BT Infinity & FTTx Discussion

The saga continues, had the following back from NGA:-

Dear Sir

Thank you for your enquiry about fibre broadband at Chatteris exchange cabinet 8. This cabinet has been brought back into the Openreach commercial program and we are currently surveying to see if we can locate a suitable position to place the fibre cabinet. The first location has been rejected by the engineering teams as it was too far from the existing telephony cabinet.

Therefore, at this point, I am unable to state whether this cabinet will be upgraded, however, please write back in around 2 – 3 months when more information may be available.

If you have any further questions, please ensure you have read the FAQ's on our website, http://www.openreachfibrebroadband.co.uk/faq/ . If your question is answered within the FAQ section, we will not respond to your e-mail.
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I've already cc'd in my local Council and plan to send this email to my MP, all of which are onside in getting this sorted out!

Here's hoping!

HEADRAT
 
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HEADRAT said:
Too late, I'm already there riffling through his and his neighbors stuff ;) (his neighbor has much better broadband)
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Feel free, there's a lovely aroma of week-old nappies in there that you could like!! :p

The annoying part about this is that I e-mailed the nga e-mail address last June and was told that my line was fed directly from the exchange and therefore unlikely to ever be upgraded but a) I'm a fair distance from the exchange for it to be "directly connected" and b) I can't believe that my house is the only one on the street that is allegedly connected to the exchange as opposed to a cabinet!?!?!?

Just wish I knew a phone engineer who could come and have a look at what the problem actually is as opposed to the desk-jockeys at BT not being ***** about it!
 
StevieP said:
Just wish I knew a phone engineer who could come and have a look at what the problem actually is as opposed to the desk-jockeys at BT not being ***** about it!
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Just pounce on the next BT engineer you see in the street, or find your local exchange there's always guys about.
 
StevieP said:
I'm getting royally wound up now with BT now!! :mad:

I simply can't fathom why my house is not connected to the same Infinity-enabled cabinet as everyone else on my street!?!?!

On the dslchecker website I get this for my house:

sj5i.jpg


My next door neighbour's results:

55q0.jpg


Now in all fairness, my next door neighbour is wired up to the wooden pole up the street whereas I'm connected to a metal pole, ironically outside their house!

I thought this could be the reason but then I've looked and next door to them, number 29, is definitely wired to the same pole as I am and here are their results:

3onw.jpg


Can someone tell me how this works exactly?? I mean surely if my house is connected to the same pole as another, wouldn't that mean that we should be fed by the same cabinet??

BT are about as much use as a chocolate fireguard as the bods on the phone just keep saying it's not available on my street at all (when it clearly is, both on the dslchecker website and their own BT Infinity checker!?!?!)

help. :confused:
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I had the same issue as you where by BT was stating I was being served by a different cab to the rest of my street when I knew I wasn't and a quick email to NGA sorted it.
 
HEADRAT said:
The saga continues, had the following back from NGA:-



I've already cc'd in my local Council and plan to send this email to my MP, all of which are onside in getting this sorted out!

Here's hoping!

HEADRAT
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Just out of interest where abouts are you in Chatteris?
Not meant as a "nah, nah, nah, nah, nah" post (but the fibre is good in our part of the town :) ) just wondering what area they are having problems in.
 
London Road, Cab 8 was not upgraded due to it being a conservation area, because BT didn't just get an automatic ok from the Council they dropped the cabinet from the upgrade programme.

Most of Chatteris can get Infinity 2, just not me ;) :(
 
Is it normal for FTTC connection to lose 2/3 of its speed within 2 months of activation?

I have had a few powercuts and gone from 60/9 to 20/9 and my ping has doubled.

I guess my only option is to pay for an engineer to reset the DSLAM?
 
Put your Openreach modem on a cheap UPS and wait. The DLM will up your sync speed over the course of a week or so. Something like the APC Back-UPS ES 400 will be more than powerful enough to keep the modem on when the power goes out.
 
I would say it is all very area specific depending how busy your local cabinet is etc. My personal experience of Sky fibre is really good. I get pings of 9-12 on battlefield 4 and never have any issue maxing out my 40mbit connection at 4.5mb download rate on news servers.
 
86JR said:
Is it normal for FTTC connection to lose 2/3 of its speed within 2 months of activation?

I have had a few powercuts and gone from 60/9 to 20/9 and my ping has doubled.

I guess my only option is to pay for an engineer to reset the DSLAM?
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I've had FTTC since April 2012 and my IP profile has dropped from 61 to 40Mbps.
I was told it's because the more people that use the same cabinet the less bandwidth becomes available and thus everyone's IP profile will drop the highest stable rate.
I don't know how true that is, but it's retarded to lose so much bandwidth like that.
 
It happens when there's a bunch of cables going down the same multicore cable carrying the same frequencies with only some twists in the wire for shielding, it's called crosstalk.

Vectoring is in trials at the moment and will fix the problem.

You could try a MK2 VDSL Openreach filter but this is only intended to correct far-end interference (e.g. inside your house).
 
Anyone here gone to Zen fibre? My Infinity contract is nearly up and to be quite honest I've had enough of it over the past few months, went from being a perfect service to something that seems oversubscribed in my area now.
 
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