BMW and M Power Owners

iMacMart said:
Letchworth (I’m based)!? I wouldn’t have a clue, I was crapping myself when I coded the CarPlay, but that was an automated script
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I'm in Stevenage, the fault most likely lives in the FZD module, not all OBD scanners can clear it. Drop me a PM ;) It's worth a try, especially when it won't cost you anything. :D
 
Just been out for the first drive with the ICON adaptive headlights fitted and coded. They are very impressive, more so than I thought they'd be. Very entertaining watching them dance around other cars. The cornering is actually very useful, plus added bonus with the brightness of the front indicators.
 
Really not having a great experience with BMW insured warranty at the moment.


One of the headlights on my 3 series has very high condensation.




I took it to BMW, who advised me that if it isn’t covered under warranty, I’d need to pay an hours labour for the investigation.



After 3 hours they gave me the car back, and said they’re going to submit the information to the underwriters, but hadn’t had the chance to test it because I needed the car back by the end of the day (they didn’t tell me in advance they would need it overnight to test it).



I called today for an update, and they said it needs to go back for a headlight clean. If this fixes the issue then I need to pay for the labour as it won’t be covered by the warranty. I questioned this and they said the warranty only covers replacing parts, not fixing them.



I’ve got the full comprehensive warranty with £100 excess.




I’m really struggling to see what I’ve paid for at the moment. The Porsche warranty is BY FAR the better product with 0 excess and no labour to pay. It’s repair or replace and there will never be a cost to me. Oh and it’s cheaper.
 
MrRockliffe said:
The Porsche warranty is BY FAR the better product with 0 excess and no labour to pay.
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So is the BMW warranty if that's the product you choose. You're given a choice of excess when you take out the policy. If you've chosen an excess then it's not really fair to complain there is an excess.

I think the issue you're having here is the dealer, not the warranty. The warranty itself is in my experience excellent. I don't know what the headlight cleaning is about, it's either broken or it isn't?

If it really does just need cleaning then this is specifically listed as one of the very small number of exclusions in the policy in your policy handbook. It also excludes weather seals, which is the more likely cause of your issue.

I don't know anything about the Porsche warranty so can't compare.
 
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[TW]Fox said:
So is the BMW warranty if that's the product you choose. You're given a choice of excess when you take out the policy. If you've chosen an excess then it's not really fair to complain there is an excess.

I think the issue you're having here is the dealer, not the warranty. The warranty itself is in my experience excellent. I don't know what the headlight cleaning is about, it's either broken or it isn't?
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I couldn’t select a 0 excess. You have to have already had it under warranty.



The dealer asked the insurance to replace the headlight due to the significant condensation but they rejected it and asked BMW to clean it first.


Edit: apparently there is a threshold and anything over it requires authorisation from the underwriter.



The dealer have actually been great and sorted me a loan car at 0 cost for the entire time my car is with them, which could be up to 3 weeks if they order the part.


Even if they don’t, it’ll be with them until they get a response from the insurance, which will be 2-3 working days.



Just the underwriter/insurance who are being a pain. I’ve seen headlights replaced under AUC warranty and BMW said if it was up to them they’d replace it.
 
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[TW]Fox said:
You'll be able to select 0 at renewal then. With Porsche I think you'd have had to pay for an inspection, so neither warranty is perfect if your car has no existing cover.
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The inspection was £150, but I paid for 3 years of warranty for £1700 with the inspection. Works out a lot cheaper than the BMW one and there’s no “approval” for any work which needs doing.
 
I'd be very surprised if there was no authorisation process for work under the Porsche warranty. It's more likely that there is but the dealers work well enough that it's invisible to you. Your experience with any manufacturer backed warranty will be dependant on both your local dealer and the warranty itself.

The problem you have here is that you have a fault which seems very likely to fall under one of the very few exclusions listed in your policy document. Hardly anything is excluded but one of the things that is is the cleaning of any part and weather seals.
 
[TW]Fox said:
I'd be very surprised if there was no authorisation process for work under the Porsche warranty. It's more likely that there is but the dealers work well enough that it's invisible to you. Your experience with any manufacturer backed warranty will be dependant on both your local dealer and the warranty itself.

The problem you have here is that you have a fault which seems very likely to fall under one of the very few exclusions listed in your policy document. Hardly anything is excluded but one of the things that is is the cleaning of any part and weather seals.
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Porsche themselves authorise warranty work, whereas that isn’t the case with the BMW one.


As an example, I had an issue with my brakes on my Boxster. Car went in, tested and inspected. Couldn’t find a fault. Bled the brakes for me and re did the brake fluid as a goodwill. No cost.



The service rep even advised me that the insured warranty catches people out with repairs rather than replacements, and he’s seen a few times where people have to pay out even though they have a comprehensive warranty.




Just doesn’t feel great service and I’m not sure what the value is in going for the BMW one is at the moment. May as well have saved some money.
 
It annoys me that they don't cover weather seals under the warranty as well but to be fair it is clearly stated in the documentation what is and isn't covered, if that doesn't meet your needs then why buy the policy? It's still amongst the very best of these sort of policies and the level of cover is very good.

They are very clear about what is and isn't included. Most of the time of there is any sort of problem it's the specific dealer rather than the warranty.

I don't know what the service advisor is talking about regarding repair or replacement. The warranty policy documentation is clear in saying that it does cover repairs or replacements of covered parts.

The problem here has nothing to do with whether it needs a repair rather than a replacement and everything to do with the fact the suggested resolution is cleaning and cleaning isn't covered.

I've just read the Porsche policy documentation. The Porsche policy also excludes cleaning, just like the BMW policy does.
 
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