BT Infinity & FTTx Discussion

Got email from a few weeks ago Openreach below:

[email protected]

20 Jun (10 days ago)

to me

Dear Mr **********,



Thank you for your enquiry. You are connected to the Cuckoo Oak Exchange, cabinet 8.



Our systems indicate that work is ongoing with the deployment of your cabinet and, if all goes to plan, we are hopeful the cabinet will be ready for service towards the end of October 2013 / early November 2013, barring any complications.



I suggest you continue to monitor our Web-Site which will keep you up to date with our latest deployment news for your exchange, the site also contains FAQs.



The Web-Site can be viewed using the following link:



http://www.openreach-communications.co.uk/superfast/where-and-when/



I am sorry I cannot provide a definite date at this time.



Regards,

Julie





Julie Cummings BWA613



Network Investment Customer Engagement
Web: www.openreach.co.uk

Web: www.openreach.co.uk

Openreach is delivering fibre broadband services to communities across the UK as well as installing and maintaining the communications infrastructure that links homes, businesses, public and voluntary sector organisations to their Communications Providers' networks.
 
An increase in line length past 100m will start to affect your sync remember its just not 30m of the house line length but also that of the cab to the house, but your cab is just out side so doesn't look like an issue but bear in mind the cable that openreach use is pants, if you can get some cat6a cable and get them to fit it as a data extension will ensure max sync rates and shielding from interference.
 
tntcoder said:
Cool thanks, so is that suitable for the fiber install as-is? As long as it's some kind of 'master' I assume it just needs brining into the correct century?
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It would be replaced for a new NTE5 and the SPF attached onto that. If I was doing the MI I'd be take the clues into account and see if the house was "star wired" and possibly rectify that too.
 
parityboy said:
If you know where your cabinet is, and read this page you should get an idea of realistically what you can expect.



OpenReach estimates are fairly conservative towards the higher end of the speed scale, and more accurate towards the lower end. :) For example, the ADSL checker says I'm estimated for 59.1Mb/s down, and 20Mb/s up. I'm 320M from my cabinet (by road), so I'll probably get ~75Mb/s.
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Well from when the road was up recently I know the route the wire goes :). I make it just a shade under 500M (probably 480M), so yeah 51.5Mbps/13.2Mbps is probably a bit conservative.
 
Roadworks.org said:
Works Start: 03 May
End: 17 May
Medium impact, delays possible
Location : (PCP7 NGA related works)
Description : Install 3m of 1 way poly duct in Footway,Provide 1 Provide/Recover 1 NGA Cab and base (1.5m x 0.5m)
Current status: Advanced planning
Traffic lights, etc: None/signing only
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Well that happened as planned, a shiny new FTTC cabinet was fitted.

Roadworks.org said:
Works Start: 19 Jun
End: 21 Jun
Description : Install 4m of 1 way power duct in Footway,Performing an 1excavation to expose existing power cable in Footway
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And then that happened, they dug up the road again by the new cabinet, fiddled with the power cable, and tarmaced it over again.

I've been and checked the FTTC cabinet today, but I can't hear any cooling fans running inside yet :(. Soo... what's next?
 
Hey, ive checked my exchange today (Ruabon) its showing as Under Evaluation for a government roll out grant or something to that effect. Anyone know if their is anything i can do to help push it along? Speak to the local counselors or something? Help would be appreciated thanks :)
 
Roadworks around mine finished today. Had a look yesterday, looks like they botched the power connection they did back in November which is why I got further delayed.

Got to hope they got it checked and working this time.
 
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Does anyone know any way to complain to BT Openreach? Or even just speak to them? They dont seem to have any customer facing front end, but Plusnet can't really do anything other than chase them about the no show from an engineer today. I'm now without BB or phone for likely a couple of weeks while I arrange another booking and take another day off work, while Openreach seem to have just got away with it and are completely unaccountable as you can't contact them.
 
Skeeter said:
Does anyone know any way to complain to BT Openreach? Or even just speak to them? They dont seem to have any customer facing front end, but Plusnet can't really do anything other than chase them about the no show from an engineer today. I'm now without BB or phone for likely a couple of weeks while I arrange another booking and take another day off work, while Openreach seem to have just got away with it and are completely unaccountable as you can't contact them.
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This is something that really needs sorting - theres no provisioning in the system for when something goes wrong - if you contact BT frontline support they have no method for escalating it and you _might_ if your lucky get another engineer out in about 2 weeks on the normal schedule to sort it.

Case in point we had FTTC setup in the morning and another engineer come in the afternoon to install a 2nd line. First engineer did a grade A job and left with everything working fine and all neatly tidied up - even took the time to show me everything was working fine, 2nd engineer comes along does a half-arsed job, left everything a mess and moments after he left we discover that the phone side of neither line is working, the FTTC is limping along at 1/10th the speed it was before and constantly disconnecting. Cue a complete lack of ability or interest in sorting it from the BT helpdesk with the eventual reply of "we can try to book an engineer in for 2 weeks but it might be 4-6 weeks" and multiple times being fobbed off, no effort to expedite it, no prevision for an emergency or subsequent call out to fix problems that might arise within a job.

In the end we contacted Liv Garfield directly and she had an engineer out from another area on the Saturday ~24 hours later with instructions not to leave til the problem was sorted :D (which he wasn't too happy about but was understanding and did a pretty decent job of sorting what actually turned out to be a fairly big botch by the previous guy). Crazy that theres nothing in place for a level of service between those 2 extremes.
 
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What i find strange is why is the customer having to do the chasing BT should be doing this or how ever the ISP is. Openreach seem to get away with murder, you take days off work and they don't show thats ok but the other way round they make you to know their will be £100 charge. The ISP's need to get on this and start complaining as Openreach seem the cowboys of the wildwest doing what ever and when ever they want!
 
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