Caporegime
It was bought from ocuk a few years ago, think it was my brother who ordered it for me as at the time i didnt have my own debit/credit card.
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BFG RMA question
- Thread starter spoonjaffa
- Start date
Soldato
Get your brother to send them a webnote with his name, address, product and they should beable to forward you a PDF copy of the invoice.
Same situation and card as me, don't think I can be bothered dealing with them anymore though. Contacted them first time around, no reply at all... few weeks later I tried again, got a response requesting that I reply to the e-mail with my details and the card details. Did that, no response.
Few weeks later I chased them up again (making sure to include all of the original correspondence I sent them including the details they requested), and today they've got back to me with additional requirements that they didn't mention before... specifically that I have to register, provide proof of purchase (from three years ago which is long gone), and then resupply them with all the details again.
I think I'm wasting my time going by other peoples' experiences in this thread. Tempted to just leave it and buy another card when I can afford it, especially if this is just the start of potentially more hassle.
Soldato
Same situation and card as me, don't think I can be bothered dealing with them anymore though. Contacted them first time around, no reply at all... few weeks later I tried again, got a response requesting that I reply to the e-mail with my details and the card details. Did that, no response.
Few weeks later I chased them up again (making sure to include all of the original correspondence I sent them including the details they requested), and today they've got back to me with additional requirements that they didn't mention before... specifically that I have to register, provide proof of purchase (from three years ago which is long gone), and then resupply them with all the details again.
I think I'm wasting my time going by other peoples' experiences in this thread. Tempted to just leave it and buy another card when I can afford it, especially if this is just the start of potentially more hassle.
Unless they have changed the system completely, you don't need to register any card from the 8800 series for the 10 year warranty. You will have to provide proof of purchase which is fair enough and easy to do if you are the actual owner.
If it was me, I would just keep at it. I mean what have you spent? About 5-10 minutes typing e-mails? Hardly what you'd call hassle. Plus it appears with the new system you don't even have to pay for the return postage.
Soldato
Hey guys,
I'm about to RMA my BFG card but reading a couple of these posts has me worried. I know BFG has ceased operations in Europe and i'm seeing you need proof of purchase to start an RMA. Thing is, I got this 295 through an RMA I set up a while ago and don't have the receipt or any official boxes etc.. I've saved some e-mail from a guy who works/used to work at the Welsh depot called Phil Adams and a guy in the U.S called Jeff Kozlowski who sorted my previous messy RMA process out but I don't know if these two individuals still work for BFG.
I'm about to RMA my BFG card but reading a couple of these posts has me worried. I know BFG has ceased operations in Europe and i'm seeing you need proof of purchase to start an RMA. Thing is, I got this 295 through an RMA I set up a while ago and don't have the receipt or any official boxes etc.. I've saved some e-mail from a guy who works/used to work at the Welsh depot called Phil Adams and a guy in the U.S called Jeff Kozlowski who sorted my previous messy RMA process out but I don't know if these two individuals still work for BFG.
Just did an RMA with BFG on my 8800GT OC2, must have been one of the last ones that they sent from Wales to the US, as I posted it to Wales but it took 4 weeks and it came back from the US. I opened the box and to my delight they sent me a 9800GT, same thing I know really but a little upgrade I guess. I plugged it in and guess what it didn't work they had sent me a faulty card all the way from the US makes you wonder why, did they not test the thing 1st.
I phoned them up (yes another call to the US) and explained my situation and the support guy explained that UK customers would now be shipped replacement cards 1st and the old cards returned after the new one arrived, he said I'd get a mail within 3 days, I thought to myself thats good news....
Nearly one week later no word, BFG has gone quiet, so again I ring the US (at this rate I could buy a new card) and I got talking to the dumbest guy on the planet.
I asked him for an update on my RMA and he said they would send me a new card.
I asked when that would be and he told when they have a replacement card as there is a shortage because they don't make graphics cards anymore.
I told him I found it hard to believe they could not get me a card and asked him when they are likely to get cards, he said basically there was nothing he could do and I would have to wait till they got a refubished card to send.
I asked would that be weeks, months, years and explained I had read horror stories of people waiting months, he admitted it could that long, I told him that was poor service and he told he didn't think so(idiot or what).
I tried having a go at this guy but he was so dumb it was like banging my head against a wall and I had to give up.
So I was lucky to get the 1st card replaced just a pity it didn't work.
