OK cheers, I don't tend to keep up with the advances of GFX cards now. So if I got a 260 as a replacement to my OC, I'd be more than happy with the performance and as a bonus, it'll last longer in terms of playing current and future games?
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BFG RMA question
- Thread starter spoonjaffa
- Start date
OK cheers, I don't tend to keep up with the advances of GFX cards now. So if I got a 260 as a replacement to my OC, I'd be more than happy with the performance and as a bonus, it'll last longer in terms of playing current and future games?
MilanoChris - So far I'm pretty happy with the 260. Has performed well in the few hours I've used it so far. I can't really compare it to the 8800GTX at the mo because I've only played MW2 so far with the 260 which I didn't play when I had the 8800GTX.
I think the 260 is a good replacement for the 8800GTX though, although a 280 would have been nice.
I think the 260 is a good replacement for the 8800GTX though, although a 280 would have been nice.
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My experience with BFG has not been very good either.
After owning my BFG 8800GTS OC 512MB for about a year and having no problems with it, my system began not to POST. What would happen is that when I turned the system on the graphics card fan would turn on at high speed but then remain like that and the beep to confirm POST had completed would not occur, blank monitor etc. (When it booted normally the fan would spin quickly at first then slow right down, system would beep and the display would come on). This problem was only intermittent and I was able to work around it my turning the system off at the mains switch for 10-20 seconds before rebooting.
I reported this to BFG and they said the card would need to be brought in for repair. So I followed their RMA procedure. I sent the card back to them in Wales at my own cost. This was at the beginning of December 2009. I received a refurbished card back about a week or so later, (Different serial number same model) but there was no documents enclosed or explanation of the problem with the faulty card.
I haven't been able to get the refurbished card to work since it arrived. The system completes the POST but there is no display to the monitor. I've verified that the system works fine with a different graphics card installed.
I'm currently trying to get BFG to replace the refurbished card. I haven't ever been able to get through to speak with anyone on the telephone support number. They ignored my first few e-mails and have tried to fob me off in one reply by asking me to phone their tech support number (that doesn't get answered). I've since made some progress in that they e-mailed me and said they would arrange a collection of the card and that the warehouse manager would contact me within 5 working days. That was 10 days ago and I've had no contact from them since. I emailed them again two days ago and still haven't had a reply.
So that's my experience with them so far. My apologies if this seems like a rant. Just thought I should share my experiences so others can be aware that, as things stand, their life-time warranty isn't worth a great deal at all.
Regards
JC
After owning my BFG 8800GTS OC 512MB for about a year and having no problems with it, my system began not to POST. What would happen is that when I turned the system on the graphics card fan would turn on at high speed but then remain like that and the beep to confirm POST had completed would not occur, blank monitor etc. (When it booted normally the fan would spin quickly at first then slow right down, system would beep and the display would come on). This problem was only intermittent and I was able to work around it my turning the system off at the mains switch for 10-20 seconds before rebooting.
I reported this to BFG and they said the card would need to be brought in for repair. So I followed their RMA procedure. I sent the card back to them in Wales at my own cost. This was at the beginning of December 2009. I received a refurbished card back about a week or so later, (Different serial number same model) but there was no documents enclosed or explanation of the problem with the faulty card.
I haven't been able to get the refurbished card to work since it arrived. The system completes the POST but there is no display to the monitor. I've verified that the system works fine with a different graphics card installed.
I'm currently trying to get BFG to replace the refurbished card. I haven't ever been able to get through to speak with anyone on the telephone support number. They ignored my first few e-mails and have tried to fob me off in one reply by asking me to phone their tech support number (that doesn't get answered). I've since made some progress in that they e-mailed me and said they would arrange a collection of the card and that the warehouse manager would contact me within 5 working days. That was 10 days ago and I've had no contact from them since. I emailed them again two days ago and still haven't had a reply.
