BT Infinity & FTTx Discussion
- Thread starter michellez
- Start date
Just ordered BT Infinity 2 broadband and phone package, just waiting on my current provider to send me my mac code. Looking forward to getting descent download speeds and not having to wait hours to download less than 10gigs.
Engineer cant come out till the 24th though and thats if i get my mac code really soon, so still quite a wait, but ill be bettter off in the long run.
Engineer cant come out till the 24th though and thats if i get my mac code really soon, so still quite a wait, but ill be bettter off in the long run.
channel. you have a hh3? It does upto 80mbit at least cos ive done the test on my laptop with its internal n Rx.
What are you using to test it ? I've had mine installed yesterday and the engineer asked me to do a speed check on speed test.net, on wireless it gave me 50 but as soon as I booted up newsgroups I was downloading at 70 speeds. I think the online checkers are a load of rubbish tbh.
My cabinet is showing on the Openreach site now under the post code checker. A yellow pin on the map. However, the pin is in the location of the second cabinet in this area (which is enabled) and the wording is rubbish as it's just the standard generic cover all scenarios "cabinet delayed" wording.
I don't care that much as they've confirmed to me over email when I had email exchange with their head of Customer Engagement that it's going to be enabled next month but it just shows that their checker is still rubbish
.
I don't care that much as they've confirmed to me over email when I had email exchange with their head of Customer Engagement that it's going to be enabled next month but it just shows that their checker is still rubbish
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Ok so here's an update for me and my Draytek 2750n router if anyone is interested. I keep mentioning the name and model number to help anyone searching for a similar problem.
tl:dr
Infinity installed Friday, disconnects every 12-24 hours
Draytek 2750n arrives Tuesday, disconnects every 2-3 hours
Managed to get Draytek 2750n stable for 7 hours and counting after disconnecting phone/sky box/all ethernet and disabling the wifi. Will continue testing to establish what was causing the drop outs.
New info
After getting home last night and seeing that the system uptime was about 22 hours but the WAN uptime was only 49 minutes I set about checking as much as I could in order to leave it overnight again to see how it went. Key stats before I started these tests were
attainable 14330 48029
First I checked the OLD master socket by the front door. After taking the front off it was clear that the installer had done as I expected and bypassed it with what looked like some kind of wago type crimp connector. This old master socket is now just a box that hides the connection from outside telephone wire to internal extension to new master socket, the socket is not wired in at all.
Next up was the new master socket in the living room. This socket used to have an extension that came out and round to another phone point in the room. When the installer had to put a new box on the wall I told him that I didn't mind if he couldn't connect that extension up as it was rarely used, his reply however was "No, it'll be fine". After opening the box up apparently it wasn't fine at all and the wire was pulled through but not connected up. Not a major issue as I said, we don't use it. But it would have been nice to be told since he took the time to pull the cable through the bloody box!
Anyway, everything else was fine, master socket goes back on the wall.
I then spent 90 minutes testing the 3 different firmwares that I had available (the pre installed 1.5.1.2, 1.5.2 RC1 and 1.5.2 RC3) so that I had more info to give broadbandbuyer should I have to return it.
With the pre installed 1.5.1.2 firmware I was completely unable to get online. No matter what I did. With RC1 and RC3 however it went online just fine. The issue seemed to stem from the Draytek 2750n thinking that it was in 1970 and on the 1.5.1.2 firmware it couldn't connect as a result. On the two beta firmwares it still thought it was in 1970 but it would connect up and then change the time. Perhaps the time had no relation to being unable to get on on the original firmware at all.
The trick which eluded me previously was to turn the router on WITHOUT the RJ11 plugged in. Let it boot up and THEN put the RJ11 in to connect to the web, it would hook up and then change the date and time on it's own. If it booted up in 1970 with the RJ11 connected it refused to connect. Despite this, this trick still did not work on the originally supplied 1.5.1.2 firmware.
Finally I unplugged the phone and skybox from their splitter and from the Master socket, unplugged all 4 ethernet cables from the Draytek 2750n and reset the Draytek 2750n to defaults. Then I flashed the new final 1.5.2 firmware (only on the draytek.com site, not on the draytek.co.uk site). Once done I configured it only to connected to the web, I changed nothing else. I then plugged the RJ11 in and it connected up and changed the time. Then I turned the WiFi off.
My plan was to remove any and all external influences from the kit so that I knew that those things were not causing a problem.
That was all finished by 22:19 last night. Key starts were
actual 11999 54812
attainable 13838 54812
At 05:45 this morning I checked (pressed the WiFi button on the side to turn the WiFi on) the status again. Up time, 7:33:00. Wan connection time 7:29:00.
