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The new provider does the switching these days so you don't need a MAC. BT will tell you if they want you to return the Hub. If you move your phone as well as broadband to Plusnet, you will pay them your line rental.
BT Infinity & FTTx Discussion
- Thread starter michellez
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The new provider does the switching these days so you don't need a MAC. BT will tell you if they want you to return the Hub. If you move your phone as well as broadband to Plusnet, you will pay them your line rental.
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Wouldn't the service (speed) you receive be the same with Plus Net and BT considering BT own Plus Net. Can't comment on customer service though.
Pretty much, yes.
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Plusnet have had problems with congestion over the last few years. I don't know if things are better now however.
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Got onto the senior complaints team at BT and they've said TalkTalk aren't releasing the number for whatever reason. Why I couldn't be told this by the other lot I'll never know.
Plusnet worked out cheaper for me even with BT Sport (which they provide via Sky).
In HD too?
Yeah, it's been £12.49/mo for HD for a while now. BT charge £7.50/mo to watch BT Sport via Sky (not sure that even includes HD). However, BT's 80/20 Mb/s service is £45/mo (standard price) and I'm paying under £30/mo for the same with Plusnet. I'd need some heavy discount or cashback offer from BT for it to be worth switching, with or without BT Sport.
I didn't realise PlusNet did it so cheap, I'm paying full price at the moment with BT.
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Because of TalkTalk's ****-up (not BT, I apologise to them for blaming them) and their refusal to release my number, BT are installing a new landline on Monday and then will activate broadband on it. TalkTalk will then cut off the old line on the 30th June and after 14 days the number will then go onto the new landline.
A right PITA because it shouldn't have to be this way but at least something is happening.
A right PITA because it shouldn't have to be this way but at least something is happening.
Try phoning them ii you're nearing the end of your contract term. I pay less than £50 for Infinity 2, BT TV in 4K and a 3GB SIM in my phone. They've often got offers going.
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switched from bt infinity 2 where i was getting the full 76mb, i had the original router home hub 3 i believe which required a second box for the fibre, so pretty old technology. Anyway the new talktalk router is syncing at
64829 and keeps dropping every few hours when using it, with bt i never had any dropped connections for weeks at a time so i am a little confused to what could be going on? it went live last Wednesday and i understand it takes 10 days for the connection to stabilize, but it seems to not be stable even at a lower speed then bt?
stats from talktalk router:
ine Quality
Upstream line rate (kbit/s):
20000
Downstream line rate (kbit/s):
64829
Upstream noise safety coefficient (dB):
6.7
Downstream noise safety coefficient (dB):
6.8
Upstream interleave depth:
1
Downstream interleave depth:
1
Line standard:
VDSL2
Upstream line attenuation (dB):
0.1
Downstream line attenuation (dB):
7.8
Upstream output power (dBm):
3.3
Downstream output power (dBm):
14.5
Channel type:
Fast
DSL up-time:
0 days 0 hours 7 minutes 1 second
*EDIT***
just noticed system up time is the same as dsl up time, could this indicate that the router itself is crashing and its not a issue with just dropping the connection?
64829 and keeps dropping every few hours when using it, with bt i never had any dropped connections for weeks at a time so i am a little confused to what could be going on? it went live last Wednesday and i understand it takes 10 days for the connection to stabilize, but it seems to not be stable even at a lower speed then bt?
stats from talktalk router:
ine Quality
Upstream line rate (kbit/s):
20000
Downstream line rate (kbit/s):
64829
Upstream noise safety coefficient (dB):
6.7
Downstream noise safety coefficient (dB):
6.8
Upstream interleave depth:
1
Downstream interleave depth:
1
Line standard:
VDSL2
Upstream line attenuation (dB):
0.1
Downstream line attenuation (dB):
7.8
Upstream output power (dBm):
3.3
Downstream output power (dBm):
14.5
Channel type:
Fast
DSL up-time:
0 days 0 hours 7 minutes 1 second
*EDIT***
just noticed system up time is the same as dsl up time, could this indicate that the router itself is crashing and its not a issue with just dropping the connection?
Last edited:
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Indeed, I don't know why BT couldn't just tell me that rather than me having to go to the CEO's team.
To be fair though, the CEO's team seem to be able to get stuff done very quick with OR. Under 48 working hours for a line install isn't bad.
We have Infinity 2 FTTC and the speed, due to being a little rural, hasn't been fantastic since we got it. However, ADSL was far worse i terms of usability.
Anyway, we were looking at switching to PlusNet so I did the usual speed/availability checks and to my amazement they are quoting we can get a minmum of 49 on BT, PlusNet claiming less at 34MB which apparently "should be within 1-2MB accurate".
Interesting, as my current sync speed is 22MB and has been for some time:
Am I just in an unlucky spot, or is this something I should pursue? I would imagine, especially since we're apparently* paying for the top package, we'd get the fastest speed possible. Is there something that could be holding it back?
*I say we and apparently as I have moved back home with my mum after my father passed away last year, this is what they are paying for hence my investigation as over £50 a month for broadband and phone at 22MB is insane IMO
Anyway, we were looking at switching to PlusNet so I did the usual speed/availability checks and to my amazement they are quoting we can get a minmum of 49 on BT, PlusNet claiming less at 34MB which apparently "should be within 1-2MB accurate".
Interesting, as my current sync speed is 22MB and has been for some time:
Am I just in an unlucky spot, or is this something I should pursue? I would imagine, especially since we're apparently* paying for the top package, we'd get the fastest speed possible. Is there something that could be holding it back?
*I say we and apparently as I have moved back home with my mum after my father passed away last year, this is what they are paying for hence my investigation as over £50 a month for broadband and phone at 22MB is insane IMO