City Fibre

Fingers crossed the install all goes fine and dandy on 6th as both Virgin and my backup BT line gave me price increase and terms and conditions letter allowing me out of both contracts as long as done before April. Could all work out nicely :p
 
crazyDAJT said:
I have been with them just over two weeks. So difficult to judge yet. It took a while to assign me a static ip so I didn’t have to worry about CGNAT.

My UDM-pro pings 1.1.1.1 to monitor connection latency and it’s basically welded at 2ms all the time. Pinging from a windows VM to 1.1.1.1 or 1.0.0.1 also provides a result of 2ms, not an average all results are 2ms

Edit, my UDM-pro speedtest results are very consistent 920 down 935 up.
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Any issues connecting the UDM to YouFibre over CGNAT,trying help someone who us not getting an IP at UDMP WAN port but works fine on a USG.
 
Frank Nicklin said:
Any issues connecting the UDM to YouFibre over CGNAT,trying help someone who us not getting an IP at UDMP WAN port but works fine on a USG.
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No before the static applied. All I set was IPv4 connection to to DHCP and it works immediately. No config was required for the static also.

Everything else is left on auto and it worked.

The Eero was used for about 3mins to check the connection
 
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Signed up with Yayzi as they were the only ones that offered a rolling contact that i could try to compare against VM.

City Fibre done there part very well installed the line exactly where i wanted it and left me with a 15m fibre optic cable for me to route around exactly where i wanted it to.

Its been 6 days from install and still no router from Yayzi. Cant call them as they dont answer, the website is poor as you cant log a ticket signed up for a 30 day contract and its showing 18 month contract.

However i did get a responce today, after 5 days saying that the router is being dispatched today and details on how to connect without the modem. Ive plugged the ONT directly into my Dell R710 ( test server) running PFsense on DCHP with VLAN 911 no PPPOE

Looking at the wan ip and public address i am behind cgnet

Wan : 100.65.2.30/30
public ip : 185.113.92.14

Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms pfSense.home.arpa [192.168.1.1]
2 6 ms 6 ms 6 ms 100.65.2.29
3 6 ms 6 ms 6 ms 100.64.0.2
4 6 ms 6 ms 6 ms 94.198.80.253
5 6 ms 6 ms 10 ms xe-3-4-3-0.a03.londen12.uk.bb.gin.ntt.net [128.241.9.234]
6 6 ms 6 ms 6 ms 195.219.23.72
7 6 ms 6 ms 6 ms if-ae-66-2.tcore1.ldn-london.as6453.net [80.231.60.144]
8 6 ms 6 ms 13 ms 72.14.218.214
9 8 ms 8 ms 8 ms 74.125.242.97
10 8 ms 8 ms 8 ms 172.253.66.89
11 7 ms 7 ms 7 ms dns.google [8.8.8.8]

Trace complete.

 
Scope said:
Care to elaborate?
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Giganet FTTP

Hi all, can anyone currently on Giganet let me know what your experience has been like with them from install to are you getting the speed advertised? I've been thinking about moving over to FTTP as it is now available in our area and with Virgin raising their prices I have found Giganet seems...
forums.overclockers.co.uk forums.overclockers.co.uk

Have a read towards the end of the thread. Their Customer Services seem to make VM look half decent.
 
Scope said:
Im considering ditching Virgin and was considering Vodafone or Giganet - which should I go for?
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Vodafone, stable latency, never drops - large ISP and I expect any trials/new products on CityFibre will also be released through Vodafone first:

51KowpL.png
 
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ChrisD. said:

Giganet FTTP

Hi all, can anyone currently on Giganet let me know what your experience has been like with them from install to are you getting the speed advertised? I've been thinking about moving over to FTTP as it is now available in our area and with Virgin raising their prices I have found Giganet seems...
forums.overclockers.co.uk forums.overclockers.co.uk

Have a read towards the end of the thread. Their Customer Services seem to make VM look half decent.
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For balance, my experience of Giganet customer service has been about 8/10. It’s CityFibre who let the side down a bit.

Infinitely better than my time with VM too.
 
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Turn said:
How did CityFibre cause issues for you?
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I had 6 different engineer visits. Basically they installed internally on the first visit, but found that the ‘light wasn’t on’ at the telegraph pole terminal, then the next 4 visits were a waste of time in terms of them trying to do the same thing as the previous engineers, which was attempting to use the van hoist to get to the telegraph pole which was obscured by a tree and not being willing to just climb it.
The final set were great and climbed it and installed all the external gubbins in an hour.

As with most customer service based things these days, it’s really all down to who you get on the day. It’s pretty rubbish, but that’s how it is now it seems.
 
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i just had Giganet installed and its live but dont have the pppoe username and password to use my own router. logged onto the customer portal and its got no details all blank. anyone else had this? have emailed them and currently waiting on phone for them to pick up...
 
So City Fibre have now officially confirmed that drilling through wood cladding is a no - therefore they cannot progress with the order and it will have to be cancelled.


Absolutely mental. For a company investing so much money, it seems bonkers that they'd reduce their market size. They've literally spent money digging up roads in an estate where almost every property is rendered in wood - can't believe this wasn't considered first.
 
There must be something I'm not understanding about this because I can't see how drilling through a wooden weatherboard or whatever is a big challenge. Are these houses built to a passivhaus spec or something where the envelope cannot be penetrated?
 
MrRockliffe said:
So City Fibre have now officially confirmed that drilling through wood cladding is a no - therefore they cannot progress with the order and it will have to be cancelled.


Absolutely mental. For a company investing so much money, it seems bonkers that they'd reduce their market size. They've literally spent money digging up roads in an estate where almost every property is rendered in wood - can't believe this wasn't considered first.
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Have you had many engineers come to inspect? Sorry if you’ve said somewhere else before!

Reason being, I had issues where certain engineers were insistent that I needed a tree surgeon to prune the tree by the telegraph pole, I persevered with getting different engineers to come take a look and eventually was rectified without any need for a tree surgeon. Really seems to depend on who you get at the time.
 
Converge said:
Have you had many engineers come to inspect? Sorry if you’ve said somewhere else before!

Reason being, I had issues where certain engineers were insistent that I needed a tree surgeon to prune the tree by the telegraph pole, I persevered with getting different engineers to come take a look and eventually was rectified without any need for a tree surgeon. Really seems to depend on who you get at the time.
Click to expand...

It’s a City Fibre policy apparently - multiple install visits, all said the same thing.

Had a manager at Kelly Comms escalate it internally and today they came back with a hard no.

Called Giganet and they said if City Fibre say no it’s a no


So the order has been cancelled :(
 
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