BT Infinity & FTTx Discussion
- Thread starter michellez
- Start date
Does anyone have any problems with BT Infinity?
Mine is buffering and pages seem to halt loading every few seconds every time I use it (primarily evenings), it's considerably worse than our previous 10mb internet with Sky, it is literally like someone pressed the pause button on the internet for 20-30secs. Don't think we've even had it a month yet.
Mine is buffering and pages seem to halt loading every few seconds every time I use it (primarily evenings), it's considerably worse than our previous 10mb internet with Sky, it is literally like someone pressed the pause button on the internet for 20-30secs. Don't think we've even had it a month yet.
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Try Google DNS.
Thought I would just let you know the outcome of my engineer visits from BT trying to set up my BT infinity in case it might help others in the future. After 4 visits it was determined that my street runs aluminium cabling rather than copper and based on the conductivity etc. of aluminium and our distance from the junction box we will never get quicker than about 8 meg. I have now swapped back to normal over the phone internet as this was just a quick if not quicker than the fibre connection.
More annoyed by the fact that I had to take 4 days off work for some to realise that the cabling is not up to scratch. I asked whether they are likely to upgrade to copper in the future an he said this was very unlikely.
It is unfortunate but you are stuck with it. It would be cost-prohibitive to rip up the aluminium lines and replace with copper, your best bet is looking forwards towards a larger FTTP rollout.
Hmm just reading the last 5 pages of this thread i'm starting to question if cancelling Sky to go with BT is such a great idea. Sky Fiber has been rock solid for me with max speeds and no drop out's, reading through this thread it looks like the HH is still crap and dropping speeds are still common 
I'm half hoping Sky retention's make me a decent offer now!
I'm half hoping Sky retention's make me a decent offer now!This question is on behalf of a friend
She is currently a BT Fiber customer but only gets 27mb and upload is terrible 3mb BT wont do anything because they state this doesn't drop to what they class as a problem threshold and standard checks show line is fine she is not happy because the line is unstable even streaming can be really bad plus the pings are very high.
Well she gets a work mobile with unlimited calls/texts that they allow to use for personal use but they wont add data plans so currently she is using Fon if she was to move to Plusnet or Virgin for just broadband only not phone would she still be able to use Fon?
She is currently a BT Fiber customer but only gets 27mb and upload is terrible 3mb BT wont do anything because they state this doesn't drop to what they class as a problem threshold and standard checks show line is fine she is not happy because the line is unstable even streaming can be really bad plus the pings are very high.
Well she gets a work mobile with unlimited calls/texts that they allow to use for personal use but they wont add data plans so currently she is using Fon if she was to move to Plusnet or Virgin for just broadband only not phone would she still be able to use Fon?
Been like it for a couple of months.
Probably your local cabinet hasn't been upgraded, you need a shiny new Fibre cabinet next to your local PCP cab.
Soldato
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Enough reason there not to swap to BT at all. I would hate to have to go back to ringing scripted off-shore helplines when it unfortunately goes wrong. At least with Sky you get a dedicated Fibre team based in the UK, albeit a lot of them are Scottish lol. The only benefit of BT over Sky is the free BT Sports in my personal opinion. BT managed to pick up the worst CS rating this year too I noticed, someone finally knocked TalkTalk off the bottom step haha
Associate
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FTTC will be enabled by march 2015 in my area which is great but im sure the lines around here are all aluminium.
Does anyone have a distance/speed graph to show what kind of speed i can expect with aluminium becaues the graph i saw was with copper and it said pretty much full 80/20mbit.
I dont think im further than 250m from the cabinet.
Does anyone have a distance/speed graph to show what kind of speed i can expect with aluminium becaues the graph i saw was with copper and it said pretty much full 80/20mbit.
I dont think im further than 250m from the cabinet.
The engineer who was round last week who discovered that it aluminium cabling down my street said the problem was that I was about 800 metres from the cabinet and that it would have caused no problems at all if I was less than 100 metres.
BT contractors installed the FTTC cab a couple of weeks ago and BT have been there quite a bit i notice, generally how long from the cab appearing does it take before BT are taking orders?
(Samknows are stating 31st Dec but i think thats just a general time given to quite a few exchanges that are scheduled for this year).
I am ~150m from the cab (its a direct line down the main A road i live on), what speeds can i expect?
My parents are over the road from the cab literally, think they should be max speed!
(Samknows are stating 31st Dec but i think thats just a general time given to quite a few exchanges that are scheduled for this year).
I am ~150m from the cab (its a direct line down the main A road i live on), what speeds can i expect?
My parents are over the road from the cab literally, think they should be max speed!
I used to be with Sky when they took over 02. Things were ok to start with and then my speeds dropped. Their customer support is absolutely dire, probably the worst company I have dealt with ever.
Guys if you have any Sky problems I'm willing to have a look at peoples lines etc. if I can and give advice as I work for Sky in BB Tech.
Fibre has now been rolled out as a 'BAU' product that nearly all advisors should be able to deal with so there's no dedicated team anymore unless you have Fibre Pro.
Fibre has now been rolled out as a 'BAU' product that nearly all advisors should be able to deal with so there's no dedicated team anymore unless you have Fibre Pro.