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BFG RMA question

Received 2 250's last night. Cards look used but are both in good condition (no bent backplates or buzzy fans). Installed in my rig last night and stress tested using furmark, temps topped out at 74, fans are whirring away nicely and no probs in SLI - So, in conclusion, fairly happy - I have a working games machine but would have liked a bit more of an upgrade on the RMA'd cards. :)

Fairly quick turnaround once I'd contacted the USA by phone - I wouldn't bother using the online RMA system again as it seems to be very one way contact.

Next step.. pick up another cheap 250 for some Tri-SLI action!

JE
 
Finally got the RMA to my RMA back again. It's practically Dead on Arrival, managed one maybe two boot ups, both corrupting the post screen. Now it won't even post. Would it kill BFG to TEST their cards? At least once? Idiots are wasting a fortune shipping useless bricks from here to Aurora, Illinois.
 
Baka^Ni said:
Finally got the RMA to my RMA back again. It's practically Dead on Arrival, managed one maybe two boot ups, both corrupting the post screen. Now it won't even post. Would it kill BFG to TEST their cards? At least once? Idiots are wasting a fortune shipping useless bricks from here to Aurora, Illinois.
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I'm sure they think if they keep sending enough dud cards out to people, they'll think that they are expensive paper weights and keep them instead of sending them back. :D
 
Just a couple of quick questions regarding BFG's RMA and warranty. Hope someone can help! :)

1) When I recieved my replacement card under RMA I tried to register the card on my BFG account and it failed (presume thats because someones had the card before). If I ever had a problem with the replacement card how would I go about returning it to them? Will they recognise the new serial number as a replacement and honor my warranty perhaps needing my old serial number from original card as well ?


2) Is BFG's warranty tied with the serial number or the person who registers it. In other words if I sell the card and provide the new user with a copy of my invoice could they get a replacement under warranty.


Thankyou in advance. I would have emailed BFG themselves but struggled to get a response for general enquiries in the past.
 
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I recieved a BFG GeForce GTX 260 OCX MaxCORE in return for the 9800GTX I sent back today which I think is a good upgrade. I haven't tested it yet but it looks brand new so I'm confident it will work correctly, well I hope it will as I'm missing my gaming :D

The bad bit is I have a brand new EK-FC9800 waterblock I can't use now.

Can anyone tell me if this card is compatible with the EK-FC260/275/285 GTX waterblock? there will be no difference in the card layout due to the OCX version will there?
 
My 2nd RMA replacement (GTX 280 OC) has now development a fault different to the last two cards. This one at least has lasted the most at 6months but its pretty broke now as I Get a garbled screen randomly (sometimes at my login screen sometimes after 2 mins in a game and often when i just full screening a video after opening it.

I Just filled out the form on Contact Tech Support let see how long it take for a reply/RMA. DO UK RMA's still get sent to Wales ? is there a Number.
 
You're probably better off calling America direct. I used the E-route and waited for weeks before I heard anything, then once I mailed my details - I waited another couple of weeks, bit the bullet and then called USA - This did the trick and my RMA was underway within the day!

My replacements were shipped from USA but sent to Wales and took about a week to get to me - Pretty good really...
 
My experience

Just wanted to share my BFG experience with you all.

I had a gtx285oc that would randomly crash, I contacted BFG support about the problem and they immediately offered to replace the card.

I sent it off last Thursday and I had a shiny new 285ocx back on Monday! It even has a picture of Batman on it! Well it looks new but I'm not so sure. It doesn't have that 'new circuit board smell' if that doesn't sound too weird :P

So far though all seems good, i've extensively tested it with games that caused problems before and all is running smoothly.

I can't fault their speed and service. :D

I know some of you are having a bad time with your RMA's but i do think that's just a minority of cases, they do seem to be pretty switched on. Stick in there I'm sure they will do all they can to help. :cool:
 
KipperMinge said:
Just wanted to share my BFG experience with you all.

I had a gtx285oc that would randomly crash, I contacted BFG support about the problem and they immediately offered to replace the card.

I sent it off last Thursday and I had a shiny new 285ocx back on Monday! It even has a picture of Batman on it! Well it looks new but I'm not so sure. It doesn't have that 'new circuit board smell' if that doesn't sound too weird :P

So far though all seems good, i've extensively tested it with games that caused problems before and all is running smoothly.

I can't fault their speed and service. :D

I know some of you are having a bad time with your RMA's but i do think that's just a minority of cases, they do seem to be pretty switched on. Stick in there I'm sure they will do all they can to help. :cool:
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Hi

I have a GTX 295 from BFG that is only 15 months old that has 1 failed GPU. I registered for the 10 year warranty immediately I bought it from Overclockers (February 2009) on the BFG site and have the appropriate documentation to support that. So I need to RMA it!

a. Who did you contact in the US and what was the telephone number?
b. How far are they behind BST, so I am not ringing when no one there?
b. You sent it back to the US for replacement? What was cost of postage and insurance?
c. Who did you use to send it (carrier or Parcel Force or Royal Mail)?
 
GunRunner said:
Hi

I have a GTX 295 from BFG that is only 15 months old that has 1 failed GPU. I registered for the 10 year warranty immediately I bought it from Overclockers (February 2009) on the BFG site and have the appropriate documentation to support that. So I need to RMA it!

a. Who did you contact in the US and what was the telephone number?
b. How far are they behind BST, so I am not ringing when no one there?
b. You sent it back to the US for replacement? What was cost of postage and insurance?
c. Who did you use to send it (carrier or Parcel Force or Royal Mail)?
Click to expand...

Hi Contact BFG direct on 001.630.637.2459.
They are about 8 hours behind but they do have 24hr support i rang them at 4am their time.
You send the card to wales after they agree RMA
 
Hank_Marvin said:
my brother has a 8800gts with the 10year warrenty, he never registered it though and in small print it says you only get 2years if you havent registerd it, and 2years just gone by, anyone been in a similar situation?

cheers
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Hi which 8800gts is it because cards introduced before feb 2008 do not need to be registered newer than that and they only have 2 years warranty unless you register but i think you may still be ok if you register before you try to RMA
 
npottle said:
Hi Contact BFG direct on 001.630.637.2459.
They are about 8 hours behind but they do have 24hr support i rang them at 4am their time.
You send the card to wales after they agree RMA
Click to expand...

Thanks. I have sent them 3 emails also, but you should not need to do this! I spoke to a very helpful gentleman in Partners IT who handle all warranty/RMA problems for the UK and he asked me to cc him on my last email request. If I do not hear from them in the next 48 hours he advises that he will contact them and speed up the process. Here's hoping!
 
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