BFG RMA question

Ziggy4 · 25 Mar 2010 at 16:06

Return the replacement. No other way I'm afraid. Many of us have gone through the RMA process several times before receiving a card that actually works. Make sure you register the replacement card on the BFG site which will speed things up (a little). You can ignore the upload of porrof of purchase since this one was a return. Oh, and good luck!

[TW]Fox · 25 Mar 2010 at 18:58

So the fact they are withdrawing from Europe wont affect me?

analog · 25 Mar 2010 at 19:09

[TW]Fox;16232308 said:
So the fact they are withdrawing from Europe wont affect me?

No not at all, they're still honouring their warranties over here.

Just go through the RMA process again and good luck, i found it was third time lucky

[TW]Fox · 26 Mar 2010 at 10:36

Totally amazed. I emailed them LAST NIGHT at 22:30.

Fedex just collected my faulty 260 :eek:

Earth[Tera].bin · 26 Mar 2010 at 10:38

Wha! , I've got to send mine off myself. BFG arranged the Fedex pickup?

[TW]Fox · 26 Mar 2010 at 11:22

Yes because they sent me a DOA replacement. I had to send the original off myself.

Earth[Tera].bin · 26 Mar 2010 at 11:30

Ah right.

[TW]Fox · 30 Mar 2010 at 23:00

And the new card has arrived.

And the new card is DOA.

This is seriously getting beyond a joke now.

AgedIdiot · 30 Mar 2010 at 23:06

[TW]Fox;16268849 said:
And the new card is DOA.

This is BAD !

Good Luck !!

Beerbaron · 30 Mar 2010 at 23:09

Meaker said:
BFG have officially pulled out of Europe.

So they are no longer selling products here or have they just relocated their offices?

jigger · 30 Mar 2010 at 23:24

[TW]Fox;16268849 said:
And the new card has arrived.

And the new card is DOA.

This is seriously getting beyond a joke now.

BFG are stuck as Nvidia have cut off the supply cards I'm afraid.

Hiks · 2 Apr 2010 at 05:01

I've just done this process to RMA a 9800GTX, I can't fault BFG it was very quick.

I just have to send my card now after the bank holidays, after reading the wales section was closed I was a little concerned that is the address they have asked me to send it too, will let you know how it goes.

matthab · 2 Apr 2010 at 05:20

I sent my card last week to somewhere in wales a week later I had a new card arrive at my door from the USA.

[TW]Fox · 2 Apr 2010 at 12:38

Second DOA card now on its way back to BFG.

Third time lucky perhaps?

Mr Paul · 2 Apr 2010 at 13:17

Are they not just shipping back out RMA returns?

jigger · 2 Apr 2010 at 15:43

That certainly seems possible, unless they have some type of Nvidia magic hat they can pull cards from.

Van Diemen · 2 Apr 2010 at 20:23

matthab said:
I sent my card last week to somewhere in wales a week later I had a new card arrive at my door from the USA.

What did you send in, what did you get as a replacement & is the card you received working?

matthab · 2 Apr 2010 at 22:03

Van Diemen said:
What did you send in, what did you get as a replacement & is the card you received working?

I sent a 8800Gtx OC in which caused the mainbaord to beep a GFX card warning. I got a 8800Gtx OC back which looked almost new in a sealed anti static bag. Its been running happily for a week now but tommorow my new 5870 Vapor-X arrives meaning it will most likely be sold.

npottle · 3 Apr 2010 at 20:11

Hi new to this forum i have 2 8800GTX OC to RMA but a friend says the address supplied by BFG is wrong they have moved does anyone know the correct one

mofo's · 4 Apr 2010 at 20:32

npottle said:
Hi new to this forum i have 2 8800GTX OC to RMA but a friend says the address supplied by BFG is wrong they have moved does anyone know the correct one

No point sending anything without an RMA number first, send BFG an email & they will most likely reply with the correct procedure, inc shipping addys.