the relevant details in the hope it can be progressed in time for Xmas.

All i can suggest to you is there is a phone number in this thread for the wales department i phoned them this morning and low and behold it was shipped out this morning

ATB

privateILLY · 1 Dec 2009 at 15:04

ConTRo13R said:
Have you done anything but moan in this thread? you get back what you get back as long as it works who gives a monkeys, whether your lucky enough to get an upgrade because they have no stock on the others or not then take it as 'your lucky' you should be glad BFG give such an amazing support and your getting a replacment at all

I am only pointing out errors other people moan i have the right to have an opinion as you do
Sorry could i also ask that you point out this (moaning)please.

privateILLY · 1 Dec 2009 at 15:59

ConTRo13r
Can i ask you why you have decided to jump on my back when i only state what is within this thread and that i have not caused offence to BFG or any other company and as for amazing support i will not no this as of yet to be honest though although i have had responses from jeff there have been no significant amazement of support and as the saying goes "you can please all the people some of the time,some of the people all of the time,but never all the people all of the time".I did not see you intervene earlier in this thread when legal proceedings where concerned with a similar statement you gave me.

ConTRo13R · 1 Dec 2009 at 16:08

privateILLY said:
ConTRo13r
Can i ask you why you have decided to jump on my back when i only state what is within this thread and that i have not caused offence to BFG or any other company and as for amazing support i will not no this as of yet to be honest though although i have had responses from jeff there have been no significant amazement of support and as the saying goes "you can please all the people some of the time,some of the people all of the time,but never all the people all of the time".I did not see you intervene earlier in this thread when legal proceedings where concerned with a similar statement you gave me.

Never said you did, did i? or did i just strike a nerve within you..

i commented on your negative dissatisfied tone with every post you have made since joining up to the forums

Now leave this here and get on with your life, the internet is the internet lets not get pety, this thread has a purpose

privateILLY · 1 Dec 2009 at 16:32

ConTRo13R said:
Never said you did, did i? or did i just strike a nerve within you..

i commented on your negative dissatisfied tone with every post you have made since joining up to the forums

Now leave this here and get on with your life, the internet is the internet lets not get pety, this thread has a purpose

I agree this shall be left here,strike a nerve not at all,take more than typing to unerve me,negative dissatification all i can see i have been positive bar two regarding WJ comments as for get on with your life remark do you say same comment to any disabled person?.As for the purpose of this thread i joined these forums to give my RMA experience.OVER AND OUT