BFG RMA question

npottle · 15 May 2010 at 13:09

GunRunner said:
Thanks. I have sent them 3 emails also, but you should not need to do this! I spoke to a very helpful gentleman in Partners IT who handle all warranty/RMA problems for the UK and he asked me to cc him on my last email request. If I do not hear from them in the next 48 hours he advises that he will contact them and speed up the process. Here's hoping!

Hi yes i spoke to someone from the same place who told me the same after another 2 days of waiting thou I phoned the US and got my RMA in 10 mins

GothicGhost · 23 May 2010 at 21:21

well after 4-5 weeks and no reply i guess i need to take another action as they don't seem to give a ****

I will see what trading standards say this week.

Gerard · 23 May 2010 at 21:31

GothicGhost said:
well after 4-5 weeks and no reply i guess i need to take another action as they don't seem to give a ****

I will see what trading standards say this week.

They can be INCREDIBLY slow to say the least responding by email, one response i got took 3 weeks long after the rma was resolved. I responded with a link to this thread in the hope it would speed some of the rma's up, apparently not.

GothicGhost · 23 May 2010 at 23:16

Do you think they are wishing we would give up and move on lol

I know my card not worth anything now (agp lol ) but its under warranty and i want it fixed or another card.

GunRunner · 25 May 2010 at 10:01

OK. Here we go......this is a no brainer...

To get an RMA for your faulty card if it is registered on the BFG site and has their 10 year warranty or it is less than 2 years old.

a. Ring BFG direct on 001 630 637 27459 tell them of your problem and ask them to provide you with an RMA number. They take your telephone number and your email address.

b. Within 10 minutes you get an email with a link and using your telephone number as the code you open the link and get the details and the RMA number and the address to send the card to. http://www.partnersit.co.uk/contact.asp

c. If you have been emailing BFG for weeks and have had no response, ring the repair company http://www.partnersit.co.uk/contact.asp (08456 446644) and ask for D Williams.

Little_Crow · 25 May 2010 at 11:28

I found that BFG replaced my card very quickly: Reached them on 04/05 04:40, RMA processed at 06:30. Received my replacement the next day.

Unfortunately, 20 or so days in, things aren't so good.
Random lockups/graphic corruptions during fallout 3, tried to run furmark just now and it locked up within a second.

Looks like the RMA is getting RMA'd, hopefully I won't have the issues everyone else seemed to.

GothicGhost · 25 May 2010 at 12:27

Thanks gunrunner i will give them a call later.

Cheers.

Speed · 8 Jun 2010 at 12:33

Anyone know how much it costs to call 001 630 637 27459?

Not seen a number like that, is it premium?

Gerard · 8 Jun 2010 at 13:26

Speed said:
Anyone know how much it costs to call 001 630 637 27459?

Not seen a number like that, is it premium?

American number so should cost a fair chunk.

Speed · 8 Jun 2010 at 13:36

Hmm, might have to use one of those dial XXXX before the number services to get cheaper rates.

Any suggestions?

GunRunner · 8 Jun 2010 at 13:55

Speed said:
Hmm, might have to use one of those dial XXXX before the number services to get cheaper rates.

Any suggestions?

If you are close to someone or you know someone who has the full talktalk package, speak to them as they get calls to the USA free.

Biggilus · 8 Jun 2010 at 14:43

skype!

edit: not sure how much it costs but its going to be a lot cheaper than a landline or mobile. used to cost me 0.012p a minute when calling home (england) from parts of asia.

Van Diemen · 8 Jun 2010 at 15:37

One of my GTX 285 OCFU cards looks like it may be dead. was running it in SLi

Any ideas on what they may replace it with?

jigger · 8 Jun 2010 at 15:39

A dead GTX285.

Speed · 8 Jun 2010 at 16:05

Van Diemen said:
One of my GTX 285 OCFU cards looks like it may be dead. was running it in SLi

Any ideas on what they may replace it with?

It would likely be a direct swap as I expect nVidia have a stock pile of 285s.

GothicGhost · 8 Jun 2010 at 19:29

Speed said:
Hmm, might have to use one of those dial XXXX before the number services to get cheaper rates.

Any suggestions?

I was also looking into how much this phone call going to cost lol

I have seen this.

http://www.planet-numbers.co.uk/phone_usa.jsp

I don't know if its any good though.

npottle · 9 Jun 2010 at 12:29

GunRunner said:
OK. Here we go......this is a no brainer...

To get an RMA for your faulty card if it is registered on the BFG site and has their 10 year warranty or it is less than 2 years old.

a. Ring BFG direct on 001 630 637 27459 tell them of your problem and ask them to provide you with an RMA number. They take your telephone number and your email address.

b. Within 10 minutes you get an email with a link and using your telephone number as the code you open the link and get the details and the RMA number and the address to send the card to. http://www.partnersit.co.uk/contact.asp

c. If you have been emailing BFG for weeks and have had no response, ring the repair company http://www.partnersit.co.uk/contact.asp (08456 446644) and ask for D Williams.

Just rung Partners chasing my RMA from 3 weeks ago they say they are no longer dealing with BFG RMA they are shipping them straight to the USA. Can anyone else confirm this

GunRunner · 9 Jun 2010 at 12:53

npottle said:
Just rung Partners chasing my RMA from 3 weeks ago they say they are no longer dealing with BFG RMA they are shipping them straight to the USA

This is not entirely correct and confusing to anyone who has a problem with a BFG video card.. I have just spoken to David Williams and he advises they ARE PROCESSING the cards for UK customers, so you DO STILL SEND IT TO Partners IT after getting an RMA from BFG on 001 630 637 27459. Partners IT then ship it to the USA. The one very small difference is that Partners IT do not send the replacement card to you, it comes directly from BFG USA.

Note. I have just come off the phone to him and he advised me to post the above information to avoid any confusion.

Medici · 16 Jun 2010 at 19:01

I literally just got off the phone to BFG and I was told to expect a refurbished card a few days after I ship it to wales.

I advise anyone calling to use a cheaprates acces number to ring. The waiting time varied between 15mins - to reach a guy who hung up on me when I said I was calling from England, and instantly - when I spoke to someone more helpful

This was calling at around 1800BST tonight

chezzuk · 17 Jun 2010 at 13:27

i sent a BFG 9800 gx2 to wales for rma on the 1 june they recieved it the 2nd of june yet i waited a week,then emailed bfg tech and 1 day next i get this Created: 05/30/10
Received: 2010-06-09 02:51:39.... yeah allright i ave the proof that they got it on the 2 june lying gitz,i also spoke to a nice lady in wales on wednesday 16 june told her my rma number and still waiting for a reply...