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BFG RMA question

I would not buy on the basis of warranty... I've yet to find a warranty thats worth the paper is written on


Maybe in that case then people should use the consumer rights act 1974 which states that retailers should not tell the consumer to go directly to the manufacturer for warranties (mine did) which is against the law,when my cards started to give me headaches because of the severe strobing effects,then i should have took them to the retailer as i purchased them off them and not the manufacturer,i should give the retailer adequate time to either repair/replace them satisfactorily if this cannot be achieved they should offer a credit note and this stands for upto 5yrs in the U.K.
 
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having been reading on here for yrs ive finally signed up

anyway i RMA'd my BFG 8800gts 640mb OC2 last wed and i got a 8800gt 512mb back yesterday.....blooddy thing wundt work at first but after resetting my CMOS worked fine

only bad thing is that MW2 runs a bit jerky now yet seemed to be fine on my old gts looks at the stats and the GT is supposed to be 19% faster than the GTS

ahh welll...least im gamin again

just gonna look at updating my rig after chrimbo :D

oh yeh BFG RMA was very quick and easy for me..nice work BFG :D
 
Quick update faulty RMA's

This is the story so far

Hi

I wonder if you could help me i had to rma my 8800gts 512 due to artifacts/heat/ram issues.I recieved my replacements and installed them.These replacements are just as bad if not worse than my original cards,the screen goes black i have had to hard boot my pc several times since i installed them.This is not just happening within games it has started doing it in the normal desktop enviroment.I contacted this person with regards to my rma's Jeff Kozlowski i have contacted him a couple of times but he as yet not responded.

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Hi
Jeff i recieved the replacements and they are still not 100%.I tried Crysis and there are strange blinking lines across the screen i also tried GTA IV the same effects exist 'flickering',green and red pixelation on Far Cry 2 loading screen and all the games i have tried have very poor colour quality (seems faded) when i RMA'd my cards i had to resort to borrowing a Zotac 8500GT 1024 out of a pc i built to sell.While i was using this card the difference was amazing vibrant colours (reds where reds and not browns)although i could not play latest games due to framerates (1-15)the quality of the graphics where superb no flickering no blinking lines no red green pixelation.

First, in regards to the status of your RMAs. We just shipped stock to our UK warehouse and they have these cards in stock so there is no need to worry about getting a upgraded card that will perform better but costs less than what you paid for these 8800s. And unfortunately most of the newer products will not have the 9 pin TV out connector so the 8800s are probably your best option here (this was a decision that was made by the higher ups here and I have no control over that unfortunately). I have asked that they test these cards for a while longer than usual to make sure that they work when they arrive. I should have a response on this by tomorrow.



I would have been happy to recieve let's say my original cards back if they can be repaired (the ram,gpu,transistors,resistors,capacitors along with heatsink and fan replaced) 'as new' failing this,the same card but new,if either of these cannot be fulfilled due to being economically unjust,no new or 'as new' stock available or not manufactured anymore then i would have been satisfied with a newer model.Like i said the GTS250 1024 costs less but it is a newer card but this would have to be new or 'as new' and the intial loss could be justified,the 9 pin is not that big a deal as DVI-HDMI adapters and cables are available at most computer retailers.As for the testing this should have been carried out before they hit U.K.. Also what would or could i reasonably expect in 5yrs time on the basis of 300 series cards are being talked about now,400 series 500 series.



If i have to RMA replacements every month or 2 months for the next 8 years this is going to cost me £415-£830 at £8.65 per return by which you can see i could save this and build a new pc.

Please would you consider what i have mentioned here.



Thanks

Brian

----- Original Message -----
From: Jeff Kozlowski
To: Brian
Sent: Tuesday, December 01, 2009 5:02 PM
Subject: RE: RMA's


Yeah, I was just getting to that. Let me know if you have any problems with the replacements.



- Jeff Kozlowski



From: Brian
Sent: Tuesday, December 01, 2009 11:02 AM
To: Jeff Kozlowski
Subject: RMA's



I thought i would update you as you did not update me my replacements where dispatched this morning.



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If you require any information i.e. rma numbers etc contact me.

Please could you look into this as i am considering seeking legal advice regarding my consumer rights as i have been sent faulty units and i cannot afford to keep sending them back.

Thanks

Brian
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Rroff said:
I would not buy on the basis of warranty... I've yet to find a warranty thats worth the paper is written on and not a massive amount of headache...