I'm thinking of looking into what overclockers responsibilty is in this under the sale of goods act, waiting months for a replacement of a 2 year old card which was sold with a 10year warranty is surley unreasonable. Has anybody looked at this angle as its looking like BFG are no help at all.
I phoned them up (yes another call to the US) and explained my situation and the support guy explained that UK customers would now be shipped replacement cards 1st and the old cards returned after the new one arrived, he said I'd get a mail within 3 days, I thought to myself thats good news....
Nearly one week later no word, BFG has gone quiet, so again I ring the US (at this rate I could buy a new card) and I got talking to the dumbest guy on the planet.
I asked him for an update on my RMA and he said they would send me a new card.
I asked when that would be and he told when they have a replacement card as there is a shortage because they don't make graphics cards anymore.
I told him I found it hard to believe they could not get me a card and asked him when they are likely to get cards, he said basically there was nothing he could do and I would have to wait till they got a refubished card to send.
I asked would that be weeks, months, years and explained I had read horror stories of people waiting months, he admitted it could that long, I told him that was poor service and he told he didn't think so(idiot or what).
I tried having a go at this guy but he was so dumb it was like banging my head against a wall and I had to give up.
So I was lucky to get the 1st card replaced just a pity it didn't work.
I'm thinking of looking into what overclockers responsibilty is in this under the sale of goods act, waiting months for a replacement of a 2 year old card which was sold with a 10year warranty is surley unreasonable. Has anybody looked at this angle as its looking like BFG are no help at all.
Soldato
They are all shipped from the USA as far as I'm aware, that is how BFG always do it. The new system is they now ship you a replacement card first, with a pre-paid label to return the faulty one.
Retailer is only liable for the first year from what I remember.
If it is your main card, then maybe get something cheap as a stop gap? If not then you'll just have to be patient.
Retailer is only liable for the first year from what I remember.
If it is your main card, then maybe get something cheap as a stop gap? If not then you'll just have to be patient.
Soldato
Your card will be registered to you.
BFG have a record of that card being sent out to you.
Soldato
Thanks for the heads up. I did e-mail two people I stated in my previous comment but i've had no reply back yet so i'm guessing they are either too busy or don't work for BFG anymore.
Am I O.K to try and set up and RMA with BFG without any proof of purchase? I still have my old RMA number and 2 e-mails I saved from both parties, would these help with the RMA?
Am I O.K to try and set up and RMA with BFG without any proof of purchase? I still have my old RMA number and 2 e-mails I saved from both parties, would these help with the RMA?
Yor last RMA should still be on there system, I would ring them up , they usually ask for the phone number you used on the last RMA. At least that way you would know your on the list for replacement card.
To be fair they do answer the phone quickly.
To be fair they do answer the phone quickly.
Yes they do answer the phone quickly! That is as far as it goes. After that for repairs or replacements we are talking about snail's pace. They have now had my GTX 295 since the end of May and they keep advising me that they I will be getting a replacement card soon. How soon is soon I keep asking them? For the GTX 295 they say the turn round is between 45 and 60 days (other versions are shorter). Given that they do not make graphics cards now, it is obvious that they are at the end of queue within some other manufacturer's repair line, so putting it bluntly we are subject to the problem of market forces because of the lack of components on what are now production obsolete cards. If you survey the market place there are some manufacturers holding stocks of the older cards. What I cannot understand is why they do not buy up a job lot of these cards and put their sticky logo label on them and satisfy the demand. None of this in house relabeling is rocket science because in my 2nd machine I have a BFG 8800 GT where the label is slowly peeling off. I bet with the judicious use of my wife's hairdryer I could get the whole label off.
So... I guess it'd be time for RMA once more! 
I've got 3 BFG GTX 285 cards - two of them are OC2 and one of them is the OC model. Been running them in 3-way SLI now. I've been impressed by the speed they've given me, Crysis Warhead at 1920x1200 noAA DX10 Enthusiast average 66.7 FPS on core i7-965 overclocked at 4 GHz.
However I've been playing Risen RPG lately and this game seems to be quite demanding outdoors. So far I've experienced flickering, black/white texturing, blue colored pixels on screen.. and so on. However the display driver hasn't been stopped working so far. Until I disabled SLI. On one card the game seems to just stop at times unless I go to task manager and back..seems like there is happening a driver crash or something. Other programs such as Crysis Warhead have been running quite fine, but I think artifacting can't happen unless there's a real problem with the graphics card? Actually I haven't been playing much lately..but I've seen some graphics corruption even before Risen.
