Urgh. I've been wondering for a while why I seem to be ineligible for Infinity when people up the road can get it. Just looked on the BT Wholesale site and it says my predicted speed is 13.6Mbps - if BT are only connecting lines over 15Mbps, that'll be why
I can't say I really understand that policy. 13.6 might not be 40, but it's a damn sight better than the 3 we get currently! I suppose BT are trying to perserve the perception of the service as 'next-generation'.
You had to go all the way to the CEO before they would enable it?
Yes, i rang bt after i heard of a few others who were below the 15mb limit, they told me to ask for "bt broadband with fibre option 3" thing is the operator had it on her screen, but she said it wasnt infinity, and wouldnt let me order it.
So i emailed the ceo, he emailed me back, then his assistant rang me, told me about the trial, the next day a bloke rang me and put my order through, no contract, 1 month free, free home hub 3, no postage to pay, install date of 10/03/2011
Then the ceo's assistant emailed me again telling me this :
"I believe you've been contacted by the trial team for the new product and they've placed an order for you to be part of it. As it is a trial there will be specific people to deal with it, I'm sure you are aware but their number is xxxxxxxxxxxxx. It looks like Ian got that ball rolling.
Thanks for raising this issue, it's highlighted the need for some briefings to be sent for the wider BT teams so that they are aware and it’s given me some points of contact in case I have anyone else asking about it.
I would be grateful if you could give me a quick call or e-mail just to confirm if it's OK for me to step out of the loop or if there's anything else I can help you with. If I don’t hear from you by Wednesday I'll close my case down. Make sure you keep my details in case you need any assistance in future.
Many thanks.
Vicky
IIRC, BT Wholesale will take an FTTC with a minimum speed of 5Mbps. It's just BT Retail (ie Infinity) that are sticking to the 15Mbps minimum. Speak to a better ISP.
Better isp's who charge a hell of a lot more than BT retail, charge you for installation , charge huge amounts for how much you use, BT is value here !