So that's my experience with them so far. My apologies if this seems like a rant. Just thought I should share my experiences so others can be aware that, as things stand, their life-time warranty isn't worth a great deal at all.
Regards
JC
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- Newcastle
My 8800 Ultra died on 15 December, notified and RMA'd
There is a link to get the address info etc, that was a slight problem
ended up phoning USA 3 times to get it sorted, do NOT do it cost me 18 quid.
However...
Sent back on the 18th , Turned round same day recieved a 280GTX as replacement. It is a reconditioned one, but been in my machine working
perfect for over a month.
There is a link to get the address info etc, that was a slight problem
ended up phoning USA 3 times to get it sorted, do NOT do it cost me 18 quid.
However...
Sent back on the 18th , Turned round same day recieved a 280GTX as replacement. It is a reconditioned one, but been in my machine working
perfect for over a month.
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- 8 Jan 2010
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- 3
I got my replacement card today!! It's a GTX275OC It's working great so far! I hope it's not gonna fail 
Still waiting here. Contacted them almost two weeks ago. Have an RMA number but been waiting almost a week for them to arrange a collection. Told me to contact them if I hadn't heard back. I did and no reply. Seems like I may be getting fobbed off just like jasoncrossley reported above. Just hope that if and when they do send out a replacement this time that it will actually work! Given that I began the process on the 11th Dec this is not good. What the hell is going on with them?
the complaints are when you get one back only for it to die a few days later, and for the same thing to happen when you've sent that one back as well.
I've no complaints getting a refurb back - as long as its not gonna pack up on me shortly after ive been sent it.
![[TW]Fox](/data/man-of-honor/2009.png){kind=avatar}
It was a replacement for a 8800GTS 320Mb. Grrrr.Anyone heard back from BFG after receiveing an RMA number, and told to await courier pickup details? It is now well past their 5 day waiting period, after which I was told to get back to them if I hadn't heard anything. Now I have sent several email replies without any response, like others are reporting here also. I have a bad feeling about this...
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Same story here as above. Was told on 11th Jan to expect a call to arrange a pick up within 5 business days, its now 25th Jan and have had no contact from them. Have emailed three times since and had no reply.
Jason, Thought I'd let you know that BFG have just come through for me and sent the RMA forms. I bit the bullet on the return postage and requested that I send the card back myself. It's approaching two months now and I just can't afford the time for them to pull the finger out. I can fully understand folks here though that may wish to stick to their guns. I mean why should we have to pay for their **** ups, right?
We were at the same stage of their email blackout so figured it might be something worth considering. I won't hold my breath on replacement #2 actually working though...
Last edited:
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Hi Ziggy, I received a new RMA yesterday as well.
I got their standard e-mail with a link to the RMA documents to be enclosed with the return, so I thought at first that I would have to return it at my own cost. I then got another e-mail about 12 hours later from a chap asking when I want my card collecting.
The last email I sent them before receiving my new RMA was a bit of a stinker so I'm not sure whether or not it was that that did the trick.
Like you, I'm not holding out too much hope of the card working, but fingers crossed, this time it will go ok. Will keep you posted.
Cheers
JC
I got their standard e-mail with a link to the RMA documents to be enclosed with the return, so I thought at first that I would have to return it at my own cost. I then got another e-mail about 12 hours later from a chap asking when I want my card collecting.
The last email I sent them before receiving my new RMA was a bit of a stinker so I'm not sure whether or not it was that that did the trick.
Like you, I'm not holding out too much hope of the card working, but fingers crossed, this time it will go ok. Will keep you posted.
Cheers
JC
I'll bet it was! They really know how to try the customer's patience. Good job on getting them to pick up the bill. Haven't received a follow up myself but I have the card all parcelled and sitting here ready to go so I think I'll just fire it off rather than wait for another email that may or may not arrive. At this stage I just want to get things moving again. Good luck with your next replacement and hope it's a good one this time around for both of us.
Cheers, Iain
