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BFG RMA question

Email them first so you get an RMA number etc.
Matt,

Our UK warehouse is still open and will be processing all RMA's.

Thank you,
Delma .
BFG Support

03/24/2010 04:20 - Matt wrote:

>
> Hi
>
> Ive just red today here http://www.fudzilla.com/content/view/18182/65/ that bfg
have closed there european headquaters. How does this affect my current RMA?
>
> Matt
Click to expand...

Business as usual it would appear for RMA's.
 
Have my RMA number and the address they emailed me but it is wrong as they have moved to a different unit still on the same ind estate im told but no longer called BFG EUROPE either my friend had to ring a number in wales to get the new address some form of engineering company is all he can remember
 
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Realise I'm a bit late to this thread but I recently RMA'd a BFG 8800GTS OC which died on me just short of two years old.

The warehouse got the RMA turned around with impressive speed but the GTS 250 they sent me as a replacement is also knackered, even though it looks brand new. It was comforting to find this thread and to know that I'm not alone, as initially I thought it was something else wrong with my PC. Have confirmed its knackeredness on another PC so looks like it'll be going back again.

To save my sanity, though, I decided to buy a new GTS 250 anyway which I ordered at 5pm last Wednesday, and which turned up at 9:30am the following day just in time for the bank holiday weekend. Amazing service from OcUK once again.
 
npottle said:
Have my RMA number and the address they emailed me but it is wrong as they have moved to a different unit still on the same ind estate im told but no longer called BFG EUROPE either my friend had to ring a number in wales to get the new address some form of engineering company is all he can remember
Click to expand...
What address did you get mate?
 
BFG Europe

Unit 1 Withey Dyffryn Court
Dyffryn Business Park
Ystrad Mynach, Hengoed
Wales
United Kingdom
CF82 7RJ
Its a roller shutter door company at that addy now according to royal mail post code finder
just had an Email from BFG

new address is

Unit 1 Withey Dyffryn Court
Dyffryn Business Park
Alder Avenue
Ystrad Mynach, Hengoed
CF82 7TT
 
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The correct address is:

PARTNERS IT
Unit 1 Withey Dyffryn Court
Dyffryn Business Park
Ystrad Mynach Hengoed
Wales
United Kingdom
CF82 7RJ

Thank you,
Delma .
BFG Support
Click to expand...

I'm just going to send it where they tell me, worst case Royal Mail return the card to me and I send them another email.

I think you're best doing it by the book so you are covered.
 
Address I was given the other day is below.

Unit 1 Withey Dyffryn Court
Dyffryn Business Park
Ystrad Mynach, Hengoed
Wales
United Kingdom
CF82 7RJ
 
Does anyone have an email address for the wales department? I'm not getting very far with the states with asking for an update.
 
Seems they are shipping replacements direct from the US just phoned wales and mine is awaiting stock? phone no for Partners IT is 08456 446644
 
Sent my GTX280 back last Friday received what looks like a new GTX280 on Monday. Haven't tested it yet mind though the turnaround was rapid.
 
Yours must have come from wales think mine must be harder to replace im running 8800gtxOC in Tri SLI 2 are faulty but told me to return all 3
 
npottle said:
Yours must have come from wales think mine must be harder to replace im running 8800gtxOC in Tri SLI 2 are faulty but told me to return all 3
Click to expand...

You will probably end up with three GTX 285's. Something quite similar happened with me. (fingers crossed)

The 9800 GTX in my spare system is currently playing up, I think I'll wait for all this airline business to settle down before proceeding with an RMA.
 
How did you guys package the card itself? like to protect it?

the bfg people say not to send it back in the original box, obviously i'm not gonna send it back just in that box but put into a brown parcel box with bubble wrap, but slightly unsure now?
 
lemonade said:
How did you guys package the card itself? like to protect it?

the bfg people say not to send it back in the original box, obviously i'm not gonna send it back just in that box but put into a brown parcel box with bubble wrap, but slightly unsure now?
Click to expand...

I wrapped mine in plenty of bubble wrap then boxed seems to have been ok just waiting for dispatch of replacements been 10 days now
 
lemonade said:
How did you guys package the card itself? like to protect it?

the bfg people say not to send it back in the original box, obviously i'm not gonna send it back just in that box but put into a brown parcel box with bubble wrap, but slightly unsure now?
Click to expand...
Anti static bag, bubble wrap and a box for it all. Nothing major. It was quite tight in the box I even had the card at a angle IRC.
 
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