So it seems that one of the phone/sky/ethernet ports/WiFi/firmware were responsible for the drop outs that were happening every couple of hours. I'm not out of the woods yet so I'll continue like this for now. By the time I get home it should have been up for around 22 hours and then by the time I get home tomorrow night it should be around 46. If that does indeed prove to be the case I will start plugging things back in one by one over the next 4 days that I am off so see if I can work out what was causing the dropouts.
tl:dr
Infinity installed Friday, disconnects every 12-24 hours
Draytek 2750n arrives Tuesday, disconnects every 2-3 hours
Managed to get Draytek 2750n stable for 7 hours and counting after disconnecting phone/sky box/all ethernet and disabling the wifi. Will continue testing to establish what was causing the drop outs.
New info
After getting home last night and seeing that the system uptime was about 22 hours but the WAN uptime was only 49 minutes I set about checking as much as I could in order to leave it overnight again to see how it went. Key stats before I started these tests were
attainable 14330 48029
First I checked the OLD master socket by the front door. After taking the front off it was clear that the installer had done as I expected and bypassed it with what looked like some kind of wago type crimp connector. This old master socket is now just a box that hides the connection from outside telephone wire to internal extension to new master socket, the socket is not wired in at all.
Next up was the new master socket in the living room. This socket used to have an extension that came out and round to another phone point in the room. When the installer had to put a new box on the wall I told him that I didn't mind if he couldn't connect that extension up as it was rarely used, his reply however was "No, it'll be fine". After opening the box up apparently it wasn't fine at all and the wire was pulled through but not connected up. Not a major issue as I said, we don't use it. But it would have been nice to be told since he took the time to pull the cable through the bloody box!
Anyway, everything else was fine, master socket goes back on the wall.
I then spent 90 minutes testing the 3 different firmwares that I had available (the pre installed 1.5.1.2, 1.5.2 RC1 and 1.5.2 RC3) so that I had more info to give broadbandbuyer should I have to return it.
With the pre installed 1.5.1.2 firmware I was completely unable to get online. No matter what I did. With RC1 and RC3 however it went online just fine. The issue seemed to stem from the Draytek 2750n thinking that it was in 1970 and on the 1.5.1.2 firmware it couldn't connect as a result. On the two beta firmwares it still thought it was in 1970 but it would connect up and then change the time. Perhaps the time had no relation to being unable to get on on the original firmware at all.
The trick which eluded me previously was to turn the router on WITHOUT the RJ11 plugged in. Let it boot up and THEN put the RJ11 in to connect to the web, it would hook up and then change the date and time on it's own. If it booted up in 1970 with the RJ11 connected it refused to connect. Despite this, this trick still did not work on the originally supplied 1.5.1.2 firmware.
Finally I unplugged the phone and skybox from their splitter and from the Master socket, unplugged all 4 ethernet cables from the Draytek 2750n and reset the Draytek 2750n to defaults. Then I flashed the new final 1.5.2 firmware (only on the draytek.com site, not on the draytek.co.uk site). Once done I configured it only to connected to the web, I changed nothing else. I then plugged the RJ11 in and it connected up and changed the time. Then I turned the WiFi off.
My plan was to remove any and all external influences from the kit so that I knew that those things were not causing a problem.
That was all finished by 22:19 last night. Key starts were
actual 11999 54812
attainable 13838 54812
At 05:45 this morning I checked (pressed the WiFi button on the side to turn the WiFi on) the status again. Up time, 7:33:00. Wan connection time 7:29:00.
So it seems that one of the phone/sky/ethernet ports/WiFi/firmware were responsible for the drop outs that were happening every couple of hours. I'm not out of the woods yet so I'll continue like this for now. By the time I get home it should have been up for around 22 hours and then by the time I get home tomorrow night it should be around 46. If that does indeed prove to be the case I will start plugging things back in one by one over the next 4 days that I am off so see if I can work out what was causing the dropouts.
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I'm currently using a BT OR reseller (akin to ADSL24) as my connection is currently provided by my work. A job change means that I need to migrate away to another provider, and as I am keen to use the 17a profile really that means I need to go to BT.
I've requested my MAC code, let's see what fun and games are in store to migrate from a BT connection to a BT connection
They could do all of the work remotely, yet I bet they still insist on an Engineer visit
I've requested my MAC code, let's see what fun and games are in store to migrate from a BT connection to a BT connection
They could do all of the work remotely, yet I bet they still insist on an Engineer visit 
I use newsgroups also. When wireless i get around 4.4mb but wired i get 8mb.