The main concern is that I live in Finland (northern Europe) and I guess the shipping costs to the UK warehouse would be like 50-80 euros at minimum. So is it even worth it? And from what I've read here, BFG RMA dept just tests the cards in a chilly environment with programs like 3dmark 2006 from a few years back that doesn't even stress the card properly and then they send it back..
What do you guys think? Thanks for any help!
My main card seems to be the one I had to RMA twice just after I had bought them in 2009. It also has really strange clocks - 694/1584/1296 MHz - downclocked OCX model??
My another OC2 model is running at 691/1566/1296 MHz just as it should.
Is Jeff still around at BFG?
I've got 3 BFG GTX 285 cards - two of them are OC2 and one of them is the OC model. Been running them in 3-way SLI now. I've been impressed by the speed they've given me, Crysis Warhead at 1920x1200 noAA DX10 Enthusiast average 66.7 FPS on core i7-965 overclocked at 4 GHz.
However I've been playing Risen RPG lately and this game seems to be quite demanding outdoors. So far I've experienced flickering, black/white texturing, blue colored pixels on screen.. and so on. However the display driver hasn't been stopped working so far. Until I disabled SLI. On one card the game seems to just stop at times unless I go to task manager and back..seems like there is happening a driver crash or something. Other programs such as Crysis Warhead have been running quite fine, but I think artifacting can't happen unless there's a real problem with the graphics card? Actually I haven't been playing much lately..but I've seen some graphics corruption even before Risen.
The main concern is that I live in Finland (northern Europe) and I guess the shipping costs to the UK warehouse would be like 50-80 euros at minimum. So is it even worth it? And from what I've read here, BFG RMA dept just tests the cards in a chilly environment with programs like 3dmark 2006 from a few years back that doesn't even stress the card properly and then they send it back..
What do you guys think? Thanks for any help!
My main card seems to be the one I had to RMA twice just after I had bought them in 2009. It also has really strange clocks - 694/1584/1296 MHz - downclocked OCX model??
My another OC2 model is running at 691/1566/1296 MHz just as it should.
Is Jeff still around at BFG?
Soldato
As far as I know Jeff does still work for BFG, but he is no longer anything to do with the Returns department.
Soldato
- Joined
- 19 Oct 2006
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If you read a bit further up up thread I think there is no BFG contact in the UK now, the company that were contracted to do this no longer have any association with BFG.
Yes that is correct. The company's name is Partners IT the contact name there is David Williams. Now you ring BFG USA direct and you will get an RMA via that route. I understand from other posts that BFG then send out a replacement card with a prepaid label to send the old faulty one back.
Associate
I've just had my 8800 GT OC2 break with lots of dots appearing on the screen.
I've got a RMA and was told yesterday on the phone (after several calls, as I never received the email with instructions in it - although I don't think non-US people get an email) that BFG will post a new card to me, with a pre-paid return box for me to send my old one back.
There's no depot in the UK to post it to.
"Gary" from BFG, said it would take "a couple of weeks" for my new one to arrive.
Seems best to phone when it's 9-5 EST, as the person who works the night shift neither listens nor cares.
Now all I have to do is wait or buy a new card then sell the replacement, but my computer is quite old and anything more than a 8/9 series would be wasted...but that's a different story.
I've got a RMA and was told yesterday on the phone (after several calls, as I never received the email with instructions in it - although I don't think non-US people get an email) that BFG will post a new card to me, with a pre-paid return box for me to send my old one back.
There's no depot in the UK to post it to.
"Gary" from BFG, said it would take "a couple of weeks" for my new one to arrive.
Seems best to phone when it's 9-5 EST, as the person who works the night shift neither listens nor cares.
Now all I have to do is wait or buy a new card then sell the replacement, but my computer is quite old and anything more than a 8/9 series would be wasted...but that's a different story.
Soldato
Wow how things change!
so what are BFG doing then if they are not selling Graphics Cards anymore?
They only seem to be doing a couple of the 400-series. Are they selling those in the US?
It looks to me that they will be going bust soon.
so what are BFG doing then if they are not selling Graphics Cards anymore?
They only seem to be doing a couple of the 400-series. Are they selling those in the US?
It looks to me that they will be going bust soon.
Soldato
As far as I'm aware BFG never sold any 400-series cards. They are currently focusing on power supplies and gaming products.
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