Atleast with BFG so far I've had prompt responses to my support emails - got an RMA number now - despite a few hiccups its less than 24 hours since my initial contact - most places I've tried to RMA stuff to before take a good 2 days just to respond to the initial email.
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Im finding their support to be a bit odd, sometimes i get a prompt response other times my emails go totally unanswered. I emailed the other day asking about an eta for my replacement to be shipped and so far all ive heard was someone telling me they'd check and since that, nothing. :(
 
Gerard said:
Im finding their support to be a bit odd, sometimes i get a prompt response other times my emails go totally unanswered. I emailed the other day asking about an eta for my replacement to be shipped and so far all ive heard was someone telling me they'd check and since that, nothing. :(
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Thats pretty much the situation I'm in now. It's getting to the point where it is looking unlikely I'll have a working card before xmas.
 
Gerard said:
Im finding their support to be a bit odd, sometimes i get a prompt response other times my emails go totally unanswered. I emailed the other day asking about an eta for my replacement to be shipped and so far all ive heard was someone telling me they'd check and since that, nothing. :(
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perhaps thats the reason why ocuk dont appear to stock them atm.
 
Nodiggidy123 said:
perhaps thats the reason why ocuk dont appear to stock them atm.
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NVidia have basically stopped making graphics cards. All the BFG ones have sold out and there are no more. That's why they've stopped selling them.

OcUK love BFG for warranty support as they basically handle everything - the retailer does nothing and the supplier does everything.

Nodiggidy123 said:
out of interest do the bfg psus have a 10 yr warranty? i couldnt find a s/n in order to register mine.
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5 Years I believe.
 
Well, I just got my RMA back today (after sending it in nearly 2 months ago!) and I've gotten back a worse card. Fantastic.

I sent in an 8800GTS 512MB OC (http://bfgtech.com/bfgr88512gtse.aspx) and got back a 9800GT 512MB (http://bfgtech.com/bfgr98512gtoce.aspx) - thanks BFG, what do I do with the other card from my SLi setup now with a worse card than the one I originally purchased? :rolleyes:

I've been watching this thread (long time OCuk lurker) for some time and I'm really quite disappointed in this, considering I've had to chase BFG numerous times since they recieved the original card on October 15th and I just recieved this today.
 
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Futurism said:
Well, I just got my RMA back today (after sending it in nearly 2 months ago!) and I've gotten back a worse card. Fantastic.

I sent in an 8800GTS 512MB OC (http://bfgtech.com/bfgr88512gtse.aspx) and got back a 9800GT 512MB (http://bfgtech.com/bfgr98512gtoce.aspx) - thanks BFG, what do I do with the other card from my SLi setup now with a worse card than the one I originally purchased? :rolleyes:

I've been watching this thread (long time OCuk lurker) for some time and I'm really quite disappointed in this, considering I've had to chase BFG numerous times since they recieved the original card on October 15th and I just recieved this today.
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Might want to try giving jeff a shout, though ive not had much luck lately getting in touch with him.

Actually he's online now it seems :)
 
Futurism said:
Well, I just got my RMA back today (after sending it in nearly 2 months ago!) and I've gotten back a worse card. Fantastic.

I sent in an 8800GTS 512MB OC (http://bfgtech.com/bfgr88512gtse.aspx) and got back a 9800GT 512MB (http://bfgtech.com/bfgr98512gtoce.aspx) - thanks BFG, what do I do with the other card from my SLi setup now with a worse card than the one I originally purchased? :rolleyes:

I've been watching this thread (long time OCuk lurker) for some time and I'm really quite disappointed in this, considering I've had to chase BFG numerous times since they recieved the original card on October 15th and I just recieved this today.
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I'm sorry about that, that isn't the correct replacement. Send me your RMA number so I can take a look into this for you.
 
Gerard said:
Might want to try giving jeff a shout, though ive not had much luck lately getting in touch with him.

Actually he's online now it seems :)
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Yeah, I'm here. I might not be able to reply to all the emails I have been getting lately, but I have been trying to move the RMAs along and get the issues taken care of. I will try to reply to anyone who has sent me emails in the past.
 
well i sent in my 8800gtxoc2 and 3days later i gt sumit bk i aint seen it yet bt my brother sent me a picture it looks like a 8800gtxoc2 i cant really see in the picture. wounder what they have done and sent me back. hhhmmm shall find out wen i finish work.
 
dannywaugh1 said:
Well I sent in my 8800GTX OC2 and 3 days later I received something back. I haven't seen it yet but my brother sent me a picture. It looks like a 8800GTX OC2. I can't really see in the picture.

I wonder what they have done and sent me back. hhhmmm. I shall find out when I finish work.
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Sent from a keyboard.;)
 
While i am waiting for news regarding my replacements,well i am amazed the cards i got given must have died of heat exhaustion as it is plainly visible on the pcb.:(
 
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