I haven't used a DSL product in a several years, but when I was using it a sky installed caused my net to drop every few hours by bypassing the filter I had on the sky box. I've also had similar issues with filters that just stop being stable but I'll skip that point for now.
In the last place I lived, I didn't need to use filters because I had the modem connected directly to an NT5 (or nt2000, I can't remember properly) plate (they're calling them iPlates now I guess?) on the master socket, which I guess you'd have and are using, but given it sounds like the engineer didn't sound entirely helpful, I would check that you don't actually need filters.
My memory is really fuzzy, so I can't really help further, but if you go onto thinkbroadband (or here, but it might take longer) with some pictures and someone will probably point out if theres a problem fairly quickly.
Edit:-
BT site says you don't need filters if you're using BT Infinity, so I'm probably barking up the wrong tree, but its all I got.
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I had BT Infinity installed today and these are my speeds at the moment:
I'm pretty pleased with those as the BT website estimated 58mb download.
The problem however, is if we pick up the phone to make a call, we get disconnected. We also get disconnected if somebody rings our landline (even if we don't pick up).
As I said it only got installed this lunch time so it might be early to complain (don't think you can for 24 hours anyway). This didn't happen with ADSL, and we only have 1 phone point in the house - the master socket. I will do a bit of investigating.
But as an aside, the engineer stole my ADSL nation XF-1e micro filter and took it away with him when he left, which I wasn't best pleased about when I realised but nevermind.
I'm pretty pleased with those as the BT website estimated 58mb download.
The problem however, is if we pick up the phone to make a call, we get disconnected. We also get disconnected if somebody rings our landline (even if we don't pick up).
As I said it only got installed this lunch time so it might be early to complain (don't think you can for 24 hours anyway). This didn't happen with ADSL, and we only have 1 phone point in the house - the master socket. I will do a bit of investigating.
But as an aside, the engineer stole my ADSL nation XF-1e micro filter and took it away with him when he left, which I wasn't best pleased about when I realised but nevermind.
Well the Draytek 2750n is going back tomorrow. Just filled in the return form.
Got home last night and it had disconnected again despite doing so well overnight. This time however it couldn't connect up again. connected the BT kit up and it went on first time.
Connected the 2750n back up, tried different firmwares, tried factory resets. Nothing could get it back online.
Got home last night and it had disconnected again despite doing so well overnight. This time however it couldn't connect up again. connected the BT kit up and it went on first time.
Connected the 2750n back up, tried different firmwares, tried factory resets. Nothing could get it back online.
I am suspicious now, you have similar problems as me, I also have a 2750n, running latest firmware.
The 2750n runs rock solid, then you get very brief disconnections, of about 40 seconds before the Draytek recovers, this can happen sometimes several times a day, then nothing for a week.
Also getting disconnections occasionally when using BT kit, so I still think it's a BT issue.
Had it continued doing that they I would probably assume the same. In my testing I unplugged everything so that the only thing on my line was the 2750n and it managed to stay up for at least 7 hours but then died during the day and would not come back at all in any guise.
I've got the RMA details so I'll post that back tomorrow. It may get to them and they say it's fine but it sure as hell wasn't fine on my line so it;s of no use to me.
The BT kit has now been connected for around 13 hours without a disconnect, the phone, sky and all ethernet cables are still unplugged to try and maintain some element of control.
I've been reading about different chipsets in the modems and stuff behaving differently for different people. Some that have the Draytec have no luck but are great on a Fritzbox, others on a Fritzbox struggle but are good on a Draytek.
Who knows at this point. It would have been nice to have one box under the TV instead of 3 but for now I'll stick with it until I am certain the connection is stable. I'll probably then just get a gigabit router and stick with the modem rather than getting a fritzbox as it's more expensive than even the 2750n and has a host of stuff on it that I don't want.
Already posted in it dude cheers. I wasn't allowed DBT85 as a username on the BT forum because it contained "BT".
Kiyoshi, I've just seen your thread on that forum about your connection dropping when the phone rings or you use it.
On the Saturday after my Infinity was installed I woke up and found I had no web, yet I could ping google and some other sites. The only thing that cured it was a modem reset as you said in your post. I don't know if it was the phone that caused it or maybe my sky box which is on the same line, at the time I just assumed it was the BT kit. I'll see if I can test it tomorrow and let you know.
Perhaps we are suffering from a dodgy batch of master sockets with busted filters or something?
I too have no extra wiring in my setup, the line was connected just 3 years ago and I ran the extension myself and know that it doesn't go anywhere else.
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